All Things Tennis Reviews 

1,485
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection and competitive pricing, often finding the best deals available. The service is frequently highlighted as outstanding, with many appreciating the helpful and efficient staff. People are particularly impressed with the speedy delivery, often receiving their orders the next day, even for strung rackets. However, some customers also noted issues with their orders, including receiving incorrect items or experiencing significant delays and even missing products. These reviewers expressed frustration with unfulfilled orders and difficulties in resolving delivery problems, sometimes leading to a lack of response from the company.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the wide selection of equipment, competitive... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers expressing satisfaction... See more

Price

Customers had positive experiences with price, consistently finding items at competitive or market-leading... See more

Service

People report positive experiences with service, often highlighting the staff's professionalism, knowledge,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast service and in time. No complaints. 4/5 stars as i have asked for different color strings to that delivered (and have different feel as well). Good service and broad selection. Would recommend ov... See more

Company replied

Rated 5 out of 5 stars

My son has joined his University Padel Team and needed a padel racket. After researching rackets and sites we landed on "All Things Tennis" and found a racket he had on his list. The process of orderi... See more

Rated 5 out of 5 stars

Ordered a head radical pro 2023 version. It was the best price around and available in grip size I wanted. Easy to navigate website and very fast delivery. I spoke with lady on the phone who was super... See more

Company replied

Rated 5 out of 5 stars

Great selection, with relevant information, on the website. Bought a good quality padel racquet on a very good offer. Also just received my new HEAD padel shoes. Fab products, speedy delivery too.


Company details

  1. #13 of 16 best companies in Tennis shop

Written by the company

The UK's leading online tennis shop, we are proud to be an independent business run by tennis experts. Enjoy free next working day delivery and string upgrade offers! All enquiries contact: help@allthingstennis.co.uk number - 0330 133 1378 We have stores in Windsor and London if you'd like to visit us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,485)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed an order

Placed an order, they took my money, not received an email confirming my order. Cannot phone them as the number no longer seems valid, emails not responded to. Tried phoning a store, no response. Is this company a con??

16 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi Mark,

We sent an order confirmation to the email address provided when you placed your order, and I’ve just resent this for you now as well.

DPD have also emailed your tracking information for the delivery of your strung racket. Your tracking number is: 15976705936931.

Please note that rackets with string upgrades take an additional 2–3 working days to dispatch, as each racket needs to be professionally strung before being sent out.

If you have any further questions, please let us know.

Thanks,

Ross

Rated 1 out of 5 stars

Wrong items delivered

Ordered some dampeners and they delivered the wrongs. I am incredibly annoyed because I didn’t order these ones, don’t like the design and will not be using them. This is the first and last time I will be ordering from this company

17 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi there,

Sorry for the mix-up with the dampener. It appears the wrong one was picked and sent out by mistake.

To resolve this, we have refunded the dampener from your order, and you are welcome to keep the incorrect one that was sent.

Our apologies again for the error, and thank you for your understanding.

Thanks,

Ross

Rated 1 out of 5 stars

I can’t get through to you

I can’t get through to you. The rackets haven’t arrived. Please can someone get back to me!

18 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi Alice,

I have emailed across the tracking details for your order.

The demo rackets have now been strung up and are currently scheduled for delivery on Tuesday.

If you would like any further information regarding the tracking, we’d be more than happy to give you a call.

Thanks,

Ross

Rated 1 out of 5 stars

Order failed to arrive. No reply to emails

Order failed to arrive. No reply to emails.

16 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi there Paul,

Just checking on your order number. According to DPD's tracking information, the parcel was delivered on the 20th.

My apologies for the delay with your parcel. Please feel free to get in touch with us directly if you need any further information regarding the delivery, as I don't want to post your personal details here.

Thanks,

Ross

Rated 1 out of 5 stars

My racket was expected to arrive 5 days…

My racket was expected to arrive 5 days ago (Friday the 12th of june)
I have been provided no tracking information. And they aren’t replying to my emails but they brag about good trust pilot reviews but they dont seem trustworthy

17 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi Ed,

My apologies for the delay with your parcel.

