alicemushrooms.comReviews 

75
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness for focus, energy, sleep, and overall well-being, often noting the delicious flavor of the chocolates. The customer service is frequently described as exceptional, with many appreciating the kind, understanding, and professional team. Reviewers are particularly impressed with the quick response times and the company's commitment to customer satisfaction, making them feel valued. However, some people mentioned issues with product delivery, where chocolates arrived melted and separated due to transit conditions, affecting the texture and quality. A few other people also felt that customer service was unresponsive regarding refunds or product replacements, leading to frustration.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction and stating they... See more

Customer service

Users describe positive interactions with customer service, consistently praising its phenomenal and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and immediate... See more

Quality

Customers consistently note positive experiences with quality, praising the chocolates for their... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like the focus/energy chocolate! I'll eat one late afternoon and it just is a natural boost, I don't even realize I've taken anything, it just gives me more natural energy! AT age 65 I need a... See more

Company replied

Rated 5 out of 5 stars

I had a little issue with my subscription and alice customer service was SO NICE and helpful. Thanks for caring about us! I really enjoy the functional mushroom option to manage my sleep and calm. The... See more

Company replied

Rated 5 out of 5 stars

Top notch customer service with a soul! I was treated so kindly, with understanding and promptness. Professional team, very impressed. Products great, I enjoyed it while dancing at an alcohol free... See more

Company replied

Rated 5 out of 5 stars

I accidentally signed up to subscribe and wanted to change that; I was ready for a no-refund fight. Just the opposite! Customer service was exceptional, plus I learned I wasn’t taking the chocolate as... See more

Company replied


Company details

  1. Vitamin & Supplements Shop
  2. Chocolate shop

Written by the company

We started alice with one clear mission: to create a daily mushroom ritual that is both effective and delicious. Alice gives people what neither the pharmaceutical industry nor supplements have provided: safe, effective consumables that pair long-term benefits with immediate boosts to cognitive functioning. All in one chocolate bite. We spent two years working with homeopathic doctors, teams of formulators and chocolatiers to create something powerful and delicious—part of a wellness routine that you can look forward to each day. Our decadent chocolate supplements combine the best fruiting-body mushrooms with the best nootropics and adaptogens. This union pairs the long-term benefits of mushrooms with the immediate effects of the nootropics, and keeps you on your journey into the delights of fungi. The result: an indulgent daily routine that’s good for you and only gets better with time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(75)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are so GRATEFUL

Our shipment was delayed for our wedding weekend, Shira responded to my instagram message and overnighted us a new order with some Lagniappe for our New Orleans wedding.

21 May 2026
Rated 5 out of 5 stars

Great customer service

You quickly responded to my problem and did everything you could to make up for the melted shipment. You made me feel appreciated as a customer, which doesn't happen often in our current business environment.

18 May 2026
Rated 5 out of 5 stars

I ordered 2 different products

I ordered 2 different products , loved one , no benefits found in the other . Alice kindly refunded my order before I could get to cancel the refill . I tried to cancel it but was too late . Alice was so easy to work with . I love the other product , and have it on auto order .

15 May 2026
Rated 1 out of 5 stars

No Order, No Response

I have not received my order, and no one is responding to my emails. The tracking hasn't updated once, but every time I check it says "en route" with the exact date and time of when I'm checking. So sketchy. There is no customer service number to call and no one to get back to me about a refund.

22 April 2026
Unprompted review
alicemushrooms.com logo

Reply from alicemushrooms.com

Hi Heather! I'm so sorry for this experience and for the delay in getting back to you. We are a very small team and don't have a customer service phone number.

It looks like your order was lost in transit by the carrier, but our team was able to set up a replacement order for you.

Please don't hesitate to reach out if we can help with anything else :)

Rated 1 out of 5 stars

They refused to fill my order and never…

They refused to fill my order and never sent the product. The customer support at info at alicemushroomofficial dot com was fast to request payment, but never delivered my order and will no longer respond. I requested information and/or a refund and they did neither.

