I searched the web for the best price for a StihlHSA60 trimmer with battery and charger and alliance came up trumps, so I ordered it on pm of 18/05/26 and it turned up at my house on pm[1330 hrs] on... See more
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Operations Manager Paul Ouwerkerk was extremely helpful in assisting me over the phone.I was enquiring as to "possible" purchase of Stihl MSA 220 C-B Battery Chainsaw along with the AP 300 S battery w... See more
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Beautifully set up shop Outstanding customer service from the reception to the technical experts on the floor Love they they are a Stihl dealer as well
Company replied
I ordered the slugger cold saw blades after my nearest stockist only had lower quality blades that were dearer than Feins list price. I was googling the blades and saw Alliance Hardware, they had t... See more
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Company details
Written by the company
We're an independent hardware and industrial supplies business with a customer-oriented focus. Not only do we stock the best tools at the lowest prices, we also offer solutions to our customers. As well as tools, we are a distributor for the Bahco & Lenox bandsaw blades. Two of the best quality bandsaw brands available on the market. Our aim is to reduce our customers' cost per cut, by increasing their cutting efficiency and reducing downtime. We're open from early until late, to make sure we're always available when our customers need us. Give us a call today and see how we can assist you.
Contact info
39-51 Chapman Street, 3130, Blackburn North, Australia
- alliancehardware.com.au
4.7
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer Service
Excellent customer Service, great range of products. Very helpful . Highly recommend.
2 December 2024
Reply from Alliance Hardware
Hi Jason,
Thank you very much for your great feedback and the recommendation, we really appreciate it.
We hope to have the opportunity to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Not giving me much confident
I arrived and although you have the product but the main parts, the charger and manual came from separate locations and have to be searched to be found. I didn't get the manual as the guy could not find one. Not exactly the Gold Standard, is it?
25 November 2024
Reply from Alliance Hardware
Hi Chris,
We're sorry to hear that you didn't have a great experience when you came into our store.
Our manuals and parts for the tools are stored in our storeroom, not on display with the tools. However, in this instance, it looks like the manual and parts had been stored in the wrong location but were later found.
It's rather disappointing that you would consider this a 1-star experience, but we would love the chance to speak with you and show you that this is not a common occurrence.
Thank you,
The Team @ Alliance Hardware
UPDATE 17/12/2024
Hi Chris,
Upon further investigation, it appears that the manual was emailed to you in a digital form, due to the missing physical manual. Although this is not the standard procedure, we hope that you understand that we attempted to resolve the issue as best we could.
Hopefully this doesn't tarnish your confidence in the product or our services.
Thank you again,
The Team @ Alliance Hardware
Fast Delivery
I ordered the slugger cold saw blades after my nearest stockist only had lower quality blades that were dearer than Feins list price. I was googling the blades and saw Alliance Hardware, they had them in stock, price was good, so ordered. This was on a Tuesday afternoon while I was waiting for a doctors appointment.
Arrived Thursday morning by courier. Excellent service as I am in East Gippsland and everything is 2 days from Melbourne including a change in couriers.
26 November 2024
Reply from Alliance Hardware
Hi Peter,
We're glad to hear that your order was delivered promptly, and that we were competitive with our pricing.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Great service easy to purchase online…
Great service easy to purchase online and click and collect to pick up Thankyou
25 November 2024
Reply from Alliance Hardware
Hi Vicki,
Thank you very much for your great feedback, it is much appreciated.
We're glad to hear the ordering process was easy and straightforward.
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Great customer service
Great customer service, as always and a good sale price on Stihl batteries. Bothered to answer online query, quickly and bent over backwards to give a great deal
21 November 2024
Reply from Alliance Hardware
Hi Martyn, thank you very much for your support and for taking the time to leave us such an awesome review.
We really appreciate it.
Thank you,
The Team @ Alliance Hardware
Good Service
Quick online click and collect service. Seamless pick up. Friendly helpful staff.
14 November 2024
Reply from Alliance Hardware
Hi Amelia,
Thank you very much for taking the time to leave us a review. We're glad to hear that the online ordering process was quick and efficient.
