Alliance Virtual Offices Reviews 1,746

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their attentiveness, warmth, and willingness to provide solutions, often highlighting their knowledge and professionalism. Many people appreciate the exceptional customer service, noting quick responses and a smooth process, making interactions pleasant and efficient. The service is often described as excellent, with consumers finding the team well-organized and supportive, which helps in presenting their brand confidently. However, some people were dissatisfied with the service, experiencing issues with mail handling, including missing items and lack of transparency, which led to financial costs. There were also instances where the location was misrepresented for specific needs like Google Business Profile verification, and some noted problems with contracted local companies not being present to receive packages. Additionally, some customers found inconsistencies in billing and communication regarding address validity, leading to concerns about the reliability of the service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, guidance, and... See more

Service

Customers had ambiguous experiences with service, with some expressing significant dissatisfaction. Many... See more

Customer service

Clients share positive opinions on customer service, with many praising the patience, guidance, and... See more

Location

Consumers find location to be ambiguous, with some reporting issues where promised virtual office locations... See more

Response time

Reviewers mention positive feedback about response time, with many praising the quick responses and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

*I Absolutely Love My 'Alliance Virtual Offices' Family! They are attentive, warm, 'They Know Me/My Business and Needs', and work to provide Solutions for Me whenever there are challenges that arise... See more

Company replied

Rated 5 out of 5 stars

I dealt with Yasseri as I needed to add addl people on our business acct that could pick up mail besides myself and I was very happy with the efficiency and speed in which I was able to get this done.... See more

Company replied

Rated 5 out of 5 stars

I have tried to use other virtual office sites in the past, but Alliance has been the best thus far. Plenty of location options, affordable pricing and great customer service. My representative A... See more

Company replied

Rated 5 out of 5 stars

Amazing Service Quick Responses! While trying to set up training in Kona, HI for our new hires, our first 2 plans fell through for unforeseen circumstances that were out of our control. Friday afte... See more

Company replied


Company details

  1. Virtual office rental

About Alliance Virtual Offices

Written by the company

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide


For over 15 years, Alliance Virtual Offices has helped professionals and entrepreneurs work smarter, safer, and more efficiently with flexible office solutions built for modern business. Whether you need a business address, on-demand office space, phone services, or receptionist support, we’re here to help you grow—without the overhead.


Find a Virtual Office Location

From real office space to professional call handling, Alliance offers more than just a PO Box. With locations in top U.S. cities and a 90%+ positive rating on Trustpilot, we’re proud to support ambitious professionals across industries—from law and real estate to consulting, accounting, and beyond.

Whether you’re growing a remote team or protecting your home address, we provide secure, professional solutions that scale with your business. Explore our services, find a location near you, or contact our friendly team to get started today.


Explore Our Services
Learn About Virtual Offices
Get a Live Receptionist
Contact Our Team

Alliance Virtual Offices - Your Ultimate Flex Office

Written by the company

Work Flexibly. Save money. Grow your business, fast.
We help modern businesses scale faster with our flexible workspace options, easy and seamless setup process, 5-star service and convenient worldwide locations. We want to enable our clients to build credible, stable and marketable businesses with a low risk profile.

Contact info

Promotion box for Alliance Virtual Offices

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
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No history of asking for reviews

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4.0

All reviews

(1,746)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kath Neri and Axel Perez were very…

Kath Neri and Axel Perez were very professional and helped me with my questions and issues. Thank you Alliance for being a good partner!

5 February 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your kind words! We are delighted to hear that Kath Neri and Axel Perez provided you with professional assistance and addressed your questions and concerns effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

I like what I got

I like what I got, good office address and a front desk

1 February 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your feedback! If you have any further comments or suggestions, please feel free to share. We are here to help!

Rated 5 out of 5 stars

Pablo Zertuche was very enthusiastic

Pablo Zertuche was very enthusiastic, quick and helpful! Thanks so much to Pablo!

