Paid, denied check-in, left on the street at night
Paid in full for an apartment in Florence.
On the day of arrival, we informed the host that we were delayed due to heavy traffic and would arrive around 21:20–21:30. We were asked to notify them one hour before arrival, which we did. We also agreed to pay extra for late check-in.
Despite this, check-in was refused. The staff left after 9:00 PM and we were denied access to the apartment, even though it was fully paid.
We were left in Florence at night with a child and no accommodation.
Later, the booking was marked as a “no-show” and the apartment was listed again for sale.
This is completely unacceptable and looks like a fraudulent practice.
Avoid this company.
2 April 2026
Unprompted review