Ally Fashion Reviews 

183
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I really didn't even want to give then the one star. The product quality is horrible. It wreeks of chemicals so strong I got a instant headache. Material is cheap. Not as shown in advertising. Return... See more

Company replied

Rated 5 out of 5 stars

I ordered the red faux leather jacket online and thought I selected size 16 XL. However, I soon discovered I accidentally clicked size 6 XXS. Noticing I made an error I quickly contacted customer serv... See more

Rated 1 out of 5 stars

Absolutely crap service. 21 days and no order still... minimal info and incorrect info. Not the first time either. Sort your issues. Stop the lies. Be upfront and honest with your customers. Edi... See more

Company replied

Rated 5 out of 5 stars

I Can Not Give Ally Fashion Enough Stars ⭐️⭐️⭐️⭐️⭐️ Their Service is Above and Beyond. Love ❤️.Love❤️.Love ❤️this Store.. and The Team Members Who Handle Postage and Delivery are Super Fast..Well... See more

Company details

  1. Ladies' clothes shop
  2. Clothing Shop
  3. Youth Clothing Shop

Written by the company

Looking for the ultimate style glow-up? Ally Fashion is your premier destination for on-trend women’s clothing that defines the season. Since 2001, we’ve been Australia’s fashion HQ, serving major looks with 400+ new arrivals dropping weekly. Whether you’re shopping online or visiting one of our 100+ stores across Australia, we’ve got you covered for every vibe and aesthetic. From viral party dresses and must-have denim to chic brunch sets and boho beachwear, our in-house designs cater to sizes 6-16. We specialize in contemporary ready-to-wear pieces that empower you to express your unique personality. Our curated collections include everything from sophisticated workwear and cozy knitwear to glamorous evening skirts and statement accessories. Join the community of style-obsessed women who trust Ally for high-quality fast fashion staples that offer incredible value. As a leading Australian fashion brand, we are dedicated to providing the latest global styles with fast shipping and seamless returns. Ready to refresh your wardrobe with the season's hottest picks? Shop the latest women's tops, jeans, jackets, and outerwear in-store or online now. Discover why Ally Fashion is the ultimate choice for fashion-forward women’s wear and timeless style.


Contact info

2.8

Average

TrustScore 3 out of 5

183 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(183)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrendous Customer Service Ally Fashion Wynnum Plaza

Ally Fashion Wynnum Plaza

A few weeks ago, my mother, grandmother and I were having a day out together and decided to shop at Ally Fashion at Wynnum Plaza.
The female staff were watching us as we entered the shop and were giggling amongst themselves.
I thought nothing of this at the time, but when we were served, it started to make sense.

My mother and grandmother were browsing through the shop and came across some clothes they liked on the discount rack.

The item had a price that was lower than the discount listed and when this was brought to the attention of the staff member, she rudely scoffed and said it was the wrong
price and we would have to pay the HIGHER discount price.
She was very rude and aggressive and was looking down her nose at us as if she were better than us. After that, she walked away and ignored us.
She should've honoured the price that was listed on the item regardless of whether it was wrong or not. The item was on display at that price.
Also, she should've been more professional about the situation and taken responsibility for the mistake instead of belittling customers and having a tantrum and walking off.

This was only the beginning of the discrimination we experienced at this store.

Shortly after that awful experience, my mother and grandmother, despite the way they were treated, still decided to purchase the items that they liked.
We were standing there for a few minutes waiting to be served, but the staff member simply glanced at us with a filthy look and told the other staff member to serve us
instead, so she could continue her chat with another customer. Which I assume they knew each other and were friends from the way they were acting.
She would rather have a personal conversation while at work instead of doing her job.

When we were finally served by the other staff member, as she was scanning the items, she noticed one of the items didn't have a tag and told my mother she
couldn't return it as there is no tag. (This wasn't a discounted item, it was full cost).
So because they haven't put a tag on the item and that is the one my mother picked up, we can't return it. Instead of offering to get another one, the staff member
simply said that you can't return it, probably because the staff member just wanted to be finished with us so she could get back to talking as well.

