Allurelily Reviews 3

Don’t do it. Don’t do it. The photos they have of their models in dresses are completely illegitimate. The dress I ordered was “polyester” and it was a cheap cheap tulle dress. It fit weird. Didn’t look anything like the picture. Felt cheap. Was poorly made. Of course I immediately requested a return and a full refund and it’s been a bargaining game ever since I requested a return. They offered me 15% just to keep the dress and not return it which is about 25$. After I spent 175$ on what I assumed would be a high quality dress based on the price. I demanded a full refund once again and they once again offered me 15% just to keep it. I’m beyond frustrated, horrible company. Horrible dress. Horrible customer service. Don’t do it. You have been warned.

Allurelily is not trustworthy. I ordered 3 dresses but only 1 arrived. The other 2 never came, and they only admitted months later they were sent to the wrong address after I kept following up. The one dress I received was poor quality, so I requested a return. They tried to pressure me into keeping it, then gave me an untrackable return address in China. I paid shipping out of pocket, the package was lost after arriving in China, and they stopped replying completely. This feels like a scam. Avoid at all costs.

They advertised on their website, and even stated on the receipt, '30-day Satisfaction guarantee with Money Back, with no questions asked'. However, they did not honor their 'satisfaction guarantee' as stated: "If you're not satisfied with our product, we will issue a full refund, no questions asked." Even though we were well within the 30 day window. Also, they asked a lot of questions, with back and forth emails trying to negotiate a compromise, rather than providing an exchange or refund until finally they declined the return saying we were past the 14 days after receipt.