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Alleviate Financial Solutions Reviews 3,282

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,421 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach. The overall service is often described as excellent, with consumers appreciating the efficiency and ease of their experience, along with a user-friendly process. However, some customers also noted issues with payment processes, specifically concerning service fees and the allocation of monthly payments, leading to confusion and dissatisfaction regarding the actual amount paid to creditors versus company fees. A few other people also felt that the company's actions did not align with initial promises, resulting in a worsening debt situation or unexpected credit limit reductions.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight specific... See more

Service

People report positive experiences with service, often highlighting the professional, speedy, and kind... See more

User experience

Clients share positive opinions on user experience, highlighting that the process is simple, easy to... See more

Payment

Reviewers mention ambiguous feedback about payment. Some customers report dissatisfaction, citing issues like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alleviate took a huge load off me by helping with my debt! I just couldn't get ahead. I have never had such professional, speedy, and kind service! All staff are thorough and always willing to listen... See more

Company replied

Rated 5 out of 5 stars

London was super patient and seemed knowledgeable about the process. He was able to answer all of my questions and ensure I understood each step. The entire process was easy, and fairly quick. It to... See more

Company replied

Rated 5 out of 5 stars

Hoping the complete experience will be great. Will have to write another review midway through the program and at the end. The process so far has been fairly easy. The understanding and the mechanics... See more

Company replied

Rated 5 out of 5 stars

The whole entire process was so easy with Alleviate with Tamara's assistance. She was congenial, courteous and extremely professional but above all personable. I answered her questions truthfully an... See more

Company replied


Company details

  1. Debt relief service

Written by the company

Alleviate Financial Solutions helps people who are in debt, resolve their debts so that they can have financial freedom once again.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Andrew is professional and knowledgeable

Andrew is professional and very thorough. He explains everything and is considerate. He is also respectful and a good listener. I’m very satisfied so far.

6 May 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Claudia, we’re happy to hear you’re satisfied and thrilled Andrew took the time to thoroughly and professionally explain everything with care!

Rated 5 out of 5 stars

Chrissy was very helpful and…

Chrissy was very helpful and professional in every way. She answered all of my questions and she is the best ever.
Thank you

4 May 2026
Unprompted review
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Reply from Alleviate Financial Solutions

Jim, we’re glad we could help and even happier to hear Chrissy took the time to answer all your questions and make the experience exceptional!

Rated 4 out of 5 stars

The experince was pretty easy

The experince was pretty easy. I am not a big fan of on line stuff. I prefer talking with a representative and any documents be sent in hard copy form.

6 May 2026
Unprompted review
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Reply from Alleviate Financial Solutions

James, we appreciate your feedback and are glad it was a straightforward experience. Your document was sent via email, and your welcome to request a hard copy as well.

Rated 5 out of 5 stars

In GIovanni morales I trust!

GIovanni morales is my Senoir advisor.
He did a great job of breaking down the road map of how I’m going to get to where I want to go. I’ve been on calls with a few different companies, but Giovanni earned my business with his professionalism and expertise in his field. The journey is just beginning for me so I’ll give an updated review in a couple of months but I do feel really good about my decision.

5 May 2026
Unprompted review
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Reply from Alleviate Financial Solutions

We're glad Giovanna was able to help, and we look forward to your updates as the program progresses.

Rated 5 out of 5 stars

Taking this action was a difficult…

Taking this action was a difficult decision. Amber Carranza carefully and patiently explained the process and addressed my concerns. During this one phone call we put into action a plan that will help me move forward.

30 April 2026
Unprompted review
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Reply from Alleviate Financial Solutions

Eileen, we understand how difficult this decision can be and are glad Amber was able to help you explore a path forward. Thank you for taking a moment to share your experience with us.

Rated 5 out of 5 stars

They answered all my questions

They answered all my questions. Would like them to keep me posted on progress because National General keeps calling me. Other than that the transition has been great.

5 May 2026
Unprompted review
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Reply from Alleviate Financial Solutions

Thanks for sharing your experience, Donnie. We’ll continue to keep you informed as your program moves forward. While creditor contact can occur early on, please know our team is here to support you. For additional assistance, feel free to call us at (888) 879‑9777, Mon–Fri, 6am–6pm PST.

Rated 5 out of 5 stars

William was very helpful and took his…

William was very helpful and took his time to make sure that I understood the program and process.

4 May 2026
Unprompted review
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Reply from Alleviate Financial Solutions

Karen, thank you for your feedback! We’re happy to hear William took the time to explain the details and wish you continued success on the path ahead.

Rated 5 out of 5 stars

They explained everything……

They took their time to explain every part of the process and send me copies of all documents.

2 May 2026
Unprompted review
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Reply from Alleviate Financial Solutions

Mary Ann, we’re delighted to hear you had a positive experience. We’re glad we could take the time to review the process together and provide copies of your documents.

