Alleynscleaning Reviews 

66
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have been using Alleyns Cleaning Company for years, and I honestly cannot recommend them highly enough! ⭐⭐⭐⭐⭐ Jeylan, the owner, is absolutely fantastic — professional, reliable, friendly,... See more

Rated 5 out of 5 stars

Best clean we have ever had! We had our house cleaned recently at an exceptional standard. I have never experienced a cleaner with such high standards and high expectations of themselves and their wor... See more

Rated 5 out of 5 stars

I had Alleyns clean for us for nearly 5 years when in West Dulwich and I would recommend them. Our cleaner Iruka was amazing, lovely trustworthy and very hardworking. When she was on holiday Jeylan ar... See more

Company replied

Rated 5 out of 5 stars

I booked a last minute cleaner who actually turned up ahead of time, she was so thorough and even cleaned my oven (definitely not part of her job), when she was down she asked me to walk through the... See more

Company details

  1. Cleaning Service
  2. Commercial cleaning service

Information provided by various external sources

Alleyns Cleaning company has been up and running for over 9 years. We are renown for the 3 areas we take great pride in which are, Communication- We provide a 24 hour communication service via text or telephone to suit the clients convenience, our friendly and intimate customer service is built through management as Jeylan is always first point of contact, making it easier to monitor each booking ensuring the client is completely happy with the service they are paying for. Staff- Our cleaners have been carefully selected ensuring there is a sense of trust, good communication and through our training and previous experience we guarantee youll always receieve a high standard of cleaning. Your peace of mind- We also source our cleaners via word of mouth which again gives the client confidence and peace of mind. We offer a meet and greet session also before you book your permanent cleaner to ensure you are completely at ease. We are proud to say 80% of our clientele has been built through recommendations and this is a reflection of our hard work and consistent service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

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4.8

All reviews

(66)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

Great company. Really helped get things straightend up, and made it easier to maintain.

Meghan had been fantastic

Many thanks 😊

10 June 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We’ve been with Alleyn Cleaning Company for a few years now and they have always sourced the best cleaners for us. We’ve been so happy with the standard of the work - all our cleaners have been excellent, reliable and hardworking. Jeylan who runs the agency is very responsive, and makes sure you always have a cleaner to cover you if your normal cleaner is unwell or away. It’s a really excellent service and the agency adds value. I highly recommend them.

6 May 2021
Unprompted review
Alleynscleaning logo

Reply from Alleynscleaning

Good morning Emma,

Your feedback has put this biggest smile on my face, I am so happy to hear the service is doing so well. We appreciate your ongoing support and will continue to do our best to deliver in every area.

I will of course share this with your team member feedback like this is so encouraging.

Kind regards,
Jeylan

Rated 5 out of 5 stars

Best clean we have ever had!

Best clean we have ever had! We had our house cleaned recently at an exceptional standard. I have never experienced a cleaner with such high standards and high expectations of themselves and their work. His work was speedy, thorough and paid incredible attention to detail. Highly reccommend and hats off to ALLEYNS for carefully selecting their cleaners. Well done. House was sparkling clean!

2 February 2021
Unprompted review
Rated 1 out of 5 stars

Damaged property and no resolution

The teams were polite and pleasant, but the work was not adequate and they caused damage to the property.
Despite having 3 people on site for 4 hours in a one bedroom flat the clean was inadequate. In addition to that, they badly damaged the wooden kitchen worktops (chemical burns) and I am still chasing a resolution. Have offered them a reasonable solution and was hoping to use them long term but will be finding another company. Genuinely disappointed as they came recommended (although also damaged my friend's home but did resolve that I believe).

In response:
All I have been offered is lacquer to apply myself in a property I no longer have access to (end of tenancy clean) and to arrange the carpenter myself at a cost of £200 + vat. I appreciate the damage was a result of human error but the clean itself was inadequate and the solution offered to the damage isn't appropriate. Costs to rectify all myself is £500+ so would not recommend.

Factually inaccurate. The worktops were not damaged previously (photos provided to company) they were newly sanded and sealed and not been used as a draining board as a dishwasher is present. No site visit from person resolving this issue and no quality control over employees work. Genuinely disappointed as they seemed like a pleasant team we'd hope to use for our home going forward.

5 September 2020
Unprompted review
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Reply from Alleynscleaning

Hi Hannah,
I am very sorry you feel this way, In 14 years running the business this is the first complaint received on Trust Pilot. As for the damage to the person who recommended our Company, I am quite confused as I wasn't made aware of any damages.
Sorry to hear that you were unhappy with the clean, if I had known I would have arranged for the team to return free of charge to rectify things.
In regards to the awful situation with the work top I paid for a carpenter to attend the property within 1 hour to rectify the stained marks on the day of the damage, . The carpenter done a great job and completely got the stains removed, i had our supervisor on site also to over see everything and she sent me photos of before and after, I did not push for the remaining 50% outstanding fee you owe for the 15 hour clean you had, I also offered to have someone attend for a couple of weeks at no cost to apply the laquar to the treated work top to get it to the sheen finish you want as the carpenter advised it just needs a few applications of the laquar to get it to match the rest of the worktops even though there is only a slight change. You declined my suggestion.

Instead you have requested that i book the carpenter to sand down all kitchen work tops throughout the whole kitchen. I don't think this is fair as the work top that was damaged was already slightly different due to water marks as its used a draining board, we removed the burnt stains and the carpenter advised you and I that as its real wood with time and extra laquar it will eventually all have the same finish (from matt to sheen). I then offered to send someone free of charge of course to apply the laquar to the small area, you are the landlord so arranging access between myself and your tenants wouldn't have been a problem. We are a small company and have done our upmost best to rectify things.