Prior to these events, the staff were serving younger customers, probably 30 or younger, and were acting polite from what I could tell.
I didn't bother to speak with the staff as I'm a male and thought it would only make things worse given their attitudes.
So my take away from this is that if you are over 30, they will show no interest in you and you will be discriminated against in this store and be treated like garbage because of your age and gender.
My mother spent over $70 in this transaction, and due to this disgusting display of customer service, won't be shopping here in the future and recommend
others avoid this store too.

6 August 2022
Unprompted review
Rated 1 out of 5 stars

False advertising

I ordered two tops described as "embroidered." What I got were two flimsy tops with NO EMBROPIDERY. The design was PRINTED on the top. I contacted the seller and was told they would give me a 50% discount on some new order. Why would I want to buy anything else from them?????

17 July 2022
Unprompted review
Rated 1 out of 5 stars

Not what I ordered!!!

I ordered a linen shirt and received a freaking t shirt.
Not even close to what I ordered. Will never order from them again. What a joke of a company. I wish there were an option for zero stars. I can't believe these companies get away with this crap!!!

3 July 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality. I thought it was odd that there were no reviews on their website. I didn’t realize the company was from China. So misleading. The description of the denim dresses were misleading. Some dresses were way too short that it fell on my hips. How’s that considered a dress? The fabric or dress is worth $10 the most!

17 June 2022
Unprompted review
Rated 1 out of 5 stars

The Comedy Continues!

Yesterday I wrote about the bait and switch tactic I think Allyzone used (show a pic, and when the item that isn’t close to what was offered in the pic shows up they claim it was and won’t refund anything) the shoddy workmanship on the dress, and Allyzone’s refusal to issue a refund, except to offer some unidentified discount if I buy more of their merchandize. Today I want you to know the latest—they’re victims of the overseas shipping (those huge shipping containers with their products are not cheap to ship), and they’re willing to let me keep the shoddy sack the dress they won’t take back or refund and give me 10% of the cost (in my case about $4.20). What do you think I should do???? No worries. I already have the answer.

7 June 2022
Unprompted review
Rated 1 out of 5 stars

Wouldn't recommend

They didn't have a picture of the back of the dress on their website and when it came it was just connected at the top and otherwise completely open. I tried to return it and they took weeks to get back to me and said it would be better if I just kept it. Still trying to return it, wouldn't recommend this place.

6 June 2022
Unprompted review
Rated 1 out of 5 stars

SCammer Alert! SCAMER 🚨 🚨🚨🚨🚨

SCammer Alert!! I ordered my goods never arrived but kept saying goods was received . Contacted company via email no response. They only started responding when I reported to PayPal and they advice me to cancel PayPal report so that they can refund me , I was like I paid through PayPal not you . Thank goodness got my money back from PayPal.. DO NOT BUY !! SCAMER ALERT !!!! SCAMER !!!! Horrible COMPANY!!!

14 May 2022
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT....

SCAM COMPANY...i foolishly forgot to check where the (nonexistent) company is located. When i saw they're actually in China i immediately tried to cancel but could only find an email. needless to say, i never got any response to my cancellation request and neither of the 2 clothing items ordered ever arrived.thank goodness I'd used a credit card and was able to have the charge reversed. do not order from these people- total fraud.

30 April 2022
Unprompted review
Rated 1 out of 5 stars

Just ordered of this site a copy Zara…

Just ordered of this site a copy Zara top (I have in another colour from Zara) this was not the same top poor quality cheap material! Do not waste your money it’s miss leading advertising from picture to the quality of product your will receive…..

5 April 2022
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam! Items are thin terrible material and look nothing like what they did on the website. Also took ages for them to even be delivered.

5 April 2022
Unprompted review
Rated 1 out of 5 stars

Fake and poor quality copies of legitimate brands

They show you an authentic item but ship you a very bad copy. They copy legitimate brands without the quality features. When you complain, they offer you a 10% refund and keep the items. They still make a huge profit. Do not be deceived by their fake photos and fake reviews.

1 April 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a green sweatshirt and got a…

I ordered a green sweatshirt and got a white v-neck shirt. It took about a month to receive it. When I contacted customer service, I was told I could “keep it and give it to a friend” and they would give me a 20% refund. My other option, according to them was to return it and pay shipping. Terrible, terrible customer service. Awful product. Don’t order from this company!

31 March 2022
Unprompted review

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