Excellent experience. Needed to travel to Canada on short notice to support family, and AllCleared helped me through the process faster than I had feared, and with minimal action required on my par... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
AllCleared made the U.S. waiver process so much easier for me. The paperwork and requirements felt overwhelming on my own, but their team guided me clearly and kept me updated. I feel relieved knowing... See more
Company replied
The promptness of my emails to them is outstanding. I deal with Grace Case Manager at Vancouver office… she responded thoroughly today of my concerns and answered all my questions .. I feel comforta... See more
Company replied
AllCleared is amazing in helping you obtain a pardon and US Waiver and helps you through the entire process explainining all details. I highly recommend it to anyone who wants a fresh new start at t... See more
Company replied
Company details
About AllCleared
Written by the company
We are a team of pardon and waiver experts. Since 1989, we have helped over 150,000 clients start fresh.
At AllCleared, we advocate for our clients, process their documents, and navigate complex systems to grant travel waivers and expunge, seal, or suspend records.
We formed AllCleared -- originally named 'Pardon Services Canada' -- in 1989 because we believe people should be defined by where they’re going, not where they’ve been.
Our long-standing leadership status has helped us establish invaluable and unique relationships with police agencies, the Parole Board of Canada, the Canadian Centre for Police Information (CPIC), Canadian Immigration & Citizenship (CIC), the Department of Homeland Security, and courthouses across North America.
Second chances start at AllCleared, where our advocates work together to reclaim the rights of Americans and Canadians whose mistakes earlier in life should no longer define or burden them.
Contact info
1268-1111 West Hastings Street, V6E 2J3, Vancouver, Canada
- 1(866)972-7366
- hello@allcleared.com
- allcleared.com
4.7
Excellent
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were good at getting the work done…
They were good at getting the work done and all the papers I needed to process my pardon. The only thing I would change is being more upfront about additional costs.
11 June 2025
Unprompted review
Reply from AllCleared
Hi Kathy,
Thank you for sharing your experience. We’re glad to hear our team was able to assist with the documents and steps needed for your pardon. We also appreciate your feedback regarding costs — transparency is important to us, and we’ll continue working to make all fee-related information as clear and upfront as possible.
Sincerely,
The Case Management Team
Super quick and easy to use
2 December 2025
Unprompted review
Reply from AllCleared
Hi Matt,
Thank you for your feedback! We’re glad to hear you found the process quick and easy to navigate.
All the best,
The Case Management Team
absolutly terrible experience
absolutly terrible experience. It took forever for them to get my application done or even reply to me. Also they were very rude in when inquiring about application status. they just kept telling me they had 12 months to do it by contract and used every day. it took exactly one year them to submit the application. then I had to wait another year for the approval. just do it yourself. It really isn't complicated.
3 December 2025
Unprompted review
Reply from AllCleared
Hi Adam,
Thank you for sharing your feedback. We’re sorry to hear the experience felt frustrating. To clarify, we submit applications as soon as all required documents are received and a thorough review of the file is completed. The additional wait that followed was due to government processing times, which are entirely outside of our control.
We certainly never intend for any communication to come across as rude, and we appreciate you bringing this to our attention so we can continue improving how we support our clients.
If you would like to discuss your experience further or review any details of your file, our team is available to assist.
Kind regards,
The Case Management Team
Highly recommend!
Highly recommend their services for getting you cleared to cross the border. They were fast, efficient, and very kind. Truly earned their 5 stars!!!
3 December 2025
Unprompted review
Reply from AllCleared
Hi Kim,
Thank you for your wonderful feedback. We’re glad to hear you found our team fast, efficient, and kind throughout the process. We truly appreciate your recommendation and 5-star support.
Warm regards,
The Case Management Team
Loved working with these guys
Loved working with these guys! They are smart, experienced, expedient and very personable! Lived the experience and grateful for their help and support!
2 December 2025
Unprompted review
Reply from AllCleared
Hi Anthony,
Thank you for sharing your experience. We’re glad to hear you felt supported and found our team knowledgeable and personable throughout the process. Your kind words mean a lot to us.
Sincerely,
The Case Management Team
Reply from AllCleared
Hi there,
Thank you for your feedback! We’re glad to hear our support helped save time when it mattered most.
All the best,
The Case Management Team
I had an excellent experience with AllCleared
I had an excellent experience with AllCleared and would definitely recommend them to my friends and family. They are very helpful
1 June 2025
Unprompted review
Reply from AllCleared
Hi BJ,
Thank you for your kind words. We’re glad to hear you had an excellent experience and truly appreciate your recommendation. It means a lot to know our team was able to support you throughout the process.
Kind regards,
The Case Management Team
Exceptional Service with outstanding…
Exceptional Service with outstanding results...
From the initial contact, the team demonstrated outstanding professionalism, clear communication, and efficiency. They handle everything with meticulous care and achieve a swift and satisfactory result.
The entire process is smooth, transparent, and hassle-free. I am genuinely impressed with their dedication and expertise.
I wholeheartedly recommend All Cleared to anyone needing their services."
15 August 2025
Unprompted review
Reply from AllCleared
Hi Annette,
Thank you for sharing such thoughtful feedback. We’re glad to hear you felt supported by our team from start to finish and that the process felt smooth, transparent, and well-managed. Your recommendation means a great deal to us.