I am really sorry you still feel my attempts to resolve the problem are not good enough.

As for the cleaner who damaged the work top extra training has been organised to prevent this from happening to any other client.

Sincere apologies once again,

Jeylan

Rated 5 out of 5 stars

Excellent service

I have used Alleyns a few times now and can’t fault the quality of work and friendliness of staff. It’s so nice to sit in my lovely clean home after Alleyns cleaners have worked their magic. Thanks again girls!

11 August 2020
Unprompted review
Rated 5 out of 5 stars

5 star service

Jeylan and her team are amazing. I’ve never had a cleaner before and wasn’t sure what to expect. I met my cleaner before he started and he carefully made notes. My cleaner also done small things which I forgot to mention such as taking out the recycling and food bin. He is so detailed and polite, I’ve was really impressed with the service. No job is too big. Completely reliable and trustworthy and I love the service I receive. I made the right choice by choosing Jeylan and her team.

27 July 2020
Unprompted review
Rated 5 out of 5 stars

Professional service!

Professional, courteous, extreme attention to detail and always on time! Wouldn’t hesitate to recommend to anyone, brilliant clean!! Jeylan clearly cares for her business, staff and customers a lot.

23 November 2019
Unprompted review
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Reply from Alleynscleaning

Hi Lucy,

Thank you so much for this wonderful feedback.

I am so pleased you are happy with the service provided and can see how much I care also.

We really appreciate the support,

Jeylan

Rated 5 out of 5 stars

I would not hesitate to recommend this…

I would not hesitate to recommend this company to anybody. Jeylan is Fantastic and a great communicator, you can tell she cares a lot about the business.

19 September 2019
Unprompted review
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Reply from Alleynscleaning

Dear Tom,

Thank you so much for the great feedback and for recognising how much I care about the service we provide.

Really appreciate you taking time out to leave such a review.

Many thanks
Jeylan

Rated 5 out of 5 stars

Great cleaning team at Alleyns Cleaning

Thanks Jeylan, Ivy and the team for a thorough job and being so pleasant to deal with. Certainly recommended. David

9 May 2019
Unprompted review
Alleynscleaning logo

Reply from Alleynscleaning

Hi David,

I'm so pleased you are happy with your pre clean I hope it helps to sale the house speedily.

We really appreciate the time taken out to leave a review.

Kind regards
Jeylan

Rated 5 out of 5 stars

I would not hesitate to recommend this…

I would not hesitate to recommend this company to anybody. Jeylan is a lovely lady and you can tell she cares a lot about the business. She goes above and beyond to rectify any issues. Donna is a magician of a cleaner and the house is absolutely spotless after her visit. 100% recommend.

4 May 2019
Unprompted review
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Reply from Alleynscleaning

Hi Rebecca,

Thank you so much for taking the time out to leave such a great review.

It's so nice to be acknowledged and appreciated, I agree Donna is amazing.

Thanks again,

Jeylan

Rated 5 out of 5 stars

Spotlessly faultless

I saw this company recommended by a mum's group on Facebook, and thought I'd give them a try. From my initial point of contact they were very flexible, helpful, and great value for money. The cleaner arrived on time, and within a few minutes I could see how high her standards were. She got our bathroom (which had been collecting a buildup of unbudgeable limescale for years) gleaming, and worked so hard non stop for the full three hours she was here. As I perfectionist it's usually easy for me to find fault, but this company really is a spotlessly shining example of how brilliant a cleaning company can be.

24 February 2019
Unprompted review
Rated 5 out of 5 stars

Really great post-building clean

Really great service - from key collection to the quality of cleaning. We had a post-building clean, after two long years of building work and it’s lovely to see the place dust free.

Would really highly recommend the team.

15 February 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, reliable and lovely people. I’ve recommended Alleyn’s Cleaning to friends and they have enjoyed the same experience. Highly recommended.

9 January 2019
Unprompted review
Alleynscleaning logo

Reply from Alleynscleaning

Olivia,

I can't thank you enough, this review is amazing. We are so pleased you are happy.

Thank you for your continued support.

Jeylan

Rated 5 out of 5 stars

Excellent cleaning and customer service

Alleys have been cleaning for me for a few months now. The cleaner I have is excellent, does a great job and is so friendly and professional. Jeylan is so easy to deal with when making changes, amending payments, and helping with anything else I need, I can’t rate this company highly enough!

8 January 2019
Unprompted review
Alleynscleaning logo

Reply from Alleynscleaning

Hi Ross,

I'm so pleased to hear you are happy with the service provided.

I can't thank you enough for leaving such a amazing review.

Kindest regards,

Jeylan

Rated 5 out of 5 stars

Alleyns Cleaning - one if the best

I have always found Jeylan to be helpful and responsive; she understands the needs of her clients and her team doing the cleaning have been great. I have used other cleaning services before but have found Alleyn’s the best so far.

6 January 2019
Unprompted review
Alleynscleaning logo

Reply from Alleynscleaning

Oh wow,

Thank you so much for leaving such a great review. We work so hard to deliver a all round service and glad to see we are accomplishing this.

Thanks again,

Jeylan

Rated 5 out of 5 stars

I was recommended Alleyns Cleaners by…

I was recommended Alleyns Cleaners by one my friends who was always singing their praises. I’m so glad I listened. Jeylan was so helpful and really cared that we got the right cleaner for our needs. Very professional and very personable! Our cleaner is just fantastic and has made my life so much easier. Would highly recommend.

6 January 2019
Unprompted review
Alleynscleaning logo

Reply from Alleynscleaning

Hi Jodie,

I am so overwhelmed with your review thank you so much.

We really strive to offer a tailored service with care and glad your review reflects this.

Happy that your happy.

From
Jeylan and Donna

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