We had requested a change in departure time. Driver arrived exactly as re -scheduled , friendly and cordial,and trip was smooth and pleasant, arriving at destination without delays. A bit of diff... See more
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Review summary
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Absolutely spot on service and price. Shared transfer from Geneva airport to Tignes. Driver kept in touch prior to collection. Organisation stayed in touch and answered all questions super quick. Phen... See more
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Excellent private transfer service for our family of eight between Geneva and Val Thorens at a very good price. Drivers very helpful providing water, croissants and comfort stops throughout the beau... See more
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Really easy and helpful private transfers from Geneva Airport to Les Arcs on our most recent ski holiday. Alps2Alps was reliable, prompt and very convenient, with WhatsApp messages informing us that o... See more
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Company details
- #25 of 38 best companies in Transportation service
About Alps2Alps
Written by the company
Welcome to Alps2Alps, the best ski transfer company around!
We make it our mission to provide simple and reliable ski transfers that won’t blow the holiday budget. Our professional drivers will meet you at your arrival airport and transport you to your ski destination safely and swiftly. Whether you’re on a journey from Geneva to Meribel, Lyon to Val-Thorens, Munich to Kitzbuhel or Innsbruck to Ischgl, our transfers cover all ski resorts in the French, Austrian, Italian and Swiss Alps, from major European airports. BOOK NOWOur Low-Cost, Reliable Ski Transfer Service
A private transfer with Alps2Alps means all the comfort of a luxury, door to door transfer service at seriously competitive prices. If you want to get from plane to piste in the fastest time possible, with a reliable driver who you can trust, Alps2Alps are the ski transfer provider for you.Affordable Midweek Ski Transfers
Travelling midweek could save you valuable time and money! A midweek transfer could cut your costs by up to a whopping 50%. Serious savings with minimal effort. Another benefit of travelling midweek is avoiding traffic and airport queues. Glide through departures and head straight for the slopes! get your quoteWide range of options for your ski transfer
Traveling as a family? We’ll do our very best to make your journey as fuss-free as possible. Need a baby or booster seat? Just ask. Looking for extra space or a touch of luxury - choose from our wide range of vehiclesAlps2Alps app for customers
Download our app to track your transfer driver, view upcoming bookings and access amazing deals all from your phone!Save with our loyalty scheme
Save up to 10% on each of your bookings by joining our loyalty system.Contact info
Office 7, 6 Gainsborough Road London , E11 1HT, London, United Kingdom
- +44 (0)20 3290 4046
- info@alps2alps.com
- alps2alps.com
4.4
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Alps2Alps
Thank you so much for your kind words! We’re very happy we were able to safely return your iPad - we know how important it is to recover personal belongings, and we always do our best to help in such situations. We truly appreciate your trust and are glad everything was resolved smoothly. We hope to welcome you again soon!
Booking process was simple.
Booking process was simple.
Communication was excellent
Driver was punctual and excellent vehicle
Overall 1st class service on both journeys
24 March 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for leaving such a wonderful review!
We are delighted to hear that our service provided you with a comfortable booking experience, with a reliable transfer and on-time arrival. We treat every client with care and true professionalism.
Your recommendation is very important to us - it inspires our entire team. We look forward to welcoming you to the Alps for many seasons to come!
What a great service!
What a great service, punctual, polite and perfect transportation.
24 March 2026
Reply from Alps2Alps
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with our service and that everything was punctual, polite, and comfortable throughout your journey. Providing reliable and smooth transportation is exactly what we strive for.
We truly appreciate your support and hope to welcome you again in the future!
Two recent trips, both on time and stress free.
Just used Alps2Alps twice for airport-resort transfers. Both went smoothly with door-to-door pick-ups and swift, stress-free transfers. Plenty of communication with confirmations etc. Will definitely use again for the next trip.
24 March 2026
Reply from Alps2Alps
Thank you for your great feedback! We’re delighted to hear that both of your airport–resort transfers went smoothly and that you found the door-to-door service comfortable and stress-free. It’s also great to know that our communication and confirmations helped make your experience even easier.
We truly appreciate your trust in choosing us twice, and we look forward to welcoming you again on your next trip!
Excellent service from start to finish
Excellent service from start to finish. The team was helpful throughout, and both our outbound and return trips were 5-star, with professional and friendly drivers. Would highly recommend.
24 March 2026
Reply from Alps2Alps
Thank you so much for your kind words!
