Alexander Kitchens Reviews 

108
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

From the warm welcome we received when we first entered the Horsham showroom to the final installation, this company has been a pleasure to deal with. All of the tradesmen have been extremely polite a... See more

Rated 5 out of 5 stars

We’re absolutely delighted with our new kitchen and couldn’t be happier with the whole experience. From the initial design through to the installation, everything ran smoothly and the team were fr... See more

Rated 1 out of 5 stars

terrible driver , tailgating everyone northbound on A23, 1230 pm today 16/7/2026 . Pulling out on lots of vans and cars and indicating sorry even though unclear behind him/her . Nearly killed me and... See more

Company replied

Rated 5 out of 5 stars

We chose to use Alexander Kitchens after we had looked at various other companies. Alexander was the one company that met all of our requirement's. From start to finish we found the whole team ve... See more

Company details

  1. Kitchen Renovator
  2. Bathroom Renovator
  3. Bathroom Supply Shop
  4. Bedroom furniture shop
  5. Kitchen Furniture Shop
  6. Kitchen supply shop

Written by the company

Welcome to Alexander - The Home of Great Design. We are kitchen, bathroom & bedroom design specialists with vast showrooms in Horsham and Worthing, West Sussex. Alongside our renowned design, we provide a complete installation option for projects, including structural building works. This installation option has seen us named as KBB Review's Installation Company of the Year for 2022. We are also able to provide dry-fit, dry-fit and connections, or supply-only services, where you opt for our expert design and an alternative installation option. Whatever service you require, please contact us for a free project design & quotation. Horsham Showroom: 01403 721086 I Worthing Showroom: 01903 522555.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

108 reviews

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4.5

All reviews

(108)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Throughout the whole experience of…

Throughout the whole experience of choosing and fitting a new kitchen we found all the staff associated with Alexander Kitchens and Masterfit to be courteous, helpful and professional. The quality of the kitchen is superb as was the workmanship. Small issues after the fit were quickly resolved. We would definitely recommend this organisation.

24 February 2022
Unprompted review
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Reply from Alexander Kitchens

Thank you for the great review Linda, we're delighted to hear you are happy with your kitchen and our service.

Best regards, The Alexander Team.

Rated 5 out of 5 stars

Thank you Alexander.

We recently used Alexander when we decided to refit our bathroom and shower room,and they did an outstanding job.
It was well planned, on time, and we were kept informed all along the way. The finish and workmanship are all excellent.
We are now enjoying our lovely new bathrooms.

30 January 2023
Unprompted review
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Reply from Alexander Kitchens

Thank you for the wonderful review Mrs. Dawson - we're delighted you are happy with your bathroom and shower room.

Best regards, The Alexander Team.

Rated 5 out of 5 stars

I would highly recommend Alexander’s

I would highly recommend Alexander’s, having 2 bathrooms and a utility room modernised last year.
They were a very helpful and professional, with excellent tradesmen, always informative with present and after sale's follow ups.

30 March 2022
Unprompted review
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Reply from Alexander Kitchens

We're glad to hear you are happy with your bathrooms & utility Mrs Harley!

Best regards, The Alexander Team.

Rated 5 out of 5 stars

We have used Alexander in the past and…

We have used Alexander in the past and this was the reason for using again as work was carried out so professionally with checks and our opinion sought all the way all the way through.Also very impressed with follow ups asking if we are satisfied with work carried out.
Thank you Alexander.

25 November 2022
Unprompted review
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Reply from Alexander Kitchens

Thank you for the review Mrs. Hall. We're glad you're happy with our service.

Best regards, The Alexander Team.

Rated 5 out of 5 stars

This total kitchen refurbishment was first class in all aspects…

This total kitchen refurbishment was the second undertaken by the company .Our first - 15 years previously - was so professionally undertaken that we decided to use Alexanders again .The communication right from the start is first class - from initial consultation and design right through the total project management and onto handover , snagging and regular checks .Any issues were dealt with quickly and without arguement and individual trades were all extremely able , flexible and tidy . I wholeheartedly recommend the company which deals only with high quality units , fittings , white goods and accessories .Proof in the pudding - our last kitchen was still in very good condition 15 years after fitting and we only changed it as we wanted a different style .

