I cannot withdraw my money for 3 weeks. The withdrawal button disappeared from my account. Support gives the same answers every day and does not solve the issue. ID17238583
Company replied
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See what reviewers are saying
Alpari is great, safe and fast. But in its best account provision i mean Pro Ecn , its commission is more that most other brokers which can be called alpari competitives. I request them to reduce the... See more
Company replied
ALPARI was providing good service but at present it's not providing good service.They don't have other mode of withdrawal option except crypto currency. Raised complaints repeatedly to fix withdrawal... See more
Company replied
Simple, reliable, convenient top-up with crypto stablecoins. A little bit substantial spread in BTC (60USDT approximately). Crypto withdrawals take more time then deposits. Wait for 24 hours and then... See more
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Company details
Written by the company
Alpari is one of the world’s longest-established global financial trading brands trusted by 1+ million clients, with a footprint in a large number of countries worldwide. We offer a comprehensive trading service that aims to provide traders of all kinds with a gateway to global opportunity, which is reflected in our dedication to building products and services clients value and serves everything they would need to access and trade hundreds of instruments across the FX, Metals, Commodities, Indices, Stocks and Crypto markets with spreads starting from zero, ultra-low commissions, and great leverage to maximise opportunities; in addition to secure payment systems with more than a dozen regional and global payment options to safely deposit or withdraw trading funds. We offer competitive pricing, rapid execution, an array of trading tools, advanced trading platforms and free access to financial news and analysis to help our traders on every step in their trading journey. We cater to every trading enthusiast, as we provide a complete online educational service, a customer service hotline in the trader’s local language and the confidence to start trading, knowing that we have our clients’ best interests at heart.
Contact info
Bonovo Road – Fomboni, Island of Mohéli – Comoros Union, Fomboni, Comoros
- +44 2045 771951
- alpari.com
Breach of guidelines
Reply from Alpari
Dear Pinku,
Thank you for your feedback. We’re sorry to hear that you experienced delays with your deposit. Processing times can vary depending on the payment method and bank procedures, but we always aim to complete transactions as quickly as possible.
Please share your account details and deposit information securely via our support portal here: https://alpari.com/en/contact-us/
and our team will review your case and assist you promptly.
Best regards,
The Alpari Team
Good and it has to be maintained
13 October 2025
Reply from Alpari
Dear Praneeth,
Thank you for your kind words. We’re glad to hear that you find Alpari good and appreciate our efforts to maintain service quality. Your feedback motivates us to keep improving and delivering the best experience possible.
If your experience has been positive overall, we’d love for your rating to reflect that, but either way, we truly value your support and trust.
Best regards,
The Alpari Team
Reply from Alpari
Dear Omid,
Thank you for your kind words. We’re delighted to hear that you’re happy with your experience at Alpari. Your support means a lot to us.
Best regards,
The Alpari Team
Good customer care
15 October 2025
Reply from Alpari
Dear Hafees,
Thank you for your kind feedback. We’re pleased to hear that you’re happy with our customer care. Providing reliable and responsive support is always our priority.
Best regards,
The Alpari Team
My experience is very worst for…
My experience is very worst for withdrawal process 😭 still mental pressure
14 October 2025
Reply from Alpari
Dear Abdul Azeez,
We’re truly sorry to hear about your experience with the withdrawal process and understand how stressful that can feel. Please be assured that we take such matters seriously and want to resolve this for you.
Kindly submit your account details and withdrawal information securely via our support portal here: https://alpari.com/en/contact-us/
and our team will investigate and assist you as soon as possible.
Best regards,
The Alpari Team
Six days waiting variegation processing…
Six days waiting variegation processing it’s too bad
9 October 2025
Reply from Alpari
Dear Subin,
Thank you for sharing your feedback. We’re sorry to hear about the delay in your verification process. Please note that verification times can vary depending on document checks and security reviews.
Kindly submit your account details securely via our support portal here: https://alpari.com/en/contact-us/ so our team can review your case and assist you promptly.
Best regards,
The Alpari Team
I cant trade in your platform then i…
I cant trade in your platform then i why it
Its not working properly
8 October 2025
Reply from Alpari
Dear Jerin,
Thank you for sharing your feedback. We’re sorry to hear that you’re unable to trade on the platform. This could be due to a technical or account-related issue, and we’d like to resolve it for you as soon as possible.
Please contact our support team here: https://alpari.com/en/contact-us/ and provide your account details so we can investigate and assist you directly.
Best regards,
The Alpari Team
Reply from Alpari
Dear Devaraj,
Thank you for your feedback. We’re sorry to hear about the delays with your deposits and withdrawals. Processing times can vary depending on the payment method and verification status, but we’d like to review your case to assist you directly.
Please contact our support team here: https://alpari.com/en/contact-us/ so we can look into it for you.
Best regards,
The Alpari Team
Very poor support and communication
This was honestly the worst experience I’ve had with any broker. The support team was extremely slow and unresponsive — it took days to get any reply. Their communication channels were weak and unreliable. It even took several days just to withdraw my money.
I expected much better service from a broker claiming to be international. I definitely wouldn’t recommend Alpari to anyone who values proper customer support.
6 October 2025
Unprompted review
Reply from Alpari
Dear Mohammad,
Thank you for sharing your experience. We’re truly sorry to hear about the delays and poor communication you encountered. This isn’t the standard of service we strive to provide, and your feedback has been shared with our team for urgent review and improvement.
We’d also like to look into your specific case regarding the withdrawal delay. Please contact us here: https://alpari.com/en/contact-us/ so we can investigate and assist you directly.
