Allianz Travel  Reviews 

The worst insurance I've ever seen. Despite the theft of my suitcase abroad and everything I had been stolen, as well as my medicines, they refused to pay me an emergency return ticket because I had no more medicines to take abroad and my trip was delayed by 5 hours, they said it was not their problem and they asked me to go claim from the transport company. I Will never use them again and they deserve -5 as rate review.

The worst travel insurance experience ever. I had a medical emergency in a forging country that required intervention. The relationship with the insurance company was horrendous and they do everything possible to delay paying my claim
They are asking one clarification question at a time form my GP and I end up having to pay the GP a small fortune in order to answer questions from Allianz.

Shocking experience. Sub-par care when abroad, ignored emails, none payment to the hospital that treated me after providing a guarantee of payment resulting in legal action being threatened against me. Avoid like the plague

Incomparable incompetence.
Where do I begin? I had to pay $25,000 for a broken leg requiring surgery and months later I’m still waiting for the refund.
Time and time again they said ‘we have all the necessary information’ and time and time again more was asked for right up until 5 months after the process had started.
I’m guessing they have a policy to delay as long as possible so they keep their cash earning interest and also hoping the client will give up! I had to liase with the hospital and do their job for them as they kept saying ‘we can’t get through to the hospital’ yet I would phone and get through straight away.
My local broker has stopped recommending people to Allianz as they had so many complaints about long drawn out sagas.
Appalling and shameful behaviour to clients who have paid for a service and clearly are going through a very stressful event.
Shame on them

I filed a claim after American Airlines cancelled my flight due to mechanical problems with the tires. Therefore, I missed my connection and had to rent a car to get home. Allianz requested more information. American Airlines took weeks to respond and Allianz closed my claim. Once the documents were received and submitted to Allianz, my claim was reopened, but only to be denied because it doesn’t cover “maintenance”! I called and said it wasn’t maintenance, it was maintenance issues-the tire was broken! They said I had to write a letter to appeals with more documents. What, now I have to get AA to write another letter for a couple hundred bucks? Allianz has no intention of paying out the claim and never did. They do NOT support their customers. PLEASE-DO NOT PURCHASE!

Got travel insurance through Tesco, didn't realise it was with Allianz and hadn't seen these reviews.

Imagine my dismay when I did after we were unable to go on holiday due to illness.

However, although they ask for a lot of paperwork, the claim was processed in reasonable time and customer service were easy to reach. Had to prompt them once via email but recieved a call pretty much immediately after it was sent resolving things.

Thought worth posting this to let people know reading these reviews that there are some satisfactory resolutions, and these people maybe don't bother leaving reviews!

Good luck.

Terrible company try anything they can to wriggle out of claims - so many “mistakes” that they accidentally made that would have otherwise meant you received less compensation

I was unwell on my last trip and had to consider what to do. Get the next train home or call an ambulance. I considered the possibilities of ending up with very expensive doctor and hospital bills against a company that may not pay claims. To date they have a 92% BAD rating. was able to make that choice as I was still able to walk. Back in he UK I called the paramedics who called and ambulance and after 13 hours in A&E and 13 tests later I got out. How much would that have cost in France? If you want medical component this company is not for you. £10 cover for 2 weeks (sold with a Eurostar trip) is too good to be true. Check Trustpilot first, then find a company that doesn't have a 100 page plus contract with a 100 reasons not to pay. I made the right choice of paying an extra £136 fee on my ticket or 1000s of euros in bills.

Allianz should be banned from offering travel insurance in my opinion.
I was told the insurance only covers taxi fares if after 9 pm!!!! REALLY!!!?
I only claimed for 5 euros each for lunch due to 3 hour delay got nothing! they send you to a foreign desk center then 3 months later the desk says oh we dont do other country... then finally get 20 euros from this foreign desk after kramer vs kramer battle! 100 days of being gaslighted humiliated on proofs that were proven etc.. my advice ANY insurer will be better! or keep you money and take a chance IMO. SCAMDOGS!!!

