Allwoods Reviews 

615
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I placed an order on the 8th of September and received my plants today (1st october) but it was worth the wait. Plants are in decent condition all alive and they were very well packaged. I will defini... See more

Rated 1 out of 5 stars

Disgusted with the service and quality of plants supplied by this company. Ordered mid April, finally arrived in mid June, despite advertising 30 day dispatch and charging just short of £10 for first... See more

Rated 5 out of 5 stars

As always Allwoods have excelled themselves again this year with their beautiful, unique,healthy plants.Making an order over the phone is easy as the staff are knowledgeable,kind and helpful.Delivery... See more

Rated 5 out of 5 stars

Lovely healthy plug size plants. Arrived well packaged. Great little growing information booklet arrived with them, really happy. They did take a while to arrive -but it does say this on their webs... See more

Company details

  1. Garden centre
  2. also in
  3. Nursery
  4. Wholesale Plant Nursery

Information provided by various external sources

Allwoods started in 1910 and became the worlds leading Dianthus specialist, their breeding breakthrough in the early 1900s revolutionised plant breeding with many techniques still used around the world. Many of our early varieties are still as popular as ever. They are dedicated and passionate about the plants they grow, and are proud to be able to offer such a wide range of unusual and interesting varieties, lots are rare and exclusive to us!! and all are ‘home grown’ on our nursery in Sussex by David and his team. They continue to breed new varieties.


Contact info

3.6

Average

TrustScore 3.5 out of 5

615 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(615)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phone order

When I phoned to put my order in because I was having trouble doing my order online they were very helpful, I would recommend them anytime

11 June 2022
Rated 5 out of 5 stars

Greenhouse Carnations

Carnations were well packaged. Growing and care instructions included. Lovely plants, they almost doubled in size in a week. Very pleased with the plants and service. Would definitely recommend.

11 June 2022
Rated 1 out of 5 stars

Very disappointed

Edited: Downgraded to 1 star as the company doesn't appear to be interested in unhappy customers giving 3 stars.

Very disappointed. I had vaguely remembered ordering from Allwoods many years ago and not being impressed, but after so long decided to risk it as my elderly neighbour wanted some succulents from them. So I ordered some pinks including Inchmery which I really wanted and which is difficult to obtain and which was the main reason I put the order in. The succulents were fine, hence the 3 stars, but they were only a quarter of the total cost of the order. The geraniums were so-so but very small cutting and have struggled to put on much growth and look sickly. Most of the pinks were small and of the 2 Inchmerys one was reasonable and is still alive, but the other was so tiny it didn't manage to grow, but just slowly disappeared so I assume it rotted. I don't believe a lot of these plants are rooted properly and one can't start checking or one would probably kill the plants.

These pinks and geraniums are just plug plants which are way too small to send out, especially at the prices Allwoods charge. Yes, I could have complained when I received them, but firstly, they claim to be specialists and should know what they're doing, so one assumes they'll grow on fine; secondly, why should people have to go to the trouble of returning what should never have been sold? For various reasons, I just didn't have the time and energy.

At about the same time, I also bought some plug pinks from one of the big major online plant companies which is not a specialist. They were selling them very cheap, so I didn't have great expectations, but they arrived as strong growing 2-3 inch cuttings and are doing fine. So it's not my plant care which is the problem. I'm definitely not a novice gardener.

I will not be ordering from Allwoods again and neither will I order on someone else's behalf, either.

8 June 2022
Unprompted review
Allwoods logo

Reply from Allwoods

Thank you for taking the time to review the plants we have recently sent to you and I am sorry to hear of your disappointment with them, if you had contacted us directly we would have happily tried to resolve the matter. All our plants are covered by our 30 day guarantee and we don't expect people to keep plants they are unhappy with, simply return them back to us as per our guarantee and we will resolve the situation for you. We ask that plants are returned back so we can see what has gone wrong. We take great pride in our plants and to hear you are not happy causes us concern, alternatively if you wish to send photos directly to us at: plants@allwoods.net we can then investigate what has happened on this occasion.

Rated 5 out of 5 stars

Plug plants ready to grow

Excellent packing, choice of shipping, plugs arrived in good condition. Healthy root structure ready to pot up and grow. Have bought favourite pelargoniums, dianthus and fuchsia from Allwoods for years and have never been disappointed. Happy to recommend.

4 June 2022
Rated 5 out of 5 stars

Geranium collector

Thank you for the delivery of my plants.They have been potted up and are already growing into sturdy young plants. I collect geraniums and these will add to my ever growing collection.

9 May 2022
Rated 5 out of 5 stars

My plants

So easy to choose what I wanted. The service was so friendly. helpful and efficient. My plants arrived quickly and were in excellent condition, so thank you everyone

8 May 2022
Rated 3 out of 5 stars

Good service but.....

Good service , good quality plants, very well packed . However £3 25 forxwhat amounts to a small plug plant is extremely poor value. From other nurseries I have seen plants of the same variety for £3.50-£4 in 9cm pots and 4-5 times the size .

8 May 2022
Rated 5 out of 5 stars

Allwoods plants always arrive in good…

Allwoods plants always arrive in good condition. The packaging is well done and sent out at sensible times as to when you are expected to receive them. My only reservation about Allwoods is that it is sometimes difficult to get hold of office staff if you want ot make changes to your order but this is due to them helping in getting plants out to their customers. The maxim to this, is to make sure you get your order right first time so that you dont have any changes to make!!!

7 May 2022
Rated 1 out of 5 stars

The plugs that were sent did not arrive…

The plugs that were sent did not arrive looking healthy and now they are in the baskets are looking very unhappy, think they have been sent out far to young

3 May 2022
Allwoods logo

Reply from Allwoods

Thank you for taking the time to review the plants we have recently sent to you and I am sorry to hear of your disappointment with them, if you had contacted us directly we would have happily tried to resolve the matter. All our plants are covered by our 30 day guarantee and we don't expect you to keep plants you are unhappy with, simply return them back to us as per our guarantee and we will resolve the situation for you. We ask that plants are returned back so we can see what has gone wrong. We take great pride in our plants and to hear you are not happy causes us concern, alternatively if you wish to send photos directly to us at: plants@allwoods.net we can then investigate what has happened on this occasion.

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