26 January 2024
Unprompted review
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Reply from Alliance Virtual Offices

We greatly appreciate your positive feedback! We'll make sure to pass on your thanks to Pablo. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Rated 5 out of 5 stars

Good Option for Virtual Office

Easy onboarding, professional office location. Thank you Cassandra!

31 January 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you for sharing your positive experience! Cassandra will be delighted to hear your kind words. We look forward to continuing to meet and exceed your expectations.

Rated 5 out of 5 stars

Alliance Virtual Offices have great…

Alliance Virtual Offices have great virtual office locations and personnel on site are very professional and courteous!

26 January 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

We greatly appreciate your positive review! We aim to provide excellent service, and your feedback is truly encouraging. If you ever need further assistance, feel free to reach out. Thanks for choosing Alliance Virtual Offices!

Rated 5 out of 5 stars

Cassandra did a great job reminding me…

Cassandra did a great job reminding me to finish the process as well as the onboarding in general was phenomenal and really happy to have made this decision with the business.

24 January 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thanks for sharing your positive experience, especially with Cassandra! We're thrilled you're happy with our services. Your satisfaction is our top priority, and we look forward to consistently exceeding your expectations. Thank you for choosing Alliance Virtual Offices!

Rated 5 out of 5 stars

Mr. Luis Ortega

Mr. Luis Ortega was amazing.. it did not matter how many times I called him for information he was always available and willing to answer every question without hesitation. He displayed an enormous amount of patience. Thank you Luis.

18 January 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you so much for taking the time to share your positive experience with Luis Ortega. We will be sure to pass on your kind words to Luis, and we appreciate your feedback. If you ever have more questions or need assistance in the future, feel free to reach out. We are here to help!

Rated 5 out of 5 stars

Durim Sherifi is the Man!

Durim Sherifi was amazing. Customer Service was on point… I would give him more that 5 stars if that was an option. He was super informative and put in the extra effort to go the extra mile. I had made an error with the name of my business and he called me right away and fixed it within minutes! Also, this company exceeded my expectations. When I saw the extra emails on how to set up a successful business and more. I was super excited! The walk through on how to register your business, get a bank account etc. was a life saver! They’re even reporting my virtual office payment to the credit bureau so my business is building credit as I type this review! Thank You!!!

15 January 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Dane, We appreciate your kind words and are excited to hear that our additional resources and support materials exceeded your expectations. It is great to know that the information on setting up a successful business, the walkthroughs for business registration and bank account setup, and the added benefit of reporting virtual office payments to the credit bureau have been valuable to you.

Durim will be your point of contact, and we are excited to continue learning more about your business so that we can make sure you obtain your desired outcome from our services. Your success is our priority!

Rated 5 out of 5 stars

Alex Perez Is The Goat

Alex Perez Is The Goat. Very Professional And Excellent At Customer Service. My Time With Alliance Virtual Office Has Been Exactly What My Business Needed To Grow To The Next Level. I’m Definitely Referring My Clients To Their Services.

19 January 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you so much for your kind words. We are delighted to hear about your positive experience with Alliance Virtual Office, and specifically with Alex Perez. We will make sure to pass along your congratulations to him. We truly appreciate your referral and the opportunity to serve both you and your clients. Should you or your clients have any further needs or inquiries, please do not hesitate to reach out.

Rated 5 out of 5 stars

Worked with Cassandra Garcia

Worked with Cassandra Garcia, she was friendly, knowledgeable, and efficient.
Loved my experience

17 January 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you so much for sharing your positive experience working with Cassandra Garcia! Our team strives to deliver exceptional customer experiences, and it's always rewarding to know when we've succeeded. If you ever have more questions or need assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Rafael was GREAT!!

I worked with Rafael, and it was an absolute pleasure. Rafael was able to assist me with no hesitation. I truly enjoyed this customer service experience.

16 January 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you so much for taking the time to share your positive experience with Rafael! If you have any more questions or need assistance, feel free to reach out. Thank you for choosing Alliance Virtual Offices!

Rated 5 out of 5 stars

Responded promptly and helped fix the…

Responded promptly and helped fix the issue

15 January 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for taking the time to share your feedback! We are happy to hear that our team responded promptly and was able to assist in resolving the issue you faced.

