Alternative Brewing Reviews 340

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their solid construction and premium feel. Many appreciate the excellent service, fast delivery, and competitive pricing, often finding better selections and prices compared to local options. The range of products is also frequently highlighted as extensive and well-curated. However, some customers experienced issues with delivery services, particularly with Aramex, citing significant delays. A few other people also felt that customer service was unhelpful when dealing with faulty products or incorrect orders, leading to frustrating and difficult replacement processes. There were also isolated reports of products malfunctioning or not being fit for purpose, with some customers expressing dissatisfaction with the company's warranty policies and resolution efforts.

What people talk about most

Product

Users describe positive interactions with products, frequently praising their quality, design, and... See more

Quality

Clients share positive opinions on quality, frequently praising the high-quality design, premium feel, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and quick delivery,... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the prompt, efficient, and helpful... See more

Price

Customers consistently note positive experiences with price, often finding products at the lowest or very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This coffee steamer is genuinely barista quality. The milk texture is smooth, creamy and consistent every time — exactly what you’d expect from a good café. It heats quickly, is easy to use, and mak... See more

Company replied

Rated 5 out of 5 stars

Got myself the Normcore Spring Loaded V5 tamper and I must say, it does not disappoint. Solid construction, quality product. Definitely recommend for those who want to level up their home barista game... See more

Company replied

Rated 5 out of 5 stars

After much research, I decided to get this kettle over the Fellow Stagg or Corvo models. The spout design is a great compromise for both multi-purpose use where high flow is desirable and the... See more

Company replied

Rated 5 out of 5 stars

Portable espresso at its finest. It demands real pressure — a proper arm effort — but rewards with a dense, silky crema that rivals countertop machines. The flavour extraction is bold and expressive,... See more

Company replied


Company details

Information provided by various external sources

Alternative Brewing stocks unique coffee accessories and barista tools for professionals and home coffee enthusiasts alike!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best range in Australia

Best range in Australia. Great pricing. If you’re serious about coffee, this is where you buy your kit from. My setup, all from AB

1 May 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thanks for your feedback, Michael! We're stoked to be able to help you get the best kit and enjoy your brews!

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

No hesitation in recommending Alternative Brewing

I’ve ordered a few items from AB now (and have a few on my wish list!) and have no hesitation in recommending them. Their selection is excellent, shipping is fast and they’re great to speak to on chat for any questions. Would buy again without hesitation - no doubt soon!

19 January 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you so much for your kind words and recommendation, Daniel! We look forward to seeing you back soon to help you check off the remaining items on your wishlist! 😊

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Isomac Pro Dual Boiler PID Coffee Machine

Order Number: #531289
Very happy with the end result :)

19 May 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you so much for your kind words and for shopping with Alternative Brewing and supporting an Australian owned and operated small business!

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Flair 58x

Flair 58x. Awesome coffee machine. Had a few issues at the start but now I’m making some awesome coffee.

14 May 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Glad to hear you're enjoying your Flair 58x! It's fantastic that you're now brewing up some awesome coffee with it. Happy brewing!

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Weber EG-1 grinder

Prior to purchase i had asked AB a few questions about the grinder which they very quickly answered. Once the item was in stock i placed my order, #531704, and the grinder was delivered very quickly.

I noticed one of the burr sets were missing from the box so again i emailed AB and they were very apologetic and sent me the missing part the next day via express post. Brilliant service from AB and will highly recommend them to anyone. The grinder itself whilst not cheap, is a work of art and produces some amazing coffee. It is such a pleasure to use and always a talking piece when guest come over.

30 April 2024
Unprompted review
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Reply from Alternative Brewing

That sounds like a fantastic experience with us, John! And it's wonderful to hear you're enjoying your grinder – it is certainly not just a tool but a conversation starter! Thanks for sharing your positive experience, cheers!

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Kings of Online Coffee Supplies

These guys must be the kings of online coffee supplies. The Fellow coffee canister I purchased is top notch. Keeps coffee fresh for months

4 April 2024
Unprompted review
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Reply from Alternative Brewing

That's awesome to hear, Hayden! Sounds like you found a real gem with the Fellow coffee canister☕👑

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Hario Immersion Switch

clear website, planty of products.
great service, good quality product

23 April 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing


That's fantastic, Iden! It's always a win when you find quality gear. Enjoy your new Hario Set! Happy brewing! ☕👍

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Atmos Vacuum Canister from Alternative Brewing

My machine works best with very fresh beans. Each day I have to dial the grind to be finer to account for the beans ageing and each day the coffee gets worse and worse. I bought an Atmos vacuum canister from Alternative Brewing to keep the beans fresher for longer. It arrived within a couple of days and it works better than expected. Normally, I need to change my grind every day over the course of a week, but now I can pretty much get though the week with only one grind change mid week and still get a beautiful crema with every pour. Well worth it if you love your coffee.

