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AllCleared Reviews 423

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff. Many appreciate the exceptional customer service, noting the team's ability to simplify complex processes and provide clear explanations. Reviewers frequently mention the positive user experience, emphasizing the efficiency and prompt response times, which contribute to a stress-free process. However, some people were dissatisfied with the extended processing times, with a few reporting delays that significantly exceeded initial expectations. Additionally, a small number of customers felt that communication from case management was occasionally harsh or dismissive, rather than supportive, when seeking clarification or assistance.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Response time

Customers had positive experiences with response times. Many reviewers highlighted the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. Needed to travel to Canada on short notice to support family, and AllCleared helped me through the process faster than I had feared, and with minimal action required on my par... See more

Company replied

Rated 5 out of 5 stars

AllCleared made the U.S. waiver process so much easier for me. The paperwork and requirements felt overwhelming on my own, but their team guided me clearly and kept me updated. I feel relieved knowing... See more

Company replied

Rated 5 out of 5 stars

The promptness of my emails to them is outstanding. I deal with Grace Case Manager at Vancouver office… she responded thoroughly today of my concerns and answered all my questions .. I feel comforta... See more

Company replied

Rated 5 out of 5 stars

AllCleared is amazing in helping you obtain a pardon and US Waiver and helps you through the entire process explainining all details. I highly recommend it to anyone who wants a fresh new start at t... See more

Company replied


Company details

  1. Legal Services

About AllCleared

Written by the company

We are a team of pardon and waiver experts. Since 1989, we have helped over 150,000 clients start fresh.


At AllCleared, we advocate for our clients, process their documents, and navigate complex systems to grant travel waivers and expunge, seal, or suspend records.

We formed AllCleared -- originally named 'Pardon Services Canada' -- in 1989 because we believe people should be defined by where they’re going, not where they’ve been.

Our long-standing leadership status has helped us establish invaluable and unique relationships with police agencies, the Parole Board of Canada, the Canadian Centre for Police Information (CPIC), Canadian Immigration & Citizenship (CIC), the Department of Homeland Security, and courthouses across North America.

Second chances start at AllCleared, where our advocates work together to reclaim the rights of Americans and Canadians whose mistakes earlier in life should no longer define or burden them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Repeat customer for a reason

I've been using AllCleared for US since 2010 and I'll be using them again in the future

17 September 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Dan,

Thank you for your continued trust over the years. We’re so glad to have been able to support you since 2010, and it means a lot to know you’ll turn to us again in the future.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

The Magic Canada's Experience

Excellent customer service. They did their magic touch and I had the best Canadian experience. Will recommend to others.

12 March 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Dawn,

Thank you for your wonderful feedback. We’re so glad to hear you had such a positive experience and that our team could make the process smooth for you. Your recommendation means a lot to us.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

Consultant I spoke to was very…

Consultant I spoke to was very professional and answered all my questions and concerns with clarity.

5 August 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Brent,

Thank you for your feedback. We’re glad to hear that our consultant was able to answer your questions clearly and provide professional support throughout the process.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Thank you AllCleared!!

Thank you for making it so easy to clear my record. I had 0 problems, with 100% help from an amazing team at this company. I feel so much happier and have an insane amount of relief off my shoulders!!

Thank you!!

9 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Brianna,

Thank you for your wonderful feedback! We’re so glad to hear the process felt easy and that our team could fully support you along the way. It’s great to know this has brought you relief and peace of mind—that’s exactly what we strive for.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Its an extremely easy process

Its an extremely easy process. They were great to work with and I was able to obtain my waiver and re enter the United States without issue.

19 August 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi James,

Thank you for sharing your experience. We’re glad to hear the process felt easy and that you were able to re-enter the United States without issue. It was our pleasure to support you.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

Professional and great communication…

Professional and great communication throughout the entire process. The staff were promptly accessible and answered my questions and addressed my concerns, they saw me through to a successful outcome. Thank you!

6 August 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Scott,

Thank you for the kind words. We’re glad to hear that our team was able to support you through a challenging time and help bring about a positive outcome. Your feedback means a lot to us.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

The experience and professionalism of…

The experience and professionalism of AllCleared made my getting a pardon so easy and stress free.. they handled everything and always kept me up to date..I highly recommend AllCleared for your pardon needs..they are simply the best!!!

