The Alrayan Bank has extremely poor or non existent customer service. They depend too heavily on their App and so if anything goes wrong you will struggle to communicate with anyone. The App plays... See more
Company replied
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I opened a new ISA 3 weeks ago but did not appear on my digital app and the money also been taken out. I called few time and spoke with different representatives and no one gave me the satisfactory an... See more
Help with digital login. I would like to thank employee Himanga for his patience in helping me to register online at Al-Rayan Bank today. He was extremely patient and spent a lot of time explaining... See more
Company replied
Sent an email saying that they are closing my instant savings account. Because the savings limit has gone from £5000 to £10000. So if I have under £10,000 pounds in my account they will close. They th... See more
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Company details
Written by the company
Al Rayan Bank, the UK’s largest Sharia compliant bank, has been pioneering British Islamic banking since 2004. The Bank provides personal and commercial savings and finance accounts to customers throughout the UK and GCC. Customers' eligible deposits with Al Rayan Bank are protected by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme, up to a total of £85,000. Al Rayan Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA.
Contact info
United Kingdom
- alrayanbank.co.uk
3.1
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Customer service provided by Muhammad B…
Customer service provided by Muhammad B was very good. He was very patient and helped me resolve my issues. The only disappointment is with the mobile banking system of Al Rayan Bank as a whole, the user interface greatly needs changing in terms of user functionality. Maybe invest in UX designer to improve on this. I was on the call 20 minutes waiting to connect just to change my password. All it was that my app needed to be downloaded again and I needed to reverify through a circular system of repeating the same information three times. The app should have regular and Automatic updates and with a simplified identity verification process. E.g send a link to registered email etc. But to end this review on a positive once connected, the help I received was positive, Alhamadulilah. Thank you Muhammad B!
15 January 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for taking the time to leave a review. We are pleased to hear that Muhammad Baig was able to assist you effectively and that you were satisfied with the customer service you received.
We appreciate your detailed feedback regarding our Digital Banking system.
Thank you for choosing Al Rayan Bank.
Return call after phone issue moved to…
Return call after phone issue moved to call to a higher level.
Contact Nazmin corrected on line issues and followed with information via post. Excellent service. Many thanks
9 January 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for your great feedback. It's great to hear that Nazmin was able to support you. Thank you for choosing to bank with us.
Great service today
Fozia Jabeen answered my call today and guided me very patiently through all of my issues with my banking, which no-one else has managed after several calls over the last 2 months.
Very kind, patient and understanding.
7 January 2025
Unprompted review
Reply from AlRayan Bank UK
Thank you for taking the time to leave a review. We are pleased to hear that Fozia Jabeen was able to assist you effectively. Thank you for choosing Al Rayan Bank.
Worst bank in uk
Almost impossible to do online banking. Also they make it Almost impossible to close accounts as i was advised to go to solicitors or post office to verify my passport so that I can send it to them so my account can be closed! Unbelievable! Will never bank with this cowboy Islamic bank!
30 December 2024
Unprompted review
Reply from AlRayan Bank UK
Thank you for taking the time to share your review. We apologise for any frustration you have experienced.
Customers can close their accounts through Digital Banking or by writing to us by post. While we cannot comment on specific cases, it is possible that an identification or verification step was not completed successfully, and you are therefore being asked to provide more information. This is a crucial security measure to ensure the safety of our customers' accounts and data.
We hope this information is helpful.
Multiple attempts over past few months…
Multiple attempts over past few months to open an account, always freezes and then page cannot be displayed. I have now given up. How can this be a bank when its systems are so poor. Muslims are doing their best to avoid conventional banks however the alternative is this and its poor.
30 December 2024
Unprompted review
Reply from AlRayan Bank UK
Thank you for taking the time to leave a review. We are sorry to hear you are experiencing problems while trying to open your account. To help us investigate further, please provide additional details by calling us or completing our feedback form.
https://www.alrayanbank.co.uk/feedback-form
Reply from AlRayan Bank UK
Brendan, thank you for your post. We're pleased to hear that Mohammed was able to assist you and thank you for choosing Al Rayan Bank.
acquisition team and Sana…
Liaised with acquisition team and Sana Naveed was superb- great attention to detail, prompt replies to queries and timely feedback, very courteous & professional. Process was reassuring and efficient thanks to her kind care.
20 December 2024
Unprompted review
Reply from AlRayan Bank UK
Asif, thanks so much for sharing your positive experiences. We're really pleased to hear that Sana and the team were able to assist you. Thanks for choosing Al Rayan Bank.
Great customer service
Great customer service. Muhammad Baig, especially, was by far the most patient customer advisor I have ever spoken to from the bank. Answered all my questions and was very respectful.
20 December 2024
Unprompted review
Reply from AlRayan Bank UK
Zobiya - thank you for your great feedback. It's great to hear that Muhammad Baig was able to support you. Thanks for choosing to bank with us.
Frustrating App at Al Rayan Bank
At 94 years old, verbal communication is virtually impossible due to profound deafness and only partial eye sight. However, I am able to deal with several banks on line without difficulty but Al Rayan Bank defies all my efforts. With Digital Banking on their app not working, I and my wife are reluctant to invest further with a bank who otherwise provide a reasonable service.