20 December 2022
Unprompted review
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Reply from Alexander Kitchens

Thank you for the wonderful review Mr. Gorvett. We're delighted that you are happy with our service and your kitchen.

Please contact us if we can help in any way.

Best regards, The Alexander Team.

Rated 4 out of 5 stars

Cost reduction

The bathroom design was very well displayed so we could visualise the completed project and then installed to budget.

The bathroom design was amended slightly during the work and the final bill was actually reduced as a result.

Workmanship on the tiling was particularly good.

23 March 2022
Unprompted review
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Reply from Alexander Kitchens

Thanks for the positive review Paul - we hope you're enjoying your new bathroom.

Best regards, The Alexander Team.

Rated 5 out of 5 stars

Quartz worktops

We wanted to change our worktops to quartz, but didn’t need to change our units. We struggled to find a company to undertake this and Alexander’s we’re recommended to us. We found them very helpful choosing our worktops and they managed the whole process for us. Their installation team were also helpful and took great care in their work.

7 October 2022
Unprompted review
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Reply from Alexander Kitchens

Thank you for the review Darren! We hope you're enjoying your worktops.

Best regards, The Alexander Team.

Rated 5 out of 5 stars

First class service throughout

First class service from start to finish, with excellent attention to detail from Masterfit. A very high standard of workmanship, keeping us informed and involved throughout the project. Our third time using Alexander.

2 March 2022
Unprompted review
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Reply from Alexander Kitchens

We're glad you're happy with your latest renovation Mrs. Smith!

Best regards, The Alexander Team.

Rated 2 out of 5 stars

Poor experience

Alexander's did a partial refit for my mother's bathroom, and unfortunately we had multiple problems. Having initially been told it would take 1 week, it took 5 as the fitter kept leaving to go to other jobs. A large sink unit was ordered, and fitted, and the fitter then said (correctly!) that it was too big so took it out and replaced with a smaller one. The smaller unit was then fitted off centre, and left holes in the tiles that were filled with white filler. Boxing in was left with raw edges and poorly matched. The quality of the fitting all round was poor - we had to get them to come back multiple times, and switch fitter when they admitted that the fitter wasn't doing a good job. I wouldn't use Alexanders again.

11 July 2022
Unprompted review
Rated 5 out of 5 stars

New kitchen

Alexander Kitchens offered us an excellent service from design to completion. All the people doing the work displayed professionalism and dedication. The work included a complete removal of everything. All the various craftsmen proved their skills.
The administration staff were also very helpful and kept in touch during the works.
We have no hesitation in recommending Alexander Kitchens and would use them again if needed.

19 October 2022
Unprompted review
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Reply from Alexander Kitchens

Thank you for the great review Mr. Dowling - we're delighted to hear you are happy with your kitchen project.

Best regards, The Alexander Team.

Rated 5 out of 5 stars

Fantastic Kitchen

Overall, very impressed with the services provided by all the team at Alexanders for our new kitchen replacement; from our initial visit to the Horsham showroom through all the works carried out by the trades up to completion - big shout out to the Kitchen Fitters - did a great job, very professional and had to do some bespoke adjustments to the design which matched our on-site discussions and fitted in very well with the completed works.

11 August 2022
Unprompted review
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Reply from Alexander Kitchens

Thank you for the great review Mr. Kerr. We're glad you're happy with our service and your new kitchen.

Best regards, The Alexander Team.

Rated 5 out of 5 stars

Couldn’t be happier

From the first visit to the Horsham showroom to the final installation we couldn’t be happier. You get what you pay for and we’ve got a fantastic kitchen.
Thank you Alexander and Masterfit

24 September 2022
Unprompted review
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Reply from Alexander Kitchens

Thanks for your great review of your kitchen Mrs Humphreys. Please contact us if we can be of any future help.

Best regards, The Alexander Team.