We’re thrilled to hear that you had an excellent experience from start to finish and that our team was helpful throughout your journey. It’s also great to know both your outbound and return trips met your expectations, and that you enjoyed our professional and friendly drivers.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you again soon!
The whole process was smooth and easy
The whole process was smooth and easy. Great communication from the moment of booking provide and all round service for sorting transfers, ski pass and ski rental. Would highly recommend and will be using again for our next trip
24 March 2026
Reply from Alps2Alps
Thank you so much for your wonderful feedback!
We’re delighted to hear that everything went smoothly and that you were happy with our communication and overall service, including transfers, ski passes, and ski rental. Providing a seamless and stress-free experience from booking to your trip is exactly what we aim for.
We truly appreciate your recommendation and look forward to welcoming you again on your next ski holiday!
Great trip
Driver communicated clearly, arrived on time and drove safely, getting us to the airport in plenty of time. Car was clean and comfortable.
16 March 2026
Reply from Alps2Alps
Thank you for travelling with Alps2Alps and for taking the time to share your feedback! We’re delighted to know that everything went smoothly and that you had a pleasant journey. Providing reliable service and excellent customer care is always our main goal. We can’t wait to assist you again on your next trip to the Alps!
Unfairly charged extra 100 EUR fee
Unfairly charged extra 100 EUR fee, very poor customer service from Alps2Alps, and will not be using them again!
20 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for sharing your experience.
After reviewing the details provided, we are unable to recognise this case in our system. To investigate further and ensure we fully understand what happened, we kindly ask you to contact our customer care team directly with your booking number and any supporting information.
Flexible.
Flexible.
Regular Alps2Alps user and service always good. Had to make a few late changes and they were flexible and accommodating. Nothing was too much trouble and comms really good.
23 March 2026
Reply from Alps2Alps
Thank you very much for your trust and kind feedback! We are truly pleased to know that our service makes your journeys comfortable and reliable. We greatly appreciate your review - it inspires our entire team. We are grateful that you choose Alps2Alps, and we look forward to accompanying you on your mountain adventures for many seasons to come!
Excellent service
Excellent service, used Alps2Alps twice a year for the last 6 years always great service. If i needed to change anything the customer service team have managed to do so in a prompt and efficient manner.
23 March 2026
Reply from Alps2Alps
Thank you so much for your continued trust and loyalty over the years! We’re delighted to hear that you’ve consistently experienced great service with us and that our customer service team has been able to assist you quickly and efficiently whenever changes were needed.
Your kind words and ongoing support mean a lot to us, and we truly appreciate you choosing us time and again. We look forward to welcoming you to the Alps for many more seasons to come!
This was an extremely poor experience…
This was an extremely poor experience and the service failure left my party stranded at the airport.
Before booking, we provided the number of passengers, the amount of luggage and snowboard bag, and the vehicle chosen by your company. On arrival the driver did not meet us in the arrivals hall as your voucher stated. We received only a text instructing us to wait at the entrance, and when the driver saw our luggage he refused to carry us, saying there was too much luggage despite us having two fewer passengers than originally booked. The driver refused to explain or discuss the situation and demanded an additional 450 EUR for another vehicle. When we showed the booking details and reiterated that the vehicle was assigned by Alps2Alps, he cancelled the booking on his device, marked us as not present and drove away while we recorded the incident.
After contacting office, we were told that it was our responsibility at the time of booking to assess whether the vehicle would fit our luggage, and that because we refused to pay extra the transfer was considered completed. We were then told a new booking would cost 1200 EUR. This response is unacceptable. We provided accurate information in advance, relied on your company to allocate an appropriate vehicle and were left at the airport due to the driver and company handling.
If you don't want your ski vacation to be ruined right from the start, don't fall for this company's pick-up and drop-off service. They have no control over the quality of their drivers and no proper channels for handling unexpected situations on the ground—it's terrible!
7 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for sharing your feedback. We are genuinely sorry for the stress you experienced on arrival. After reviewing the details, we would like to clarify that the vehicle assigned to your booking was provided exactly as reserved. The information submitted during the booking process indicated a specific amount of luggage, but upon arrival the actual volume — including oversized items — exceeded what had been declared. This made it physically impossible for the assigned vehicle to accommodate everything safely and legally.
Our driver and operations team attempted to arrange an additional vehicle as quickly as possible to ensure your transfer could still be completed, but the proposed solution was declined.
