The Alrayan Bank has extremely poor or non existent customer service. They depend too heavily on their App and so if anything goes wrong you will struggle to communicate with anyone. The App plays... See more
Company replied
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I opened a new ISA 3 weeks ago but did not appear on my digital app and the money also been taken out. I called few time and spoke with different representatives and no one gave me the satisfactory an... See more
Help with digital login. I would like to thank employee Himanga for his patience in helping me to register online at Al-Rayan Bank today. He was extremely patient and spent a lot of time explaining... See more
Company replied
Sent an email saying that they are closing my instant savings account. Because the savings limit has gone from £5000 to £10000. So if I have under £10,000 pounds in my account they will close. They th... See more
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Company details
Written by the company
Al Rayan Bank, the UK’s largest Sharia compliant bank, has been pioneering British Islamic banking since 2004. The Bank provides personal and commercial savings and finance accounts to customers throughout the UK and GCC. Customers' eligible deposits with Al Rayan Bank are protected by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme, up to a total of £85,000. Al Rayan Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA.
Contact info
United Kingdom
- alrayanbank.co.uk
3.1
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Outstanding customer service
The helped I recieved today from Sister Fozeea was amazing. Sister was very calm and patient talking me though various screens. She was very polite and assisted me fully in resolving the issue I had with my digital banking account.
27 October 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your kind words and for taking the time to share your experience. We are happy to hear Fozeea was able to support and guide you through the Digital Banking process. If you ever need further assistance, we're always here to help and thank you for choosing AlRayan Bank.
They emailed me today to inform me that…
They emailed me today to inform me that if my balance is less than £100 on my savings account, they're not going to bother to tell me if the rate on the account changes.
Seriously?
You've bothered to write computer code to only send email notification if the balance is more than £100 in a savings account. Why don't you simply notify the holder of every open account? It's not as if sending emails costs anything.
There's something seriously wrong with this bank.
22 October 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for sharing your feedback. We’re sorry to hear that you were unhappy with our recent communication, and we appreciate the opportunity to explain further.
We tailor updates about expected profit rates based on each customer’s account balance. This ensures that everyone receives information that’s relevant to them.
In cases where the account balance is below the minimum threshold of £5,000 required for our savings account, the expected profit rate is 0.05%. Changes to expected profit rates only apply to customers who meet or exceed this minimum balance.
To avoid unnecessary notifications, we do not contact customers with balances below £100 about expected profit rate changes, as changes are extremely unlikely to affect them.
If you have any questions or would like to discuss this further, please don’t hesitate to get in touch via https://www.alrayanbank.co.uk/contact-us.
Brilliant customer service & helpful!
Muhammad Baig was amazing at assisting me to help me with my log in as I forgot my details. He was very patient and understanding. I hope he gets a bonus!
16 September 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for taking the time to share your experience. We're very happy to hear that Muhammad Baig was able to assist you so effectively. We'll be sure to pass on your lovely feedback to him.
If you ever need further assistance, we're always here to help and thank you for choosing AlRayan Bank.
Improved Mobile App
The improvements on the mobile app and desktop portal have made online banking a seamless experience!
12 September 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your fantastic feedback. We're delighted to hear that the recent enhancements to Digital Banking have made your life easier. It's great to know the updates are making a real difference for our users.
Service should be like this!!
I have been an account holder with this bank. They offer very competitive rates however I forgot the details to log in etc as I did not use it for nearly a year!
I spoke Mr Himanga and he guided me step by step to recover the details. He was very polite, understanding and friendly such that I felt comfortable and not rushed. He is truly a credit to his bank and deserves a thank you and well done.
1 September 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our expected profit rates competitive and that Himanga was able to support you so effectively.
If there's anything else we can help with, please don’t hesitate to reach out. Thank you for choosing AlRayan Bank.
I tried to open a savings account…
I tried to open a savings account today, but the customer service representative informed me that the bank had declined my request without providing any reason. I have accounts with a few other banks and the process there was friendly and straightforward, but this experience has been very frustrating. I'd not recommend this bank.
28 August 2025
Unprompted review
Reply from AlRayan Bank UK
Ashrof, thank you for your review.
AlRayan Bank, like all UK banks, carries out a series of checks when processing account applications. On occasion, and for a variety of reasons, we may be unable to proceed with an application. This outcome is not a reflection on the applicant personally, but rather an indication that one or more of the criteria required to open an account have not been met. We trust this provides some clarity.
Oliver Legatt was very helpful
Oliver Legatt was very helpful , explained the contract very patiently and clearly !
7 August 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for taking the time to share your experience, we're delighted to hear that Oliver was so helpful - thanks for choosing AlRayan Bank.
Muhammad Baig
Muhammad Baig was very helpful with assisting me retrieve my important information. He stayed with me on call while I logged in & was able to talk me through the process on the website. I would not have been able to do it without him! He was extremely patient & kind.
28 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your review. We're very pleased that Muhammad was able to assist you. Thanks for choosing to bank with us.
Internet Banking
I have been having login app issues with my new phone. I called the bank and spoke to Muhammad B. He was able to resolve the issue with a few steps.
Many Thanks
24 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your feedback. We're pleased to hear that Muhammad B was able to resolve your login issue quickly and efficiently. We understand how frustrating technical problems can be, and it's great to know Muhammad provided the support you needed. We'll pass on your kind words to him. Thank you for choosing AlRayan Bank.
Muhammad Baig was excellent in setting…
Muhammad Baig was excellent in setting up my account. Made it very easy and enjoyable.
