I thought this was an honest company until... I was abused!
Warning: Be very careful with their subscription model. Despite clearly skipping a scheduled shipment through their system, I was still charged and received the product anyway. When I contacted customer service, they insisted I had not cancelled — but I know I did.
This is simply not acceptable. I had been a loyal customer for months, purchasing both directly through their website and through Amazon, despite their products being priced higher than comparable brands. I chose them because I trusted their quality.
Unfortunately, this experience has completely changed my perception. A company that charges customers for orders they have cancelled, and then dismisses their complaint without fairness or accountability, does not deserve customer loyalty.
I am deeply disappointed and will not be returning as a customer.