بسم الله الرحمن الرحيم Masha'Allah sister Laiba, is one in a million! She spent a very long time finding the best Umrah package for me. She has exemplary customer service skills and her patience a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had contact with a lovely agent called Laiba. She was very efficient and supportive of my needs. Unfortunately was not able to book a package with her for Umrah due to personal reasons, but Laiba han... See more
Company replied
I had the pleasure of speaking with Laiba while searching for a package that met my requirements. Although I didn’t proceed with the booking this time due to unrelated reasons, Laiba went above and be... See more
I had an amazing experience with Arif! I was in an urgent situation and needed tickets at the last minute. Arif went above and beyond to help me secure my booking quickly and efficiently. His calm and... See more
Company replied
Company details
Written by the company
Alfalah Travel is a UK-based travel company specializing in premium Umrah packages for pilgrims seeking a spiritual journey to the holy cities of Mecca and Medina. We are dedicated to providing a seamless, comfortable, and affordable Umrah experience, combining quality accommodations, reliable transportation, and personalised support at every step 24/7.
Contact info
13 Station Road, SE25 5AH, London, United Kingdom
- 02072900410
- info@alfalahtravel.co.uk
- alfalahtravel.co.uk
4.8
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Performing Umrah is a wonderful and…
Performing Umrah is a wonderful and truly special decision. But when it's your first time, it's completely normal to feel nervous, uncertain, and have many questions.
That's why having a travel agent who patiently guides and supports you every step of the way makes all the difference. I highly recommend this agency, and especially Laiba. She has been incredibly patient with me, guided me through the entire process, answered all my questions, and made me feel supported from beginning to end.
Thank you, Laiba, for your exceptional, professional, and personalized service. Your kindness and dedication made this experience truly unforgettable, and I am sincerely grateful.
6 August 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for sharing such a beautiful and thoughtful review. 🤍
We completely understand that preparing for your first Umrah can come with many questions and uncertainties, so we’re truly pleased to hear that Laiba was able to guide you patiently and provide the support you needed throughout the process.
Your kind words about her professionalism, patience and personalised service mean a great deal to us. We’ll certainly share your feedback with Laiba — we’re sure it will be a wonderful encouragement for her.
Thank you for placing your trust in Alfalah Travel and for recommending our services. It is an honour to be part of such a special journey, and we look forward to supporting you throughout your Umrah arrangements, InshaAllah.
May Allah make your first Umrah peaceful, beautiful and deeply rewarding, and may He accept your Umrah and prayers. 🤲
Warm regards,
Alfalah Travel Team
Arif was very helpful and provided the…
Arif was very helpful and provided the best package for my umrah trip and work round the clock to ensure my needs were catered for but due to change off plans i had to csncrl booking the trip on this occasion but will contact Arif wen i need to in future
9 July 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for your kind words and for taking the time to share your experience. 🤍
We’re very pleased to hear that Brother Arif was able to assist you, provide a suitable Umrah package and make every effort to accommodate your requirements.
We completely understand that plans can sometimes change, and we’re sorry that you were unable to travel on this occasion. We truly appreciate the fact that, despite the change of plans, you still intend to contact Arif in the future.
We’ll be sure to share your lovely feedback with Arif. Thank you for your trust and for considering Alfalah Travel for your Umrah journey.
We hope to have the opportunity to assist you when the time is right, InshaAllah. May Allah make your future journey easy and blessed. 🤲
Warm regards,
Alfalah Travel Team
Great service
Great service. Basit has been excellent with me in terms of his attentiveness, ease to work with, and clarity. I was able to get my tickets sorted right away with him, and I would definitely consider using this service again
17 June 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for your kind review! 🤍
We’re delighted to hear that you had a great experience with Alfalah Travel and that Brother Basit was able to assist you promptly with your ticket arrangements.
We truly appreciate your kind words about his attentiveness, clear communication and ease of working with. We’ll be sure to share your feedback with Basit — we know he’ll be pleased to hear it.
Thank you for choosing Alfalah Travel and for considering us again for your future travel needs. We look forward to assisting you again, InshaAllah.