Warm regards,
The Case Management Team
Canada here I come
They helped me get where I could clear up my past so I could reenter Canada
27 June 2025
Unprompted review
Reply from AllCleared
Hi Jessica,
Thank you for your feedback. We’re glad to hear our team was able to support you in navigating the process and helping you move forward with confidence.
Sincerely,
The Case Management Team
How they were so communicative and…
How they were so communicative and clear, direct, and easy to deal with, i truat them.
6 November 2025
Unprompted review
Reply from AllCleared
Hi Osk,
Thank you for sharing your experience. We’re glad to hear you found our team communicative, clear, and easy to work with. We appreciate your trust in us.
All the best,
The Case Management Team
I had no experience a company offering…
I had no experience a company offering to pay you for a review when you never use their services
2 December 2025
Unprompted review
Reply from AllCleared
Hi Jeremy,
Thank you for bringing this to our attention. We can confirm that you do not have a current file with us, which means we’re unsure how your contact information may have appeared on our mailing list. We’re looking into this further to ensure our communications reach only the appropriate recipients.
We also want to clarify that we do not pay individuals for reviews. Each year, we run an awareness campaign encouraging clients to share their experiences so others with past criminal records can better understand the process. As part of this annual campaign, we incentivize some reviewers by matching donations to the food bank during the Christmas season — this is not a payment for positive reviews, but a way for us to give back while encouraging honest feedback.
We appreciate the opportunity to clarify this.
Kind regards,
The Case Management Team
Highly Recommend
I would most definitely recommend this place to any Canadian trying to get their record cleared. I wasn't able to at the time as I still got like a year before I'm eligible to apply for a pardon but once I am, I'm getting AllCleared to do the process for me
16 June 2025
Unprompted review
Reply from AllCleared
Hi Scorpeo,
Thank you for your feedback and your recommendation. We’re glad we could provide clarity around your eligibility and guide you on the right timing for your pardon application. When you’re eligible, our team will be here and ready to support you through the process.
All the best,
The Case Management Team
Great customer service
Great customer service , quick and prompt as well very knowledgable. I would highly recommend!
2 December 2025
Unprompted review
Reply from AllCleared
Hi Katherine,
Thank you for your kind words! We’re glad to hear you found our customer service knowledgeable, prompt, and helpful. We truly appreciate your recommendation.
Sincerely,
The Case Management Team
Great company with great employees
Great company with great employees. Genuinely care about you
3 November 2025
Unprompted review
Reply from AllCleared
Hi Crystal,
Thank you for your kind feedback. We’re glad to hear you had a positive experience with our team and that you felt genuinely supported throughout the process.
All the best,
The Case Management Team
Canadian travel wavier
Having an assigned case manager and the client portal to reflect on anytime made my experience a 10 out of 10. Such a great service!
18 May 2025
Unprompted review
Reply from AllCleared
Hi Cory,
Thank you for sharing your experience. We’re glad to hear your case manager and our client portal helped make the process clear and supportive from start to finish. We truly appreciate your kind words.
Warm regards,
The Case Management Team
They answered all my questions and made…
They answered all my questions and made my travel easy. I would recommend All Clear if you have any questions regarding travel to and from Canada.
2 December 2025
Unprompted review
Reply from AllCleared
Hi Jess,
Thank you for your feedback! We’re glad to hear our team was able to answer your questions and help make your travel process easier. We truly appreciate your recommendation.
Kind regards,
The Case Management Team
just browsed to get some info online…
just browsed to get some info online but ended up flooded with calls and emails i didn't ask for. good effort, if only it were for someone that was truly interested
1 November 2025
Unprompted review
Reply from AllCleared
Hi Leah,
Thank you for your feedback. When someone submits their information through our website, our team reaches out to offer guidance based on the details provided. We understand this may have felt overwhelming if you were only browsing for general information, and we appreciate you bringing that to our attention. We’ll review our outreach process to ensure it feels more appropriate for different levels of interest going forward.
Sincerely,
The Case Management Team
Reply from AllCleared
Hi Mystee,
Thank you for your feedback! We’re glad to hear you had an amazing experience.
All the best,
The Case Management Team
Travel
Very helpful with all my needs and questions for applications fees and other requirements to access legal travel
14 July 2025
Unprompted review
Reply from AllCleared
Hi Cindy,
Thank you for your feedback. We’re glad to hear our team was able to help clarify the application requirements, fees, and steps needed to move forward with legal travel.
Kind regards,
The Case Management Team
Don’t over pay there sales team for false promises
Unfortunately can’t recommend there services, paid for expedited service at an extra fee for a travel waiver. I was told should only take 3-4 months in the end due to there incompetence it took 13 months, and they did not offer me an apology or compensation for the delay at least the difference between services.
2 December 2025
Unprompted review
Reply from AllCleared
Hi Kenny,
Thank you for sharing your feedback. We understand how frustrating delays can be, especially when you were hoping for a faster turnaround. To clarify, our expedited service refers to prioritizing the preparation and completion of your application on our end. However, the final processing timeline is determined solely by U.S. Customs and Border Protection, and their wait times can vary significantly from case to case. Unfortunately, these government processing delays are outside of our control.
We reviewed your file and can confirm that your application was prepared and submitted promptly, and in accordance with the expedited preparation service you selected. We are sorry to hear the overall experience did not meet your expectations and appreciate you bringing your concerns to our attention.
If you’d like to discuss your file in more detail, our team would be happy to connect.
Sincerely,
The Case Management Team
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