31 January 2026
Unprompted review
alicemushrooms.com logo

Reply from alicemushrooms.com

Hi! I'm so sorry but it seems like you purchased from a website impersonating us. Our website is www.alicemushrooms.com NOT www.alicemushroomofficial.com

Rated 1 out of 5 stars

Scam

Scam. They took my money for a $500 order and never delivered. Gave me the runaround and over 3 months later I still can't get either my product or a refund. I would give 0 stars if I could.

30 January 2026
Unprompted review
alicemushrooms.com logo

Reply from alicemushrooms.com

Hi Sylvi! We weren't able to find any orders placed under the information that you sent us. Is it possible that you ordered from a different website?

We have been alerted that there are unfortunately other websites posing us as alice mushrooms and some customers are mistakenly ordering from there.

Any communications received should have been sent from orders@alicemushrooms.com or hello@alicemushrooms.com — we don't have any other customer-facing email addresses.

Rated 5 out of 5 stars

ENERGY & FOCUS

I love this product because it works! It gives me more energy and focus when I need it.

9 January 2026
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Reply from alicemushrooms.com

So happy that you're loving Brainstorm!! Thanks for sharing :)

Rated 5 out of 5 stars

I accidentally signed up to subscribe…

I accidentally signed up to subscribe and wanted to change that; I was ready for a no-refund fight. Just the opposite! Customer service was exceptional, plus I learned I wasn’t taking the chocolate as directed. I did today and feel amazing. Hands down, the BEST customer service ever! I will reorder for sure now.

8 January 2026
alicemushrooms.com logo

Reply from alicemushrooms.com

So glad we could help and that you're feeling the benefits of functional mushrooms! Always here :)

Rated 5 out of 5 stars

Great products

Great products. Great experience with customer service helping me adjust my order and navigate the site. Much appreciated!

8 January 2026
alicemushrooms.com logo

Reply from alicemushrooms.com

Thanks so much for sharing! Appreciate you :)

Rated 5 out of 5 stars

So grateful for the customer service!

I had a little issue with my subscription and alice customer service was SO NICE and helpful. Thanks for caring about us! I really enjoy the functional mushroom option to manage my sleep and calm. The chocolates are a divine treat. I am still figuring out how to incorporate them into my daily rituals but so far, so good. Thank you for the great product

6 January 2026
alicemushrooms.com logo

Reply from alicemushrooms.com

I love this feedback! Thanks so much for shouting out our customer experience team — they truly are SO caring! Please don't hesitate to reach back out if we can help with anything else :)

Rated 5 out of 5 stars

Great Product, Stellar Customer Service

Holidays are stressful when managing a successful online business yet when I ordered the wrong product and wanted to exchange it braced myself for no response. I received a delightful email on New Year's eve that communicated giving their employees a much needed break but they would answer soon. I received a response New Year's Day after I let them know the misordering was my fault and I had too much of Zen-x and (obviously) needed Brainstorm! No hassle, no restock charge, that evenings email was "your order is on its way! I've tried the competition and I can honestly say Alice mushrooms are the most effective.

6 January 2026
alicemushrooms.com logo

Reply from alicemushrooms.com

Holidays ARE tough but thanks so much for being patient with our team and giving us the opportunity to help! Appreciate you so much!

Rated 5 out of 5 stars

Exceptional customer service…

The customer service was so personal and caring. I am so impressed by this company

6 January 2026
alicemushrooms.com logo

Reply from alicemushrooms.com

Thank you so much!! We're real humans (we promise!) and absolutely care about our customers. Appreciate you :)

Rated 5 out of 5 stars

Mellow effect and help with my evening restlessness

Love the Nightcap ones as they are very mild and gradually mellow me enough that I can relax and fall asleep. Many evenings I am affected by restlessness and these help.

1 January 2026
alicemushrooms.com logo

Reply from alicemushrooms.com

So happy you're loving Nightcap! Thank you for sharing :)

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