Warm regards,
Alfalah Travel Team
Great customer service
Although I have not yet travelled with Alfalah Travel, I had a very positive experience discussing their Umrah packages. The packages were explained clearly and in detail, making it easy to understand all the options available.
Abdul Basit Jamal was extremely helpful, professional, and patient throughout the process. He took the time to answer all my questions and provided clear guidance, which made me feel comfortable and well-informed.
I truly appreciate the excellent customer service and would confidently recommend Alfalah Travel to anyone considering Umrah or Hajj arrangements.
14 June 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for taking the time to share such detailed and thoughtful feedback. 🤍
We’re delighted to hear that you had a positive experience discussing our Umrah packages and that the options were explained clearly and in detail.
We’re especially grateful for your kind words about Brother Abdul Basit Jamal. Taking the time to answer questions, provide clear guidance and ensure customers feel comfortable and well-informed is exactly the level of service we aim to provide. We’ll be sure to share your feedback with him.
Although you haven’t travelled with us yet, we truly appreciate the confidence you’ve placed in Alfalah Travel. We look forward to supporting you throughout your arrangements and hope to make the rest of your journey just as smooth, InshaAllah.
Thank you once again for your trust and recommendation. May Allah make your Umrah journey easy, peaceful and blessed. 🤲
Warm regards,
Alfalah Travel Team
Very helpful great people you should…
Very helpful great people you should definitely travel with them highly recommended.
7 June 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for your kind words and recommendation! 🤍
We’re delighted to hear that you found our team helpful and had a positive experience with Alfalah Travel.
Your support and recommendation mean a great deal to us. Thank you for choosing Alfalah Travel and for taking the time to share your feedback.
We look forward to assisting you again on your future journeys, InshaAllah. 🤲
Warm regards,
Alfalah Travel Team
Bhai Arif was very well communicated
Bhai Arif was very well communicated, polite and humble. He done my Umarah Visa in promised time. I recommend him.
2 June 2026
Unprompted review
Mr Arif is helping
Mr Arif is helping, cooperative and approachable staff member.
I personally recommend him.
2 June 2026
Unprompted review
A great experience
A great experience, The service was smooth, professional, and well organised from start to finish.
I would definitely recommend Alfalah Travels to anyone looking for reliable and trustworthy travel services.
Special thanks to Arif for his help and guidance – very polite, responsive, and supportive throughout the process.
15 May 2026
Unprompted review
I enquired about a family package to…
I enquired about a family package to umrah with Alfalah travel. Although I was unable to go ahead with the booking due to personal circumstances brother Arif was amazing. He helped me go through my options on hotels and flights. Prompt with any changes or alterations to the package. Competitive prices and judging by the service I received I would definitely be in touch in the future inshallah. Jazakallah for your help.
19 April 2026
Unprompted review
Very good polite and very quick very…
Very good polite and very quick very satisfied with their hospitality and manners
14 May 2026
Unprompted review
Alfalah travel is very good with their…
Alfalah travel is very good with their deals and customer service. I'm really happy with their service. Especially, "Laiba" was amazing.
13 May 2026
Unprompted review
Shakir was very helpful
Shakir was very helpful , he was doing his best to give me the best package.
I definitely recommend.
17 April 2026
Unprompted review
I had an excellent experience for my…
I had an excellent experience for my Umrah journey, all thanks to Shakir. He personally managed all my arrangements, including flights, visas, and hotels, with great professionalism and care. Everything was perfectly organized, and the entire journey went very smoothly without any issues.
The hotels were comfortable, the flights were well-coordinated, and the visa process was handled efficiently. What truly stood out was his dedication and support throughout the journey.
On my return, I faced an issue at the airport during check-in and boarding. Shakir handled the situation exceptionally well. He stayed in constant contact with me while simultaneously coordinating with the airline. Within just a few minutes, he resolved the issue over the call, which was truly impressive and a great relief for me.
Such a nice and professional agent. I highly recommend Shakir and Alfalah Travel for anyone planning their dream Umrah journey. May Allah bless him for his efforts and reward him for helping others in such a beautiful journey.