Rated 5 out of 5 stars

Walked me through process so I felt comfortable

Just getting started but so far very easy process I feel better already

4 May 2026
Unprompted review
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Reply from Alleviate Financial Solutions

Terri, it means so much to hear you’re feeling better. We’re glad we could walk through everything together and appreciate you taking the time to share!

Rated 5 out of 5 stars

Kind

Kind, experienced, truly made me feel secure.

4 May 2026
Unprompted review
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Reply from Alleviate Financial Solutions

Viklee, hearing that you feel secure truly means a lot to us. We’re glad you were met with kindness and expertise, and we wish you all the best on the journey ahead.

Rated 5 out of 5 stars

Ryan saved me

Ryan, who introduced me to your program was nothing less than fantastic.

He listened to my story about being scammed and the method they used to trick me, creating all this debt I’m drowning in today. He was very empathetic.

Then he showed me the way out with your program. After our conversation and hanging up the phone, the feeling of relief I felt, was immeasurable.

Thank you to all for what you do. A life saver!!

29 April 2026
Unprompted review
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Reply from Alleviate Financial Solutions

Thank you for sharing your experience, Joni. We’re so glad Ryan took the time to listen and support you with empathy. Hearing that you feel a sense of relief truly means a lot, and we appreciate your feedback. ❤️

Rated 5 out of 5 stars

The process was easy and the…

The process was easy and the representative very knowledgeable.

2 April 2026
Unprompted review
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Reply from Alleviate Financial Solutions

Music to our ears, Shirletha! Thank you for taking a moment to share how it went.

Rated 4 out of 5 stars

I am only just beginning my journey…

I am only just beginning my journey with Alleviate. When talking with my representative, I was well informed about what options I had. I chose to wait for a day or 2 to "crunch some numbers." When I spoke with my representative again, I was not as prepared as I wish I had been. Some of my accounts were left off, others were ineligible for the program (though I'm not sure why). I am saving about $300 a month, but it is still a struggle with my being disabled. I strongly suggest that, if you are planning to try a debt relief program, get prepared before you call them or they call you! Gather a list of your bills (creditors, balances, & payments), get a copy of your credit report (this is what they will use to decide what creditors will be added to the DRP and, if you don't have a list, there may be a creditor missed that you want to add), and make sure you know what your paying now, what the cost of the DRP payment is, and if it will truly help you BEFORE signing any contracts. I hope that, as my program progresses, things get better financially for me. I just hate that I had to go through this. **ALSO, loans with vehicles as collateral can NOT be added!**

Good luck!

27 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Stephanie, we appreciate you reaching out. While enrollment does have certain requirements, we’re unable to locate an account with the username provided. Please contact our team at (888) 879‑9777, Mon–Fri, 6am–6pm PST for further assistance.

Rated 5 out of 5 stars

Alleviate & Staff Will Help You

My contact, Lena Pham, was very helpful! She had a kind and pleasant demeanor, patiently answered all my questions, and guided me through the onboarding process. I entered into this journey with some hesitation but Lena reassured me that working with Alleviate is the right choice to resolve current my financial situation. I appreciate having an app to keep track of the debt settlement progress and I feel secure knowing that a legal team is available if needed. I am confident that I made the right choice in choosing Alleviate!

1 May 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Thank you for sharing your experience, Dustin! We’re glad Lena was able to answer your questions and guide you through the onboarding process. It’s great to hear the portal has been helpful for tracking your progress and that your legal service provider has added a sense of security. Hearing you feel confident moving forward means a lot.

Rated 5 out of 5 stars

Olivia is the great financial…

Olivia is the great financial institution. While not institution, but solutions, LOLI greatly appreciate your help. I just forgot and remembered how much is about payment every month, please thank you.

2 May 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Martin, we appreciate you sharing your experience and are happy to hear it was a great one. Our team is always here if you need support.

Rated 5 out of 5 stars

The staff was very pleasant and…

The staff was very pleasant and knowledgeable. They explained everything in much detail and made sure that I understood everything.

30 April 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Thank you for sharing your experience, Kim! We’re delighted to hear our team was welcoming and took the time to clearly explain everything, ensuring you felt informed and supported.

Rated 5 out of 5 stars

A weight is lifted

All I can say is thanks for taking this off my shoulders

2 May 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Nancy, we appreciate the trust you’ve placed in us. We’re glad to have helped provide some relief and look forward to supporting you as your program progresses!

Rated 5 out of 5 stars

It was very easy to talk to Kelly

It was very easy to talk to Kelly. He explained everything in terms that I understand. Answered questions that I had. He was very knowledgeable, helpful and friendly.

2 May 2026
Unprompted review
Alleviate Financial Solutions logo

Reply from Alleviate Financial Solutions

Camile, thank you for your feedback! We’re glad Kelly explained everything in a way that made sense and answered your questions with care and expertise.

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