We have emailed your tracking details across to you this morning. We look forward to getting the racket delivered to you and going some way towards putting this right.

Thank you for your patience and understanding.

Thanks,

Ross

Rated 1 out of 5 stars

Disappointed No delivery, no communication, and no phone response

I am highly disappointed with my experience. I placed an order specifically because the website promised faster delivery, with a scheduled arrival date of Thursday 11/06/2026.The items never arrived. Following the instructions on the confirmation email, I replied to ask for an update, but received no response or explanation. I have also tried calling their phone number multiple times, but nobody answers.I chose this shop for speed, but now I am left with no items and zero customer service. Avoid.

15 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi Ayoub,

I can see that you requested a refund for this order, which has now been processed and should be back with your bank shortly, if it hasn't arrived already.

I apologise that we weren't able to get your order to you as quickly as we normally do.

I wish you all the best, and thank you for considering All Things Tennis.

Kind regards,

Ross

Rated 5 out of 5 stars

Always a great experience buying from…

Always a great experience buying from ATT, the prices are usually the best and I appreciate the detailed reviews they put out on YouTube. Thanks!

6 May 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Many thanks for the great review!

Rated 1 out of 5 stars

The problem with this company is being…

The problem with this company is being able to return items. Basically if you want to spend £12 to try on 1 pair of shoes go for it.

8 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi Tracey,

Unfortunately, we do not offer free returns for items purchased online from us, and we do make this clear on our website before purchase.

We do, however, have physical stores where you can try on our footwear collection. If you'd like to give us another try in the future, this can be a good way to ensure the fit is right and avoid having to return shoes that aren't quite suitable from an online order.

Thanks,

Ross

Rated 5 out of 5 stars

Excelent delivery times

Excelent delivery times, spot on next day!!! Refunds are also processed nice and quick if you make a mistake and order 95" instead of 98" :) .

5 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Many thanks for the great review!

Rated 5 out of 5 stars

I only bought a couple of small items…

I only bought a couple of small items but they were what I wanted they arrived on time and that's all you can ask for really: reasonably priced items that arrive on time. The tennis retail world isn't what it was years ago but I think these guys are ok and I'll be shopping here again.

19 May 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Many thanks for the great review!

Rated 5 out of 5 stars

Broke my padel racket playing on…

Broke my padel racket playing on Wednesday morning so ordered a replacement on Wednesday afternoon and it arrived on Thursday in time for Friday mornings game. Thanks for the quick turnaround

3 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Many thanks for the great review, good luck with your Padel!

Rated 5 out of 5 stars

Perfect

Perfect. I ordered a pair of tennis shoes which were very competitively priced and they arrived within 24 hours. I will certainly be using them again

4 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi there,

Great, I'm glad we could be so speedy with your order!

We hope you enjoy your new purchase, and if there's anything else we can help with in the future, please don't hesitate to get in touch.

Thanks,

Ross

Rated 5 out of 5 stars

Padel & Tennis Racket ordered

Ordered a padel and tennis racket and it came the next day at 4pm. Rackets have no damage and was packaged well. Both have now been used by myself and not had any problems. Purchase was made when big discount was active on their website too.

29 May 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Many thanks, enjoy your Padel rackets!

Rated 5 out of 5 stars

Great service/price

Great service, arrived on time, superb product and efficient delivery service. Can't Go wrong with them, 2nd racket purchased from the website in the last 6 months. I will definitely buy more items in future from this website

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Very promp delivery

We ordered tennis balls for our club, they were delivered really quickly. Service in the physical store is also good , the guys are really knowledgeable and offer a lot of support when choosing a racquet.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

World class service.

As always, a superb experience from start to finish….complete product lines that include hard to find models e.g Wilson Pro models and all at market leading competitive prices and next day delivery.
In a previous order is asked for weights as close as possible on a 3 racket order..what turned up was 3 almost identical with hand written weight notes…….. sublime service.

19 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look