17 April 2026
Unprompted review
My inquiries for travelling to Umra had…
My inquiries for travelling to Umra had been a great help with Shakir
23 March 2026
Unprompted review
Sobia waheed
Thank you so much Alfalah travel for making our umrah journey smooth and easy.All the staff espacially sister laiba took care of each and every thing.Also explain it so well and easy way.we already made another plan to go through sister laiba to egypt on summer holidays inshaAllah.Highly recommended.Best package
8 March 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair, Sister Sobia, for your wonderful and heartfelt review! 🤍
We’re truly delighted to hear that Alfalah Travel helped make your Umrah journey smooth, easy and stress-free. It means a great deal to know that our team took care of the details and explained everything clearly throughout your journey.
We’re especially grateful for your kind words about Sister Laiba. We’ll certainly share your feedback with her — we’re sure she’ll be very happy to know that you appreciated her support and dedication.
And we’re absolutely delighted to hear that you’re already planning your Egypt trip with Sister Laiba for the summer holidays, InshaAllah! ✈️🇪🇬 We look forward to helping you plan another wonderful journey.
Thank you once again for your trust, recommendation and continued support. May Allah accept your Umrah and bless you and your family with many more beautiful journeys. 🤲
Warm regards,
Alfalah Travel Team
I had an amazing experience with Arif
I had an amazing experience with Arif! I was in an urgent situation and needed tickets at the last minute. Arif went above and beyond to help me secure my booking quickly and efficiently. His calm and professional approach during such a stressful time was truly appreciated. Highly recommend him for anyone looking for a reliable and helpful travel agent
5 March 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for your wonderful review! 🤍
We’re delighted to hear that Brother Arif was able to assist you during such an urgent situation and help secure your tickets quickly and efficiently.
We understand that last-minute travel arrangements can be stressful, so it’s especially pleasing to know that Arif’s calm, professional and helpful approach made the process easier for you. We’ll be sure to share your kind words with him.
Thank you for trusting Alfalah Travel when you needed assistance and for recommending Arif. Your feedback means a great deal to us.
We look forward to assisting you again with your future travel needs, InshaAllah. 🤲
Warm regards,
Alfalah Travel Team
I had an amazing experience with Alfalah travel
I had an amazing experience with AlFalah travel especially my agent Arif, Arif bhai was very supportive and cooperative, he helped me in getting my umrah visa within 5 days, which was quite quick. Overall, highly recommended
6 March 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for your wonderful review! 🤍
We’re delighted to hear that you had an amazing experience with Alfalah Travel and that Brother Arif was supportive and cooperative throughout your Umrah arrangements.
We’re especially pleased that he was able to assist you with your Umrah visa process and that you received your visa within the expected timeframe. We’ll certainly share your kind words with Arif — we’re sure he’ll really appreciate them.
Thank you for choosing Alfalah Travel and for recommending our services. Your trust and feedback mean a great deal to our entire team.
May Allah accept your Umrah, bless your journey and grant you a safe and peaceful trip. 🤲
Warm regards,
Alfalah Travel Team
Very good communication
Very good communication
Amazing experience
SHAKIR
27 February 2026
Unprompted review
Great Customer Service from Arif!
I got in touch with Alfalah travel regarding an Umrah and Qatar Package. The customer service provided by Arif was great! He replied promptly to any queries and assisted in finding suitable packages and provided bespoke options. I will definitely be looking into booking with Alfalah travel in the future
27 February 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for taking the time to share your lovely feedback! 🤍
We’re delighted to hear that you had such a positive experience with Alfalah Travel while exploring your Umrah and Qatar package options.
We’re especially pleased that Brother Arif was able to respond promptly to your queries, understand your requirements and provide suitable bespoke options. We’ll be sure to share your kind words with him.
At Alfalah Travel, we believe every customer has different needs, and we always aim to provide flexible options and personalised support to make the planning process as smooth as possible.
Thank you for considering Alfalah Travel for your future travel plans. We truly appreciate your trust and look forward to having the opportunity to assist you when you’re ready to book, InshaAllah. 🤲
Warm regards,
Alfalah Travel Team
Shakir was really helpful in all…
Shakir was really helpful in all aspects. He’s very thorough and prompt in all his recommendations. He sends a variety of options based on your needs, would highly recommend to anyone wishing to perform umrah In’Sha’Allah
26 February 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.