Rated 5 out of 5 stars

Great help answer all my questions.

10 January 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for your positive feedback! If you ever have more inquiries or need further assistance, feel free to reach out. Your satisfaction is our priority!

Rated 5 out of 5 stars

Just started with Alliance

Just started with Alliance, they were so helpful and efficient! Cassandra helped me with the process and was very friendly and helpful, thank you.

Very excited to start using the services, such a great way to build business reputation and hold workshops. So happy I found this.

3 January 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Berni, Thank you for the time to give us your feedback. That's fantastic to hear! Cassandra's helpfulness and friendliness seem to have made quite an impression. Wishing you all the best as you embark on this new journey! If you ever need further assistance or guidance along the way, don't hesitate to reach out.

Rated 5 out of 5 stars

Denise Martinez was amazing

Denise Martinez was amazing. She took care of my every need.

3 January 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Marquis, We are happy to hear that Denise Martinez delivered exceptional service and took care of all your needs. If there is anything else you require or if future needs arise, feel free to reach out, especially to Denise. We're here to assist you every step of the way!

Rated 5 out of 5 stars

Professional Service from Cassandra Garcia and Alliance Virtual Offices

Our experience with Alliance Virtual Offices has been wonderful so far, setup of our new account was extremely fast and Cassandra Garcia was a huge help. She answered all my questions promptly and I really appreciate her great customer service. The process could not have been any easier. Thanks Cassandra and Alliance!

3 January 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Staci, It is wonderful to know that Cassandra's exceptional customer service made a positive difference for you. Thank you for choosing us - we are here to make things easy and convenient for you. If you have any further questions or need assistance, do not hesitate to reach out.

Rated 5 out of 5 stars

Overall Satisfaction

Mariana Garza is a great Representative, There are a couple things We do not prefer about Alliance Virtual Offices, but overall We are satisfied with Their Services. ~SOLFUL NETWORK

2 January 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for taking the time to share your thoughts about your experience with Mariana Garza. If there are specific areas you'd like us to address or suggestions you have for improvement, we'd love to hear more about them. Your input guides us in refining our processes. We hope to hear from you soon!

Rated 5 out of 5 stars

Exceptional Service from Abel Garza at Alliance Virtual Office

Having entrusted my business to Abel Garza at Alliance Virtual Office, I am extremely happy. I was impressed right from the start with the swift setup and efficient performance.

It wasn't simply that he met my expectations; Abel burst through them to over the top. It was as if he were painting a portrait or manuscript on the details tailored just for me.
It was proactive and personal, making me feel valued and well looked after. Customer satisfaction is his area of expertise and it shone through the whole process-making the task sheer bliss.

For their wonderful top-tier service, and attention to detail, I recommend Abel and Alliance Virtual Office. Abel is your best representation in their team as well is his superlative service. I am an extremely satisfied customer because of him.

27 December 2023
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you immensely for your feedback! We are happy hear about your exceptional experience with Abel Garza.

Rest assured, your satisfaction remains our top priority, and we are committed to maintaining this level of service excellence.

Thank you once again for choosing Alliance Virtual Office.

Rated 1 out of 5 stars

PREDATORY FINANCIAL PRACTICES

This business uses predatory practices! They will auto renew the services without your authorization! Buyer beware! I will definitely let my people know not to use this service!!!! I only gave one star because I was forced to just like forcing me to auto renew without my authorization!

26 December 2023
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

We are sorry to hear about your experience. It seems there might have been some miscommunication regarding our account termination process. Our aim is not to engage in predatory practices; rather, we have a policy requiring a 30-day notice for account termination to ensure a smooth transition. We understand how this might have caused inconvenience, and would like to assist you in resolving this matter. A client success supervisor will touch base shortly to assist. Thank you for giving us your feedback.

Rated 5 out of 5 stars

Review

Very patient

21 December 2023
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for sharing your feedback! If there's anything else you need, don't hesitate to reach out.

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