Alfiessweetshack Reviews 60

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I have ordered from Alfies sweet shack on a previous occasion. Very good quality and service. Packaged with Care and included some freebies. Kept me updated that parcel had been dispatched. Delivery... See more

Rated 5 out of 5 stars

This is my first experience of ordering with this company., they have been efficient and answer any emails sent very quickly… they are a family run business and this produces a very personal touch and... See more

Rated 4 out of 5 stars

Lovely selection in the mystery box. Great value for money. And very prompt replies from supplier. I waited 12 days from the date I ordered but this could just be the issue with Royal Mail. Thank you... See more

Rated 5 out of 5 stars

Great products and so much choice. Such an efficient and friendly service, They even offered to deliver as I’m local but unfortunately didn’t see the email until after I’d collected. Would recommend a... See more

Company details

  1. Sweet shop

Written by the company

Alfie's Sweet Shack was founded in December 2021 by father and son who's aim was to build a business together from scratch. What better business for a young boy to have than his very own sweet business! A budding shop owner for some time, albeit a pretend one in the dinning room, Alfie suggested we sell sweets.....and now we do just that! We want to provide you with some tasty treats that will put a smile on your face, while also trying to look after our planet. This is why we are using reusable sweet pouches and bio degradable mail bags! Join us on our journey as we grow and deliver our sweets right across the country.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

60 reviews

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Rated 4 out of 5 stars

Great value for money

Lovely selection in the mystery box. Great value for money. And very prompt replies from supplier. I waited 12 days from the date I ordered but this could just be the issue with Royal Mail. Thank you very much. Despite the wait I will be ordering again!

18 January 2023
Rated 2 out of 5 stars

I haven't had my items

1 December 2022
Alfiessweetshack logo

Reply from Alfiessweetshack

Hi Lauren, I am sorry you havnt received your order yet but please let me explain why this may be the case....

You placed the order on November 24th. We aim to process all orders in one to two working days.

We were away from office on the 24th and 25th as per our website notice and socials at the time.

At the same time, there were also royal mail strikes, so even if we could post your order, it wouldn't have been processed by royal mail.

The Saturday 26th and Sunday 27th were not working days.

Monday 28th we returned to office and processed your order that day.

Tuesday 29th we delivered your parcel to the Royal Mail sorting office. When delivering, they advised that the mail we delivered, probably wouldn't be touched until Monday 5th.

There are additional strikes on the 30th and 1st so no mail will be processed by them during this time.

Therefore, we have processed and dispatched the order as quick as we could, with external sources not allowing your items to turn up within the normal time frames. I appriciate the feedback, but please accept our apologies that external sources have meant it is not with you yet. We hope they arrive soon.

Rated 5 out of 5 stars

Will definitely be back!!!

This is my first experience of ordering with this company., they have been efficient and answer any emails sent very quickly… they are a family run business and this produces a very personal touch and you do not feel as though you are just another customer. As I have said this is my first experience but I can already tell will definitely not be my last. Well done👏

12 November 2022
Rated 5 out of 5 stars

Great customer experience once again

As with previous orders our house have made with Alfie’s Sweets it’s always such a fast turnaround and great service. The products are brilliant as well, can not fault anything.

8 October 2022
Rated 5 out of 5 stars

Great customer service

Ordered a couple of bags of sweets and was a little issue with address problems. I contacted them and was rectified. Thank you so much! Sweets were great too! 😆

6 October 2022

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