Best regards,
The Alpari Team
It feels you are a big scammer deposite…
It feels you are a big scammer deposite issue I have deposited 200 and not received yet ,no customer service
9 October 2025
Reply from Alpari
Dear Shimondra,
Thank you for your feedback. We’re sorry to hear about the delay with your deposit and the difficulty reaching our support team. Please note that Alpari is a regulated broker, and all deposits are handled securely.
We’d like to urgently review your transaction to resolve this. Please contact our team here: https://alpari.com/en/contact-us/ and include your account and payment details so we can assist you directly.
Best regards,
The Alpari Team
Reply from Alpari
Dear Saman,
Thank you for sharing your feedback. We’re sorry to hear that your deposit took longer than expected. Processing times can vary depending on the payment method used and bank procedures.
Please submit your account details securely via our support portal here: https://alpari.com/en/contact-us/ so our team can review your case and assist you directly.
Best regards,
The Alpari Team
Will check withdrawal than rate u
5 October 2025
Reply from Alpari
Dear Siddiqui,
Thank you for your feedback. We appreciate you sharing your thoughts and hope your withdrawal experience meets your expectations. If you face any issues, please contact our support team here: https://alparisupport.zendesk.com/hc/en-gb/requests/new so we can assist you.
Best regards,
The Alpari Team
Withdrawals very slow and Withdrawal…
Withdrawals very slow and Withdrawal charge 3 usdt
5 October 2025
Reply from Alpari
Dear Mehzan,
Thank you for your feedback. We’re sorry to hear that your withdrawal took longer than expected and about your concern regarding the 3 USDT charge. Processing times and fees can vary depending on the selected payment method and network conditions.
Please contact our support team here: https://alparisupport.zendesk.com/hc/en-gb/requests/new so we can review your transaction and assist you directly.
Best regards,
The Alpari Team
Too much Withdrawal charge, withdrowal processing still 48hr+
Too much Withdrawal charge, too much withdrawal processing time, not suggestion for traders
4 October 2025
Reply from Alpari
Dear Anas,
We’re sorry to hear about your concerns regarding withdrawal charges and processing times. Withdrawal speed and fees can vary depending on the selected payment method and banking procedures.
We’d like to review your case and assist you directly. Please contact our support team at https://alparisupport.zendesk.com/hc/en-gb/requests/new so we can investigate the issue in detail.
Best regards,
The Alpari Team
Never get response e-mail..
Never get response e-mail..
Withdraw request not easy to verifications
30 September 2025
Reply from Alpari
Dear Vivek,
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you’ve experienced with email responses and withdrawal verification. This isn’t the level of service we aim to provide, and we’d like to review your case urgently.
Please share your account details securely via our support portal here: https://alparisupport.zendesk.com/hc/en-gb/requests/new so our team can investigate and assist you directly.
Best regards,
The Alpari Team
Reply from Alpari
Уважаемый Максим!
Благодарим вас за отзыв. Нам очень жаль, что задержка с зачислением средств произошла. Мы не желаем нашим клиентам подобных ситуаций и хотели бы срочно рассмотреть ваш случай.
Пожалуйста, передайте данные вашей учётной записи через наш портал поддержки по адресу: https://alparisupport.zendesk.com/hc/en-gb/requests/new, чтобы наша команда могла разобраться с ситуацией и оказать вам помощь.
С уважением,
Команда Альпари
“I am extremely dissatisfied with this…
“I am extremely dissatisfied with this broker! It has been 4 days since I submitted a request to withdraw my funds from my account, and there is still no result — it only shows as ‘under review.’ If my money is not withdrawn and remains stuck, I entrust my right to God and I will still demand my rights no matter what!”
25 September 2025
Reply from Alpari
Dear ILHOM,
We’re sorry to hear about the delay with your withdrawal request and the frustration this has caused. Withdrawals should be processed promptly, and we’d like to urgently review your case.
Please share your account details securely via our support portal here: https://alparisupport.zendesk.com/hc/en-gb/requests/new so our team can investigate and assist you directly.
Best regards,
The Alpari Team
Actually everything is ok but I don't…
Actually everything is ok but I don't understand why micro accounts can not be used in metatrader 5 and the servers are in mt4. for me there should be an option to choose which platform to use.
29 September 2025
Reply from Alpari
Dear Shahram,
Thank you for your feedback. We’re glad to hear that overall everything is fine with your experience. Regarding your point, micro accounts are currently available on MT4 only. We appreciate your suggestion to add this option to MT5 and will share it with our team for consideration.
Best regards,
The Alpari Team
The best broker low fee good leverage I…
The best broker low fee good leverage I love it
22 March 2025
Reply from Alpari
Dear Ahmad,
Thank you for your positive feedback. We’re delighted to hear that you value our low fees and good leverage. We truly appreciate your support and trust.
Best regards,
The Alpari Team
Withdrawal is not possible
Withdrawal is not possible . I had initiated a withdrawal but the funds have still not been credited to my bank account. Despite sending several follow-up emails, I have not received any response from your team.
22 September 2025
Reply from Alpari
Dear Vjarun,
Thank you for sharing your feedback. We’re sorry to hear about the delay with your withdrawal and the lack of response you’ve experienced. We take such matters seriously and would like to review your case urgently.
Please share your account details securely via our support portal here: https://alparisupport.zendesk.com/hc/en-gb/requests/new so our team can investigate and assist you directly.
Best regards,
The Alpari Team
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