I searched the web for the best price for a StihlHSA60 trimmer with battery and charger and alliance came up trumps, so I ordered it on pm of 18/05/26 and it turned up at my house on pm[1330 hrs] on... See more
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Operations Manager Paul Ouwerkerk was extremely helpful in assisting me over the phone.I was enquiring as to "possible" purchase of Stihl MSA 220 C-B Battery Chainsaw along with the AP 300 S battery w... See more
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Beautifully set up shop Outstanding customer service from the reception to the technical experts on the floor Love they they are a Stihl dealer as well
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I ordered the slugger cold saw blades after my nearest stockist only had lower quality blades that were dearer than Feins list price. I was googling the blades and saw Alliance Hardware, they had t... See more
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Company details
Written by the company
We're an independent hardware and industrial supplies business with a customer-oriented focus. Not only do we stock the best tools at the lowest prices, we also offer solutions to our customers. As well as tools, we are a distributor for the Bahco & Lenox bandsaw blades. Two of the best quality bandsaw brands available on the market. Our aim is to reduce our customers' cost per cut, by increasing their cutting efficiency and reducing downtime. We're open from early until late, to make sure we're always available when our customers need us. Give us a call today and see how we can assist you.
Contact info
39-51 Chapman Street, 3130, Blackburn North, Australia
- alliancehardware.com.au
4.7
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very happy customer!!
Easy to navigate website and easy to pay with PayPal. All products were excellent quality and priced fairly well. Very happy with box that product was delivered in as it provided protection to the heavy item.
5 February 2024
Reply from Alliance Hardware
Hi Gabriella,
Thank you very much for your positive feedback. We're glad to hear that your shopping experience with us was smooth sailing, and we're glad you were happy with how we packaged your order.
We look forward to dealing with you in the future.
Thank you,
The Team @ Alliance Hardware
Good people to talk to very helpful
Good people to talk to very helpful , and super quick delivery
24 January 2024
Reply from Alliance Hardware
Hi Wayne,
Thank you for leaving us such a great review.
We're glad to hear that our staff were able to assist you and that your order was delivered quickly.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Very helpful staff
31 January 2024
Reply from Alliance Hardware
Hi Gale,
Thank you very much for your helpful feedback, it is much appreciated.
The Team @ Alliance Hardware
Had a small problem with a tool I…
Had a small problem with a tool I bought from these guys, was damaged in transit, but Paul took care of it promptly and professionally with options on how to resolve this including picking up the product, repairing it and returning it. I found these guys very professional and Paul. Thanks for all your help mate cheers
23 January 2024
Reply from Alliance Hardware
Hi Caine,
Thank you very much for your feedback, and we appreciate your patience and understanding with what can typically be a very frustrating experience with deliveries.
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Richard,
Thank you for your review, it is much appreciated.
We're glad that we were able to assist you in your return, and hope to deal with you again in the future.
The Team @ Alliance Hardware
Lack of order confirmation.
After making my own line order there was a lack of confirmation of the order and also how soon I could expect delivery and how it would be sent.
23 January 2024
Reply from Alliance Hardware
Hi Garry,
We're sorry to hear that you never received any communication regarding your order.
Typically, order updates and courier information are sent out automatically as orders progress and when they are booked in with the courier.
We hope that this hiccup doesn't deter you from dealing with us in the future.
Thank you,
The Team @ Alliance Hardware
Delivery StarTrack not sent together as…
Delivery StarTrack not sent together as ordered
Then I had to pick the items up 2 suburbs away because old mate didn’t want to get out of the van he dumps his run at the post office for oversized goods 2 days same deal on cctv then sends a message sorry we missed you ? 🤣 no attempt at all, refund delivery.
This problem of delivery is not Alliance Hardwares fault it’s at the Brisbane end of StarTrack, accountability for their poor performance. The goods I received are in good condition not damaged in anyway. Just a lazy drivers.
23 January 2024
Reply from Alliance Hardware
Hi Ian,
We're disappointed to hear that you had such issues with the delivery of your order.
Typically StarTrack has been a very reliable delivery agent so this sort of issue is not something we've encountered before.
We will be bringing this up with StarTrack and will be looking into whether we can refund your delivery charge as a show of good faith.
We hope this doesn't deter you from dealing with us in the future.