23 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your lovely review. We're delighted to hear that Muhammad Baig made your account setup experience smooth and enjoyable. Providing excellent service is what we strive for, and it's wonderful to know Muhammad delivered just that. We appreciate you taking the time to share your experience. Thank you for choosing AlRayan Bank
Excellent Service from Online Support
I recently encountered an issue with my account being locked and reached out through the bank’s phone line. The service we received was outstanding. The assistant, Muhammad Baig, was prompt, polite, and extremely efficient in resolving the issue. He guided us through the verification process clearly and patiently, and within a short time, our account was fully accessible again.
It was reassuring to receive such knowledgeable and courteous support, especially during a potentially stressful situation. We're very grateful for the help and impressed with the professionalism shown throughout.
Highly recommend the bank’s online support team—truly first-class service.
22 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your fantastic feedback. We’re pleased to hear that Muhammad Baig provided such prompt, polite, and efficient support when your account was locked. It’s great to know he guided you through the verification process with clarity and patience, helping to resolve the issue quickly.
We understand how stressful these situations can be, so it’s especially rewarding to hear that you felt reassured and well-supported throughout.
Thank you for choosing AlRayan Bank.
Efficient customer service
Muhammad Baig was very helpful and patient in resolving my query with logging into my online account following the rebrand.
22 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your kind feedback. We’re glad to hear that Muhammad Baig was able to support you with logging into Digital Banking following the rebrand. His patience and helpfulness truly reflect the level of service we strive to provide. Thank you for choosing AlRayan Bank.
Very useful from muhammad baig helped…
Very useful from muhammad baig helped me throughout the whole call due to an error in my phone number on my bank. Absolutelu amazing customer service experience.
21 July 2025
Unprompted review
Reply from AlRayan Bank UK
We’re pleased to hear that Muhammad Baig provided such excellent support during your call, it’s great to know he made the experience smooth and reassuring for you.
Thank you for taking the time to share your experience and choosing AlRayan Bank.
Soo awful the customer service are no…
Soo awful the customer service are no help they can’t even upgrade for an account you want plus you can never take your money out on the weekend or bank holiday.
18 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for sharing your feedback.
We’re sorry to hear that you are unhappy about your experience. To clarify our payment times, UK payments go through the same day if made by 5pm, and international ones by 3:30pm. If you miss the cut-off, it rolls over to the next working day. Incoming payments are processed if they arrive by 7pm. Transfers between your own accounts are instant, as long as there’s enough money.
Like all UK banks, all payments go through checks, so there might be the occasional delay.
Hopefully this helps explain our payment timings. More information is available on our website also.
Helpful employee.
I would like to express my thanks to a your employee Himanga, who helped me to re -invest and sign up to digital banking. He was very helpful and patient.
14 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your kind words. We're delighted to hear that Himanga was able to assist you with reinvesting and getting set up with Digital Banking.
If there’s anything else we can help you with, please don’t hesitate to reach out.
I would like to say a massive thank you…
I would like to say a massive thank you to all of the staff who are very helpful in particular Sana Naveed who is efficient, polite and just generally always willing to help.
I have a extremely positive experience with Al Rayan bank
14 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your kind words and sharing your experience with AlRayan Bank. We're delighted to hear that you've had such a positive experience with Sana and the team.
If there’s anything more, we can do for you, please don’t hesitate to get in touch. Thank you for choosing AlRayan Bank.
Help with digital login.
Help with digital login.
I would like to thank employee Himanga for his patience in helping me to register online at Al-Rayan Bank today. He was extremely patient and spent a lot of time explaining everything to me (first to admit I'm technologically challenged) .Thank you again, you're an extremely good ad for your business.
8 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for taking the time to share your feedback.
We understand that navigating digital platforms can sometimes be challenging, and we're so pleased that Himanga was able to provide the patience and support you needed. We’re here to help.
Thank you for choosing AlRayan Bank.
Service
Muhammad .B was professional, courteous, and knowledgeable, making the entire process smooth and efficient. He took the time to explain all my options clearly and answered all my questions patiently. Overall, their excellent customer service left a very positive impression.
One downside of this bank is that it does not offer a bank card option and lacks weekend service, which can be inconvenient for customers needing flexible access.
3 July 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your thoughtful feedback. We're pleased to hear that Muhammad provided you with professional, courteous, and knowledgeable service. It’s great to know he made the process smooth and efficient, and that he took the time to explain your options clearly.
We do offer a Mastercard with our Current Account, but not with our savings account. However, you can transfer to your nominated account using Digital Banking.
Thank you again for taking the time to share your experience and choosing AlRayan Bank.
Worst possible bank I’ve ever come…
Worst possible bank I’ve ever come across, no online banking for over 2yrs not even the IT department could sort it out. Did not accept payments from oversea - tried very hard to be patient then eventually lost it and had to leave. Definitely do not recommend. I ignored all the bad press but it was all true and it not a good place for business banking
1 August 2024
Unprompted review
Reply from AlRayan Bank UK
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations, particularly in relation to online banking and international payments.
We take concerns like these seriously and would like the opportunity to look into this further. However, we’ve been unable to locate any account or correspondence under the name provided. If you could share a few more details with us privately, we’d be happy to investigate and work towards a resolution.
We appreciate your input and hope to hear from you soon.
Friendly staff,helpful staff(Fauzia)…
Friendly staff,helpful staff(Fauzia) Assisted with my banking query- transferring money between accounts
27 June 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you so for your kind words. We're happy to hear that you had a positive experience with Fauzia. If you ever need further help, please do not hesitate to contact us again. Thank you for choosing AlRayan Bank.
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