Horrendous company with unprofessional, unhelpful staff. Had mole removed so awaiting histology - phoned to let them know only to be told ALL medical cover has been removed for myself - not my baggage nor husbands insurance. Purchased as part of a package holiday unfortunately they have obviously changed to this incompetent company rather than Ariva who use to be fantastic. Unsure how they can use them when you have to have insurance to book holiday?

I never took a trip, cancelled trip 1 Month before travel, allianz refused to refund premium

I bought an insurance with Allianz for a trip from Paris CDG to Pau in the south of France last month. The policy covered travel delay. I took a domestic AF flight that supposed to get me at destination in 1H10 min. After collision in the middle of the flight we needed to return to Paris. Finally another plane with another flight number took off and we arrived at Pau at 810pm. Allianz sent me an e mail saying this is not covered, so why the sent me the original e mail with the coverage. They are lying and they are not professionals at all. They should recognized the second boarding pass and they should reimbursed me. DO NOT BUY ANYTHING WITH THEM.

I have Allianz Travel Insurance via my bank account. Their service is APPALLING. Their requests are unclear, and they are evasive, unhelpful and difficult. I have spent HOURS or my life trying to sort out a relatively simple claim via phone and email. Every time I think I have it sorted, they ask for SOMETHING ELSE! I will be cancelling my premium account henceforth.

Travel insurance via Natwest. Annoyed that NatWest use this company. Our flight was cancelled the day before we were due to fly with no alternative offered.
We claimed £369 for loss of our hotel due to flight cancellation( French traffic control went on strike).
Allianz stated we were not covered even though cancellation of flight should be the most basic of inclusions in a policy.
Don’t use Allianz for travel!!!!

Truly shocking customer service - cancelled my policy before I travelled as was so unnerved by the experience I had in asking a simple question of them about my policy. God knows what it's like trying to get an answer out of them from abroad in an emergency

My travel insurance claim was denied because I had cancer. I clearly explained to customer service that my doctor confirmed my chemotherapy schedule after I purchased the policy, which is why I had to cancel my trip. I'm done with Allianz Travel.

I have had my travel insurance cancelled because I am waiting for an injection into my toe. My husband who has recently had sepsis and has been extremely ill was covered. How does this make any sense? I went to Stay sure, excellent service, would not use Allianz again.

Don't waste your time and money with them. They will not help you, they will help them! I'm very disappointed in natwest choice to have them as insurance company. My claim was rejected due to flight delay is not covered by insurance. What??? That's mainly the point of insurance! I'm not gonna get in details, but like most of previous reviews I would highly not recommend Allianz to anyone.

Horrible experience with Allianz.
Be careful of the fine print with a new job reason as it has to be “permanent.” But what job is ever permanent. They will use the wording to deny your claim.
Customer service is rude and unprofessional.
Will never use again.

I wish I had seen these reviews before travelling. One star is too much for these insurers. This insurance is bundled with a Nat West Black account. Not only do you need to have a high income to get the account but the fee for the package is also high. It turned out to be no good in our situation. Our Son aged 10 became quite ill with gastro-enteritis in a remote part of Botswana on Christmas day. We were due to travel further north on a packaged safari to an even more remote area with no medical facilities. We were unable to contact Allianz and had to make a quick decision to move back to Johannesburg first thing next morning in case he deteriorated. This meant cancelling the safari element of our holiday. Allianz expected us to find a doctor and get a certificate in the middle of the bush on Christmas night in a remote part of Botswana! Apparently a UK doctor agreeing with all our actions and diagnosis on our return is not good enough and a convenient loophole not to pay out. This policy is not fit for purpose and I agree with others that they seem to make every effort not to pay. Ours was the one situation when insurance was absolutely needed. We have travelled several times a year to amazing places and never made a claim. The one time you need it Allianz failed us!