17 April 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

That's awesome to hear, Mark! It sounds like the Atmos is really making a difference in keeping your coffee beans fresh. Thanks for sharing your experience!

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Alternate Brewing - Normcore Accessories

Have purchased a range of products from Alternate Brewing (AB), most recently from the Normcore product range; a tamp base, puck screen and a cleaning brush.

All products are of high quality are easy to use and work really well with my Breville Dual Boiler and Grinder.

AB had these items shipped out to me so quickly and products were packaged and protected well.

Cannot fault the experience. Thanykyou AB,
Tom G

4 April 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you for your review, Thomas! We're delighted that you're enjoying your purchases from our Normcore range and that they're working well with your setup.

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Hario 800mL insulated server

Great product, easy pickup and great website

8 April 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you for sharing your feedback, Andy! It is so great to hear that you found our products great and the pickup process easy.

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 1 out of 5 stars

Avoid at all costs

Alternative Brewing could be a case study for how not to treat your customers.

Bought a product that has one job (weigh coffee) that it can’t do - not even close.

Constant back and forth emails all signed off from different people. I’ve sent 26 emails to date over a scale that is wildly incorrect after a couple of weeks use.

They requested videos; I supplied them. Even after saying this showed well the problem, and having other people report the same issue with the same item (they said they hadn’t - but the comments were even there on their own YouTube review video!), and me posting back the item - they have not agreed to refund. When I mentioned my rights, they made fun of me.

Any normal business would refund the money - no questions asked. The issue is then between them and the manufacturer.

One of the worst businesses I’ve ever known.

9 April 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

We're genuinely sorry for any frustration this process has caused. We understand your concerns and want to assure you that we take them seriously. It's standard practice to assess any issues or potential faults to determine the best course of action and it is our goal to find a fair resolution. Please keep in touch with us so we can work together to resolve this issue satisfactorily.

Rated 5 out of 5 stars

Amazing product

Amazing product, easy to use and a delicious result. I never would have thought of this type of coffee if it wasn't for alternative brewing!

2 April 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you so much, Alexander! We're thrilled to hear that you're enjoying new brews and that we were able to introduce you to a delicious new coffee experience. Cheers to many more delicious cups ahead! ☕️

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Fast delivery and products as described

12 January 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thanks so much, John! We hope you're enjoying your new brew gear!

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Manual grinder at Alternative Brewing

I ordered 1Zpresso Q2 S Coffee Grinder (Order Number: #523539) at Alternative Brewing to do coffee in a moka pot. I’m just a coffee beginner who decided to change his coffee preparation routines from capsule machines and occasional Turkish/moka coffee pot preparations. I really enjoy the process of grinding and subsequent coffee preparation. The scale system on the grinder is quite easy to use once you get it and provides with a lot of options for different coffee preparation methods. So far, the grinder works perfectly for moka coffee.

3 April 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you for sharing your experience, Arseny! We're thrilled to hear that you're enjoying your journey into the world of coffee preparation with the Q2 S Grinder. Happy Brewing!

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Fellow Servo in Alternative Brewing

good coffee supplier in QLD

9 March 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you for your kind words, Rico! We're glad to be your go-to supplier for brewing gear!

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 4 out of 5 stars

For your brewing needs

Lots of stuff at multiple levels of experience/price

19 February 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Nice one, Jason! We're thrilled to be able to cater to all interests and budgets. Enjoy exploring our range!✨

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Fast delivery and great products

Fast delivery and great products. I can get everything I need for my coffee equipment from here.

18 March 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you, Ben! We're here to ensure you have everything you need for your coffee journey. Happy brewing! ☕️

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Handy

Well, I’m liking it. It's a perfect size for me. Thanks

19 March 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thanks Shankar! We're delighted to hear that you're enjoying your purchase and that it's just the right fit for you! Happy Brewing! 😊

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Great Grinder - Fellow Opus

I bought the Fellow Opus grinder the other day and have no regrets. Grinder is easy to use and has a great range of grind sizes. It’s been great for stovetop Moka pot and filter coffee. There is a decent amount of retention between grinds, but I would say that’s to be expected at the price point. Overall a really great value grinder which has served me well

Everything was super easy through Alternate Brewing. Dispatched very efficiently and all arrived safe and sound!

26 February 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you for sharing your experience, Jude! We're glad the Fellow Opus has been a great addition to your coffee routine. We appreciate your feedback and are happy your shopping experience with Alternate Brewing went smoothly. Enjoy your coffee! ☕️✨

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

Rated 5 out of 5 stars

Best kettle ever

Great product and delivery to New Zealand was exceptional.

20 February 2024
Unprompted review
Alternative Brewing logo

Reply from Alternative Brewing

Thank you so much for your kind words, Kevin! We're thrilled to hear you're enjoying your new gear and that your delivery experience was great. If you ever need anything else, just give us a shout!

Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.

Kindly, The Alternative Brewing Team

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