21 July 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi CLH,

Thank you for your amazing feedback! We're so glad we could make the pardon process smooth and stress-free for you. Your recommendation truly means a lot.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

Timely and a great value for their…

Timely and a great value for their service. The saft I dealt with are amazing and easy to deal with and so helpful!
This is my 3rd time using the service and I have nothing but great things to say about Allclear and the staff!
Great job and Thank you for making a stressful thing easy and fast to get done. Highly recommend!

1 April 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Scott,

Thank you for your continued trust and kind words! We’re so glad to hear the process has been smooth each time. It means a lot to know we’ve helped make things easier for you—especially during a stressful time.

Sincerely,
The AllCleared Team

Rated 5 out of 5 stars

Liem Reilly was very helpful and…

Liem Reilly was very helpful and knowledgeable. Made it clear for what steps I needed to do next.

15 July 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Jeff,

Thank you for your feedback! We're glad to hear Liam was able to guide you clearly through the next steps. We'll be sure to pass along your kind words.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service , fast response times and very helpful with answering all of my questions ! 10/10 service !

3 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there,

Thank you for the fantastic feedback! We’re glad to hear you had a helpful and responsive experience—10/10 means a lot!

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Go with the originators, not the imitators

I did alot of my own research about applying for a US Entry Waiver and talked to alot of different service providers in this space. And I'm so glad I ultimately chose AllCleared. Most of AllCleared's competitors only seemed to be interested in getting my money and promising things that were just plain unrealistic. AllCleared was very transparent about the entire application process. Yes, they charge a bit more, but over 3 decades of experience - I believe - is worth the little bit extra for a smooth and honest process. I would highly recommend AllCleared for those like me who want such an important application/travel document done right the first time.

15 December 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Desi,

Thank you for the thoughtful and honest review. We’re proud to offer transparent guidance backed by experience, and it’s great to hear that came through for you. Your recommendation means a lot to our entire team.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

US entry waiver

Awesome people to deal with. They have been helping me with my US entry waiver for 15 or 20 years. They helped me with my Canadian pardon as well.
Always had a good experience with them. Thank you AllCleared

25 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Henry,

Thank you for your continued trust over the years. We’re so glad to have been able to support you with both your U.S. waivers and Canadian pardon. It means a lot to be part of your journey.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Excellent service

Excellent service, helpful and friendly. I would recommend for anyone looking to start their journey.

18 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Ciaran,

Thank you for your thoughtful feedback. We're so glad to hear you had a great experience and appreciate your recommendation. Wishing you all the best on your continued journey!

Kind regards,
The AllCleared Team

Rated 5 out of 5 stars

The AllCleared case management were…

The AllCleared case management were great to deal with. Friendly and very helpful

3 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Laura,

Thank you for the kind words! We're glad you had a positive experience with our team.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

Excellent Support From Case Management team…

Thank you to the case management team who were very friendly and helpful! Lovely to speak with and we’re able to answer all my questions.

19 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Wendy,

Thank you for your lovely feedback! We're so glad you had a positive experience with our team. It was a pleasure supporting you.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

Very helpful

20 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Leanne,

Thanks for the kind words! We're glad we could help.

All the best,
The AllCleared Team

Rated 5 out of 5 stars

Delivered As Promised,.

Delivered As Promised,.. Answered All My Questions,. Made Suggestion On How To Seek Information,. Very Professional, Would Recommend To All And Mostly Seniors ,...

2 April 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Mario,

Thank you for the thoughtful feedback. We're glad to hear everything was delivered as promised and that you felt supported throughout the process. It’s especially meaningful to know our service resonated with you—and we appreciate the recommendation to others, including seniors.

Kind regards,
The AllCleared Team

Rated 5 out of 5 stars

AllCleared

AllCleared, was there for me from start to finish. They help me with all the necessary document for my US Entry Waiver. They sent everything in for me. Thank you for helping me.

1 July 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Jean,

Thank you for your kind words. We're so glad we could support you through the entire process and help with your U.S. Entry Waiver. It means a lot to know you felt taken care of from start to finish.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Honesty, and timely

Language, understandable, to the point. With good suggestions

10 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Douglas,

Thank you for your thoughtful review. We’re pleased to hear you appreciated the clear communication and timely support. It’s important to us that our clients feel informed and confident every step of the way.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

Six Stars!!!

The team at All Cleared are a group of kind and genuine people. The Case Management Team supported me more than they may ever know! They took the extra care to ensure my application was the best it could be. A great eye for detail!

10 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi there S G,

Wow—thank you for the six stars! We’re truly grateful for your kind words. It means so much to know our support made a difference and that our attention to detail helped you feel confident in the process. We’re proud to have been part of your journey.

With appreciation,
The AllCleared Team

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