Dear all inclusive outlet Leadership
Dear all inclusive outlet Leadership Team,
I am writing to share my deep disappointment with your customer service, which ultimately led me to stop booking my travel through your company.
I was previously a loyal advocate for Vacation Express and booked all of my trips with you. However, ahead of a past trip, my girlfriend and I broke up. When I contacted customer service, Vacation Express refused to allow me to change the name of my guest on the booking. As a result, I lost over $2,000.
Since that incident, I have taken my business elsewhere. I am currently preparing to book my next two trips and am actively choosing to use other travel agents. I would rather pay more to book through other companies than experience your customer service again.
I wanted to share this feedback directly with leadership, and I intend to leave a negative review online to reflect this experience again and every time someone ask about your company I’ll tell them how terrible you treat customers.
Sincerely,
Cory Wade