20 December 2024
Unprompted review
Reply from AlRayan Bank UK
We're sorry to hear about your experience with our Digital Banking services. We understand that your account has matured, and the funds have been successfully transferred to your nominated external account. Thank you for having chosen to bank with us, we appreciate your custom.
I received excellent customer service…
I received excellent customer service from Mr Mohammad Baig, who promptly helped me resolve the issue.
19 December 2024
Unprompted review
Reply from AlRayan Bank UK
Ali, thanks for the feedback. We're really very pleased to hear that Muhammad helped you with your issue. Thanks for choosing Al Rayan Bank
Good service from Muhammad Baig to get…
Good service from Muhammad Baig to get online
19 December 2024
Unprompted review
Reply from AlRayan Bank UK
Imran, many thanks for taking the time to post your great review. We're so happy that Muhammad Baig was able to support you. Thanks for choosing to bank with us.
Excellent call handler!
Great person to speak with, easy efficient and got the job done. Mohammed Baig was a great problem solver for me and got the information I needed ASAP.
19 December 2024
Unprompted review
Reply from AlRayan Bank UK
Hamzah, thank you for your review. It's great to hear that Muhammad Baig was able to solve your problem so quickly. Thanks for choosing Al Rayan Bank
Muhammad Baig was the customer service…
Muhammad Baig was the customer service agent who patiently guided me through on line registration. Extremely polite and helpful. Thank you.
19 December 2024
Unprompted review
Reply from AlRayan Bank UK
Nigel, thanks for sharing your positive experience. It's really good to know that Muhammad Baig was able to guide you through your registration. Thanks for choosing Al Rayan Bank
The agents are very helpful
The agents are very helpful, Muhammed Baig, and Fauzia and others.
18 December 2024
Unprompted review
Reply from AlRayan Bank UK
We're delighted to hear Muhammed Baig, and Fauzia, have been so helpful. Our team is committed to providing excellent support, and it's wonderful to know that their efforts have made a positive impact. We appreciate your feedback and look forward to assisting you in the future.
Ihave had 2 accounts with them and had…
Ihave had 2 accounts with them and had no trouble both in setting them up and payout at the end , this was over a 3 year period.money payed into my bank the same day.
9 December 2024
Unprompted review
Reply from AlRayan Bank UK
Thank you for sharing your experience. We're pleased to hear that setting up and managing your accounts over the past three years has been trouble-free. We appreciate your trust in Al Rayan Bank and look forward to continuing to meet your banking needs.
Very good customer service
Very good customer service from Mohammed Baig.
17 December 2024
Unprompted review
Reply from AlRayan Bank UK
Thank you for your feedback. We're happy to hear that you received very good customer service from Muhammed Baig. We appreciate your recognition and look forward to assisting you in the future.
Very helpful advisors
Al Rayan bank have been helpful and in particular Muhammad Baig as an advisor!
He helped to rush though some paperwork for my elder mother! She is nearly 90 and doesn’t do online banking but we found a way she could get to her funds! I could highly recommend this bank for good interest rates and professionalism!
Thank you very much
16 December 2024
Unprompted review
Reply from AlRayan Bank UK
Thank you so much for your kind words. We're delighted to hear that you had a positive experience with Al Rayan Bank. It's wonderful to know that Muhammad Baig, was able to assist your mother with her banking needs efficiently and compassionately. We are glad to hear that our profit rates and professionalism have met your expectations. Your recommendation is appreciated. Thank you for choosing Al Rayan Bank.
I want to commend Mrs Sana Naveed…
I want to commend Mrs Sana Naveed excellent customer service and express my appreciation for the prompt resolutions you’ve provided to my concerns. Your dedication to ensuring customer satisfaction truly stands out, and I am grateful for the support I’ve received.
Thank you for your continued efforts and i wont hesitate to recommend Alrayan bank service to my friends and family!
Best regards,
16 December 2024
Unprompted review
Reply from AlRayan Bank UK
Thank you for your positive review. We're pleased to hear that Sana Naveed provided you with excellent customer service and prompt resolutions to your concerns. It's wonderful to know that you would recommend Al Rayan Bank to your friends and family. Thank you for choosing Al Rayan Bank.
Zakariya was very patient and helped me…
Zakariya was very patient and helped me take my time. He made something that was very daunting to me easy. I have used this bank for many years and can recommend it.
13 December 2024
Unprompted review
Reply from AlRayan Bank UK
Thank you for your wonderful feedback. We're delighted to hear that Zakariya was able to make a daunting task easy for you with his patience and support. It's fantastic to know that you've been a loyal customer for many years and that you would recommend our bank.
Exceptional customer service
I spoke with Zakariya who helped me get onto my account using my computer and was extremely patient and helpful throughout this whole process
12 December 2024
Unprompted review
Reply from AlRayan Bank UK
Thank you for your kind words. We're delighted to hear that Zakariya was able to assist you effectively and provide the patience and support you needed to access your account. If you need any further assistance, please don't hesitate to reach out.
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