Alpinewearshop Reviews 156

This company is big scammers. You don't receive what you orger and they don't refund any money. I hope this company burns down to the ground. THIEVES AT THEIR BEST.

I too wish I'd checked Trustpilot before purchasing from this scam business. Their glasses are total rubbish. I sent them a photo of the glasses I received (one lense had popped out, they didn't work as advertised, were very flimsy, plastic crap, and were posted to Australia in the flimsiest packaging you can buy!), and was advised to through them away and they would send a replacement, which I refused as it doesn't matter how many pairs of rubbish they send, they will always be rubbish. Their customer service emails come across as friendly and desperate to help you, but it's all lies, they have no intention of solving any issues. Their website doesn't exist any more, they are hiding in social media, ready to pounce! I've been trying to get a refund since mid-Feb 2026.

Fraud website, these guys scam people.

I ordered the glasses, as advertised, and would urge anyone not to purchase from this company ! They tried to tell me to use the glasses for a few weeks, so that my eyes would “get used to them “ . The glasses are so inferior that I wouldn’t even offer them to a Charity, for people that can’t afford glasses! They have not sent a return label and I have been waiting since January! Please advise buyers NOT to purchase from Alpine Wear !

The glasses they supplied did not work as advertised.
I asked for a refund.
The whole thing is a scam, as all there contact did not exist.
Zero star rating

If I could give them a zero I would! I should have checked and realized this is one of those Chinese companies that are unethical and their products are a scam. I ordered my glasses in November and never received them. After going back and forth with their AI customer service and threats to complain to my state’s attorney office and rip them on every possible review site I received my cheap glasses in April! Dollar Tree glasses are of better quality than Alpine.

DO NOT PLACE AN ORDER WITH THEM! Lesson learned!

in december of 2025 ordered readingglasses wich would level themselfs. it is not what was told in advertising. tried to return it to alpinewear , but until now no sattisfying sollution. by asking an returnadress there is givin none. the proposals for solving the problem not accepteble. email after email send and at last no reaction anymore from costumerservice. i am sorry but can not be positive about ordered article and service. the support is terrible and also is the ordered article. there is just one thing i can say : hands off !! of this site and the socalled selfleveling glasses.

This company is scam! Stay away.

eyewear does not do what it advertised as doing. customrt service is a joke "promises to help are lies" Do not bother.

I ordered my product back at begining of February & still have not received I've been going back & forth with them to get a refund yet they refuse. This by far is one of the worst companies I've dealt with that they do nothing but scam you out of your money. Whatever you do don't order from them ever & warn everyone else what a scam outfit this is!

Completely and utterly useless. Terrible quality, extremely narrow sweetspot and only really useable with one eye closed as it's impossible to see through both lenses sweetspot at the same time - unless you have eyes on the sides of your head!
Customer service is atrocious - when I wrote and asked for a refund I was offered "compensation" of £3!!!

THIS IS A SCAMMY WEBSITE. Try to get your refund by filing a report with your credit card company. I purchased three pieces of junk eyewear that do not do as advertised. They do not autofocus, they do not change color. I tried getting a response from them to no avail so I filed a report with my credit card company and they investigated and gave me a FULL CREDIT REFUND. I still have the merchandise and waiting for Alpine to respond so I can return the products at THEIR cost. Claim your loss thru your credit card system because Alpine will continue to gaslight you with automated responses and will not resolve the issue.

Same as other comments. Cheap Poundland glasses that can’t even be used as reading glasses. Then they won’t refund you.

total rip off, do not buy,they will ignore you when you complain.

Total SCAM glasses delivered are cheap plastic clip togethers with no adaptive tech. Totally useless SCAM which should be taken off the platforms its advertised on.

I was SCAMMED period. When something is just too good to be true, believe it is indeed too good to be true. Unfortunately I have joined the victim stats for this shit house online company.

Purchased the VisionSync glasses, the order said LEX glasses. I received the VisionSync but these puppies were 100% fake. The lenses popped out of the frames when I first tried them on. The frame arms pulled my hair as I pulled them off of my head because the plastic is cheap and not finished, it has the mold pieces still there. The frames on the site showed nice hinges these have screws. The lenses are thin and the edges are rough not smooth and finished. They are also blurry one side more than the other. Then they are supposed to be photochromic were they get darker in the sun, well they dont do that either.
From the day I received the I have been emailing both of their email addresses and these poeple dont know what is mean when they put 100% money back guarantee on their website. I have begging them for my money back. I have send these people over 50 emails on how I can get my money back and all they do is pathetically say oh we are sorry you dont like your glasses just give it time to get used to the focus features. Hum they dont read. Finally after 40 emails they said they will give me a 30% refund. I said nope
Then I got an email about the use lightweight materials in their design.
Right lightweight you mean fake. Completely fake.
10 more emails they offered 40% back or send these back for a full refund. I asked them for an address so I can send them back, I said you should have offered this first thing.
That was 2 weeks ago, I have not heard a peep out of them.
I want my $39.00 back. I told my credit card company this was fraud and a scam, in which they are supposed to help me. They called one morning at 5:15 am my time to talk about this, yes 5:15 am. To some that would be OK not me.

If there is a zero star I would give it. This is a scam - the company advertised that its adaptive technology but what they send is cheap plastic glasses which has a sticker +3.50 and came in a cheap plastic envelope.

Despite emails to them, there was no response. So please beware

I purchased glasses from Alpine and they were absolutely useless. After wearing them, I felt dizzy, could not focus and had to take them off. I reached out to them and they said that I need to use them regularly to get used to it. However, when I did that, nothing improved and I started getting headaches.
I am convinced that I am cheated as they never mentioned about these side effects. When I wrote to them, they offered 40% refund, which I feel that I am being cheated. Can someone advise how they can be brought to justice and don’t cheat other customers?

I ordered a pair of so-called "SmartVision™" glasses from alpinewearshop.com, lured in by their advert promising AI-powered adaptive lenses, vision enhancement, translation features, and bone conductive sound. What arrived? A cheap pair of bog-standard plastic nonsense that do none of that. Total bait-and-switch!

When I emailed support at alpinewearshop.com for a refund on my order, I got stuck in an infuriating loop with what is clearly an automated bot pretending to be "Emily Carter". She (it?) kept repeating the same scripted nonsense – "escalating" my request, asking for more details I'd already provided, and even claiming no record of my refund escalation despite earlier promises. Days turned into weeks with zero progress, no human intervention, and no return address given. It's now over a week since my last chase-up, and they've gone silent. This isn't customer service; it's a deliberate tactic to wear you down and keep your money.

Alpinewearshop.com is a fraudulent outfit hiding behind bots and vague promises. Avoid them like the plague – they're not a real business, just scammers preying on trusting buyers. I've reported them to the Barclaycard, Shopify and Action Fraud, and I urge anyone reading this to do the same. Zero stars if I could! Barclaycard and Shopify, hang your heads in shame at letting these frauds continue business! TrustPilot, you really need to let us have "Minus Stars!"