Allurez Reviews 543

would go lower than 1 star if I could.

this company has the worst customer service in the world. Ordered a engagement ring 2 years back, the same stone has fell out it twice now, to which im told it is nothing to do with the craftsmanship... this time the ring was sent back for a free repair on march 14th... it is now the 9th of september and I still havent had the ring back.

I am on the phone multiple times per week to which they wont answer me as if they know its my number. I write emails to be told "we have asked for an update on your order". Paid well into the thousands for this ring and the company are holding it to ransom as they f**ked it up whilst making it.

Would highly recommend that you shop elsewhere as I am not the only person to have an experience like this, my hands are tied though since allurez made the ring badly, local jewellers will not touch it so I need to post it to allurez each time to get fixed.

Save your money, shop somewhere else.

A ring I had purchased from Allurez was being sent back for repair and UPS lost it, at least for a while. Complete frustration with UPS but Allurez took over. Then one day, my ring (or possibly a new one, I’m not sure) appeared. Allurez took care of me, the customer. Thank you Allurez!

I ordered a very expensive diamond, and of course, the biggest worry is always will I be scammed? Good news is, they provide a GIA report with your ring, and you can look it up on the GIA website yourself. Other than that, everything was good.
I have some minor quibbles, but that doesn't really detract from the fact that the place is legit and you should feel safe ordering diamonds from them.

My husband lost his wedding ring and I found a perfect match. The company is very reliable and I had no problems with ordering or receiving his ring. It came just in time for our 44th wedding anniversary.

I recently purchased a necklace from Allurez.com, and I must say, I am thoroughly impressed with my purchase! The necklace arrived in a timely manner and was packaged beautifully. The craftsmanship of the necklace is exquisite - the attention to detail is impeccable. The diamonds are stunning and the overall design is simply breathtaking. Allurez has exceeded my expectations in every way, from their customer service to the quality

The shipping was a bit of a problem from the beginning but I can let it go to some extent considering that the jewelry is fantastic. I ordered earrings for myself and a ring for my cousin and both ended up being without a doubt the most beautiful pieces in our collection.

My husband ordered me a necklace for our anniversary. I absolutely love it. Unfortunately, our new puppy loved it also and broke the chain. We were able to send it back for a free repair. Super impressed!

The jewelry is absolutely gorgeous, i purchased a sapphire ring and a station necklace. Stunners. I wish there had been more communication during then process, however. When a lot of money is on the table, it’s helpful in this day and age to be notified of delivery dates, updates, etc. However, this company is very reputable and i definitely would do business with them again.

I love my new pair of earrings!!! The quality is stunning and the service amazing !! I got it very fast !! I really recommend it . Thank you

Great experience… and friendly customer service

I purchased a ring from Allurez on November 30th as a replacement ring for my current wedding ring - I wanted to switch from yellow gold to white gold. I order the ring without a center stone, as I planned to have my existing 1.18 ct solitaire set into the new ring.

I received the ring and took it to my jeweler, who confirmed the prongs were the correct size for the stone and set the stone into the ring. That occurred in mid-December.

This past weekend, I realized that the diamond was missing ... not just that it had fallen out of the prongs, which would have been the jeweler's fault, but that the entire head had separated from the ring (no prongs left at all). I have been trying to contact Allurez to get a refund for the ring (as my jeweler won't approve the ring to be used as part of my insurance claim due to the poor quality of the ring). I'm not trying to get them to cover the lost of the diamond, which is several thousand dollars ... I just want to return the ring and get my money back, so that I can get a replacement that is approved by my insurance.

After waiting for days for a response, I received one today that is putting the blame on my jeweler and not taking responsibility for the fact that the company is the one that built the ring and attached the head/prongs. They are refusing any refund at all.