Thank you,
The Team @ Alliance Hardware
Update 08/02/2024
Hi Ian,
We're now processing a refund for the delivery charge on your order.
We hope this helps to mitigate the frustration you experienced during the supposed attempted delivery.
Thank you,
The Team @ Alliance Hardware
Service was quick once you returned…
Service was quick once you returned from holidays.
22 January 2024
Reply from Alliance Hardware
Hi Diane,
Thank you for leaving us such a great review, we really appreciate you taking the time.
We thank you again for your patience while we were closed over the Christmas break.
We look forward to dealing with you in the near future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Morgan,
Thank you very much for your feedback, it means a lot.
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Prompt service with very quick delivery…
Prompt service with very quick delivery and parcel was well packed for protection.
11 December 2023
Reply from Alliance Hardware
Hi Jackie,
Thank you for your feedback.
We're glad to hear your order was supplied quickly and well-packed.
We hope to deal with you in the near future.
Thank you,
The Team @ Alliance Hardware
No tracking number 😕
11 December 2023
Reply from Alliance Hardware
Hi Thomas,
I'm sorry to hear you never received a tracking number for your delivery.
We have had a few instances where the email goes directly to the spam or junk mail folder.
I can see from the tracking that this was delivered on the 18th, however please do let us know if this is incorrect.
I hope it has been received and all is well with your order.
Thank you, and I hope this doesn't put you off dealing with us in the future.
The Team @ Alliance Hardware
Awesome service
27 November 2023
Reply from Alliance Hardware
Hi Robert,
Thank you for leaving us such great feedback!
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Excellent Service.
Prompt handling of order, kept me advised of progress, and reasonable price for item.
23 November 2023
Reply from Alliance Hardware
Hi Keith,
Thank you for your feedback! We're pleased to hear our team processed and fulfilled your order efficiently and were attentive with communication.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Extremely helpful and prompt processing…
Extremely helpful and prompt processing and delivery. Impressed.
27 November 2023
Reply from Alliance Hardware
Hi Janet,
Thank you for your awesome review, we really appreciate it.
We're glad to hear we were able to assist you with your order.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Stihl HSA26 trimmer
Great company to deal with. The item I ordered was despatched by them and received by me very quickly
27 November 2023
Reply from Alliance Hardware
Hi there,
Thank you very much for your awesome feedback, we really do appreciate it.
We're glad to hear your order was delivered quickly and successfully.
Thank you,
The Team @ Alliance Hardware
Quality customer service
Paul and his team were outstanding. Very accommodating, listened to my needs and wants and they made things happen. Highly recommend Paul and his team at Alliance Hardware for all your power tool needs
21 November 2023
Reply from Alliance Hardware
Hi Simon,
Thank you for such a glowing review.
We'll be sure to pass on your comments to our staff, and we hope to be able to assist you next time.
Thank you,
The Team @ Alliance Hardware
Was posted quickly
17 October 2023
Reply from Alliance Hardware
Hi Neal,
Thank you very much for your feedback, it is greatly appreciate.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Easy to buy online and fast delivery
Easy to buy online and fast delivery. Only problem is I ordered click and collect (to avoid my husband seeing his birthday present) but they posted it out and he unfortunately was the one to receive it so it was a bit of a ruined surprise!
9 November 2023
Reply from Alliance Hardware
Hi Katy,
We sincerely apologise that we ruined what would've been a great surprise for your husband.
We will have someone contact you this morning to see if we can make up for it.
Hopefully this doesn't put you off dealing with us in the future.
Thank you,
The Team @ Alliance Hardware
fast delivery and excellent product
9 November 2023
Reply from Alliance Hardware
Hi Monique,
Thank you for taking the time to leave us a review, we really appreciate it.
We look forward to dealing with you again soon.
Thank you,
The Team @ Alliance Hardware
It was an absolute pleasure ordering…
It was an absolute pleasure ordering from Alliance Hardware. Very easy to navigate the webpage & order. The communication was second to none, they kept me informed the whole way through the process and they delivered on time. I will use this shop again. Thank you for making so effortless.
9 November 2023
Reply from Alliance Hardware
Hi Mary,
Thank you very much for taking the time to leave us such a great review, it means a lot.
We look forward to assisting you next time.
Thank you,
The Team @ Alliance Hardware
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