Met Yasmin in June and paid deposit…
Met Yasmin in June and paid deposit (half). Told it would be September (fine), about a week before drops a text to say we’re now VAT registered trust you’re ok to pay this - I said I didn’t have that money and to just do my bedroom which was deposit monies. Said she would absorb cost but not a good start, nothing on invoice said plus VAT in fact VAT didn’t get a mention anywhere, I was paying materials on top. I had expected Yasmin but a guy turns up - he was very pleasant with this misunderstanding, understanding the ethos of Yasmin’s company being women supporting women. He did a good job of my hall. There seemed to be an issue reported back when I had to do a school run and asked him if he was ok to leave house just during that 25 min period, he didn’t seem to have an issue. I paid a premium price and things weren’t finished and attention to detail was missed. The amount I paid for materials was premium too. Fortunately I held back some money for the snagging issues to be sorted which is not happening (after 3rd time she cancelled arrangement). She made accusations to me of staff not feeling comfortable working in my home and clearly likes blaming the customer. She agreed when I said Im going to use money to get someone else in to finish work as I was no longer comfortable myself using her organisation.
Reply from Allpointspainters
Thank you for sharing your feedback. As a business owner, I strive to ensure that excellent customer service and clear communication remain at the heart of what we do, as I believe these are essential to running a successful business. Equally, I place great importance on the wellbeing of my team, and in this instance, while working within your home, I was uncomfortable with the situation and the conversations directed toward my staff. Please be assured that I will carefully consider your comments and implement improvements where appropriate.