Beautiful crafted small diamond huggie set

When I finally got the necklace it was very beautiful I was impressed. But the ordering process could be better and after I ordered I didn’t hear anything anymore of time frame nor a satisfactory confirmation of everything, on those things I usually feel a bit lost, I really felt somewhat unease and a bit anxious not knowing what I would get or when I ever would receive it, and then when the UPS had tried to deliver 3 times I finally heard the order was coming and almost had been shipped back back, without me knowing anything about it till it was about to late, wow . If the whole process from starting to finish could happen more openly and with more confirmations etc would make it much much better. Thank you though for order coming out at the end VERY VERY BEAUTIFUL AND SATISFACTORY!!!!

Gorgeous jewelry with excellent customer service and free expedited shipping.

The engagement ring itself is beautiful and any questions I had via email were answered within a few hours. The price for the ring can’t be beat! I got more then I could’ve hoped for when starting my search thanks to the value they provided.

Do yourself a favor and go look at all the BBB complaints. Mines on there as well. Maybe you'll get lucky and not have issues. Want to take a chance with something so valuable?

Aside from the fact that they said they'd send a message before they shipped the ring, which they didn't and resulted in us going back and forth with UPS redelivery, the ring lost a stone after 2 days of her wearing it. The prong that was supposed to hold the emerald wasn't even closed all the way. After sending the ring back for repair, we called multiple times and messages were ignored. It took over 2 weeks for a "repair" to be done and I only received the ring back after filling a complaint with the BBB. Shotty work and horrible customer service..

UPDATE: After receiving the ring back after a long wait ANOTHER emerald fell out of the setting. We took the ring to a few local and national chain jewelers who all told us the same thing: Allurez's jewler sold us crap! They didn't put enough prongs in the setting to protect the emeralds so we were bound to lose the stones. The band is so thin at the base it looks like the jeweler took a used ring to make the piece. It should never be as thin as it is or only after it's worn for 40 years. Well, after contacting Allurez again...this time they wanted to charge us for the stone and will not refund the piece because it is engraved....which you cant even see because the band is so thin. Im currently looking at going legal but will probably get nowhere with this shiest company. STAY AWAY!

Do yourself a favor and go look at all the BBB complaints. Mines on there as well. Maybe you'll get lucky and not have issues. Want to take a chance with something so valuable?

Aside from the fact that they said they'd send a message before they shipped the ring, which they didn't and resulted in us going back and forth with UPS redelivery, the ring lost a stone after 2 days of her wearing it. The prong that was supposed to hold the emerald wasn't even closed all the way. After sending the ring back for repair, we called multiple times and messages were ignored. It took over 2 weeks for a "repair" to be done and I only received the ring back after filling a complaint with the BBB. Shotty work and horrible customer service.

UPDATE: After receiving the ring back after a long wait ANOTHER emerald fell out of the setting. We took the ring to a few local and national chain jewelers who all told us the same thing: Allurez's jewler sold us crap! They didn't put enough prongs in the setting to protect the emeralds so we were bound to lose the stones. The band is so thin at the base it looks like the jeweler took a used ring to make the piece. It should never be as thin as it is or only after it's worn for 40 years. It looks like its an old piece! Ive put pictures here so you can see how thin it is.

Well, after contacting Allurez again...this time they wanted to charge us for the stone and will not refund the piece because it is engraved...which you cant even see because the band is so thin. STAY AWAY!

Ps... to anyone at Allurez who might read this, my fiance who has no engagement ring now is a medically retired veteran who did tours in Iraq. So not only did you screw up our special occasion but your actions are causing mental anguish to a veteran with PTSD. Go f*** yourselves!

Great service and beautiful jewelry,will always use Allurez

I never received one on my order and I call you guys back and never get a answer
Need to get a more skills.About customers

This is an amazing place to shop it has a nice variety of fine jewelry and offers appraisals of their jewelry. The jewelry is customized and curated for every occasion and many styles. I was impressed especially because of the womens jewelry and bands. I personally made a purchase and I am happy.