We are currently reviewing the incident internally to understand how communication could have been clearer and how we can better support customers when unexpected situations arise. Your feedback is important, and we appreciate you bringing this to our attention.
We remain committed to improving our service and ensuring a smoother experience for all travelers.
Very easy to keep in Contact with the…
Very easy to keep in Contact with the company and driver, even though our flight was delayed, we were still able to let them know and there was excellent communication between us.
22 March 2026
Reply from Alps2Alps
Thank you very much for your kind words! We truly appreciate your trust. Our team always strives to act professionally and make our service as convenient and comfortable as possible, even in unforeseen situations. We’re glad we could make your transfer process easier, and we look forward to supporting you on your next mountain adventure!
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for leaving such a wonderful review! We are thrilled to hear that our transfer met your expectations and provided you with an excellent experience. We treat every client with care and true professionalism.
Your feedback is very important to us - it inspires our entire team. We look forward to welcoming you to the Alps for many seasons to come!
Reply from Alps2Alps
Thank you very much for choosing our service! Providing a safe, reliable, and stress-free transfer is what we strive for, so feedback like yours means a great deal to our team. Your peace of mind is our top priority. We truly appreciate that you chose Alps2Alps and look forward to welcoming you again on your next ski trip!
Reply from Alps2Alps
We truly appreciate you choosing Alps2Alps and sharing your kind words! It’s great to hear your journey went well - your feedback means so much to us. Our drivers strive to provide a safe and pleasant ride every time. Have an amazing ski season, and we look forward to welcoming you again!
From start to finish really happy with…
From start to finish really happy with Alps2 Alps. Made a mistake on the booking date which was changed no problem. Both transfers were great punctual and nice vehicles. Most importantly we felt very safe on both legs.
22 March 2026
Reply from Alps2Alps
Thank you so much for your wonderful feedback! We’re delighted to hear that everything went smoothly and that we were able to assist you quickly with your booking date change.
We always aim to make travel as easy and stress-free as possible, so it’s great to know that this was your experience. We’re also very happy that both transfers were punctual, comfortable, and met your expectations.
Most importantly, we’re pleased that you felt safe throughout the journey, as safety is one of our top priorities. Thank you again for choosing Alps2Alps - we truly appreciate your trust!
Used Alp2alps many times
Used Alp2alps many times. Communication and customer service is excellent.
App is very well put together. You can track your driver among other things
22 March 2026
Reply from Alps2Alps
Thank you so incredibly much for your wonderful review and for choosing Alp2Alps again and again - it truly means a lot to us! We’re genuinely grateful for your trust and kind words. It’s fantastic to hear that our communication, customer service, and app features like driver tracking are making your experience even better.
Your support motivates us to keep improving every day. We can’t wait to welcome you back on your next journey!
Reply from Alps2Alps
Thank you for choosing our service and for your kind feedback! Providing reliable, punctual, and friendly service is our top priority, and we’re delighted that we were able to meet your expectations. Your review is truly valuable to our team. We look forward to welcoming you again soon!
Excellent service
Excellent service, picked up on time for both trips, kept informed on booking - overall very happy and would recommend.
11 March 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for leaving such a wonderful review! We are delighted to hear that our service provided you with a comfortable booking experience, with a reliable transfer and on-time arrival. We treat every client with care and true professionalism.
Your recommendation is very important to us - it inspires our entire team. We look forward to welcoming you to the Alps for many seasons to come!
Risk to passengers- Driver was 15 late meeting us and then…
Driver was 15 late meeting us and then watched TikTok whilst driving us to chamonix despite us asking him to concentrate.
Response from Alps2alps was a meaningless discount for our next trip - as if we’d use them again!!..
16 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for sharing your feedback. We are very sorry to hear about your experience.
Safety and professionalism are non‑negotiable for us, and the behaviour you described does not meet our standards.
We have already forwarded this incident to our driver training team for immediate review, and we have terminated our cooperation with the driver involved to ensure that such situations do not happen again.
We also strongly encourage customers to report issues like this immediately during the transfer, as it allows us to intervene on the spot. After a journey is completed, compensation is the only option we can offer. Our intention with the goodwill gesture was to acknowledge the inconvenience, not to diminish your experience.
We appreciate your honesty, and your feedback helps us improve how we handle and prevent similar situations in the future.
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