Rated 5 out of 5 stars

Fantastic new kitchen!

Brilliant experience with this fantastic company. We are so pleased with our new kitchen. The building work and the kitchen installation couldn’t have gone better. Thank you!

19 April 2022
Unprompted review
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Reply from Alexander Kitchens

We're glad you're happy with your kitchen Mrs. Allison.

Best regards, The Alexander Team

Rated 5 out of 5 stars

New kitchen and En-Suite

New kitchen and En-Suite fitted. Excellent product and workmanship. Would thoroughly recommend.

1 September 2022
Unprompted review
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Reply from Alexander Kitchens

Thank you for your kind words and review Mr Allwright.

Please contact us if we can help in the future.

Best regards, The Alexander Team.

Rated 5 out of 5 stars

Kitchen from Alexander’s Worthing.

We have recently had a new kitchen installed by Alexander’s Worthing and their team at Masterfit. From planning through to completion, the service was excellent. Very friendly workman. Their craftsmanship could not be faulted. Always happy to discuss options with us and correct any problems. We now have a beautiful kitchen to use.

31 August 2022
Unprompted review
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Reply from Alexander Kitchens

Dear Mrs Stokes,

Thank you for your lovely review. Please let us know if we can be of any future help.

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

Ambitions can be met and exceeded

I decided to move house and then renovate during Covid. Highly ambitious yes, but, using the right people it proved a great success. Clearly, the kitchen was a key area in the home and with Alexander’s help it now looks stunning and even better than I imagined. Aaron was fantastic right from the planning stage to delivery which was on time despite the difficult conditions. I am delighted with the outcome and would highly recommend the team at Alexander’s, Worthing.

31 August 2021
Unprompted review
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Reply from Alexander Kitchens

Thank you for the great review Keith. Please let us know if we can help you for anything else in the future.

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

Alexanders coped well with challenging property

We had a bathroom and kitchen fitted by Alexanders. We have a Grade 2 listed property and there were many challenges that the team had to overcome. Keith was a master craftsman and took all the difficulties he encountered in our bathroom in his stride. I would also like to mention Mark who went above and beyond to help us with our kitchen.

24 August 2022
Unprompted review
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Reply from Alexander Kitchens

Dear Mrs Rumbold,

Thank you for your kind review and custom. If we can be of any help in the future, then please let us know.

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

Wonderful New Bathroom

We chose Alexander Kitchens to do our bathroom after reading the reviews of the company. We were looking for a company that would supply the bathroom fixtures and fittings, fit out the bathroom and also project manage the work.
The showroom gave us a chance to see a large range of bathrooms. Aaron was very helpful and patient. The estimate, initial plans and pictures were emailed to us quickly. The planning process was smooth and efficient and throughout we were helped by suggestions of what might look nice. At no time did we feel pressured into making decisions.
There was a wait before they were able to fit the bathroom, but in the current climate you have to wait if you want good workmanship. Throughout the work process Theresa in the office kept us informed as to who would be visiting and when. The workmen all turned up on the expected days and they were always on time. Chris, our fitter, was amazing and he used his skill to sort out the problems with our antiquated and complex plumbing. Chris’s workmanship was amazing and cannot be faulted, he was excellent. The other tradesmen, tiler and electrician, were also good. We were impressed that the whole process was carried out with minimum mess and disruption, which considering we only have one toilet/bathroom was remarkable.
We are delighted with the end result and would not hesitate to recommend the company

24 June 2022
Unprompted review
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Reply from Alexander Kitchens

Dear Mrs Titheradge,

Thank you for your fantastic review, if we can help you with anything else please let us know.

Best regards,

The Alexander Team.

Rated 5 out of 5 stars

Our fantastic kitchen!

What. A. Kitchen.

Fantastic quality, exceptional service, very impressed with the end result and the after service to fix some smaller snags.

Thanks Alexander!

7 August 2022
Unprompted review
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Reply from Alexander Kitchens

Thank you for your great review Mr. Quinlisk! Please contact us if we can be of any future help.

Best regards,

The Alexander Team.

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