Thank you for your support and we hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Lovely company to deal with
Lovely company to deal with. Old fashioned service. Great price point. No fuss or hype… a real pleasure - thank you!.
6 November 2024
Reply from Alliance Hardware
Hi Stephen,
Thank you very much for your great review. We really appreciate the support, and are glad to hear we were able to assist you and provide you with good service.
We hope to be able to deal with you again in the future.
Thank you,
The Team @ Alliance Hardware
Best Price - Best Service
I was looking for a specific tool and found Alliance Hardware had the cheapest price, by a fair margin too. I have to be honest and say I was a bit sceptical at first but reading other customers reviews put my mind at ease. I emailed shop with a few queries prior to purchase and received replies same day, answering all my concerns. I purchased tool online on Saturday and received it today (Tuesday). From Melbourne to Sydney I may add. I would like to thank Paul and the team for a fantastic service all round. Now I know why their reviews are so high. I will definitely be using AH again for all my power tool needs. Thanks very much guys - Tip Top
26 November 2024
Unprompted review
Reply from Alliance Hardware
Hi PG,
Thank you very much for leaving us such a great review, we truly appreciate the time taken.
We pride ourselves on our service so it's great to hear that we met the level of expectation that we set out for ourselves.
We look forward to dealing with you again in the future.
Thank you,
The Team @ Alliance Hardware
Click & Collect Success
Purchased the hedger overnight online. Paid & collected at 7am the following morning. The whole collection process took 4 minutes.
5 November 2024
Reply from Alliance Hardware
Hi Mark,
Thanks for taking the time to leave us a review, we really appreciate it.
We're glad to hear that the turnaround time on your order was quick and successful and we hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Blower
Order a blower on line and received it in southeast within three days. Excellent service
13 September 2024
Reply from Alliance Hardware
Hi Kym,
We appreciate you taking the time to leave us such a great review.
We're glad to hear your order was delivered promptly and we hope you enjoy using your new blower!
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Kevin,
Thanks for taking the time to leave us such a great review, we really appreciate it.
We're glad to hear you were pleased with our service and pricing.
We hope to deal with you again.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi John,
Thank you for your review, we truly appreciate it.
We're glad to hear your item arrived quickly and was correct.
We look forward to dealing with you in the future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Thanks for taking the time to provide feed back and look forward to helping in the future again.
Parcel arrived on time and was in good…
Parcel arrived on time and was in good condition. Communication was great. Happy with my product.
Thank you
11 August 2024
Reply from Alliance Hardware
Hi Michelle,
Thank you very much for taking the time for leave us such a great review!
We're glad to hear your order was received on time and that you're happy with it too.
We hope to deal with you again the near future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Lauren,
We're glad to hear our staff were able to assist you with the warranty issue you encountered, and we hope this doesn't deter you from dealing with us in the future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Mel,
Thank you for taking the time to leave us such a great review, it is truly appreciated.
We're glad to hear you were pleased with the order process and with the quality of your item.
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Dean,
Thanks for your review!
We're please to hear that your order was delivered accurately and quickly, and we hope that we'll be able to deal with you again in the future.
Thank you,
The Team @ Alliance Hardware
Great service
Prompt, very helpful, competitively priced. Old fashioned service by people who really care about their customers.
2 July 2024
Reply from Alliance Hardware
Hi Fred,
Thank you for taking the time to leave us such a great review!
We pride ourselves on providing a high level of customer service, as we believe this is what will set us apart from our competition.
We're glad we are able to offer you this and even more glad to know that we were competitively priced.
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Quick and reliable service
13 June 2024
Reply from Alliance Hardware
Hi Richard,
Thank you for your kind words! We're glad to hear that you found our service quick and reliable.
We look forward to serving you again soon.
Thank you,
The Team @ Alliance Hardware
Great Company to deal with
Great Company to deal with, very good products, Customer service, communication and postage. Would recommend.
21 June 2024
Reply from Alliance Hardware
Hi Robert,
Thank you very much for leaving us such a great review. We're glad to hear we were able to assist you and we appreciate the recommendation, it means a lot.
We look forward to dealing with you next time.
Thank you,
The Team @ Alliance Hardware
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