I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling... See more
Company replied
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See what reviewers are saying
We used the Altus Group to challenge our rates valuation. They were able to successfully reduced our rates bill, backdated to 2017, much to our delight. Throughout they were professional and our acc... See more
Company replied
Above and Beyond After being contacted by many firms, we were unsure who to trust to properly examine our company rates. We chose Altus Group and were impressed. We have not secured savings on all... See more
Company replied
We had some show houses and Altus Group managed to save us a great deal of money by communicating with Hunts DC directly, on our behalf. The information gathering was straightforward and we were inf... See more
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Company details
About Altus Group
Written by the company
As of the 1st January 2025, Altus Group’s property tax business has been acquired by Ryan, LLC. If you would like to leave feedback on the service you have received in relation to property tax after 1st January 2025, please do so on their Trustpilot page.
Altus Group is a leading provider of asset and fund intelligence for commercial real estate. We deliver intelligence as a service to our global client base through a connected platform of industry-leading technology, advanced analytics, and advisory services.
Trusted by the largest CRE leaders, our capabilities help commercial real estate investors, developers, lenders, and advisors manage risks and improve performance returns throughout the asset and fund lifecycle.
Altus Group is a global company headquartered in Toronto with approximately 1,900 employees across North America, EMEA and Asia Pacific. For more information about Altus (TSX: AIF) please visit altusgroup.com.
Contact info
Altus Group, Second floor, 74 Wigmore Street, W1U 2SQ, London, United Kingdom
- 0207 636 7347
- contact-us@altusgroup.com
- altusgroup.com
4.2
Great
618 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent an invoice out of blue
Overall - a pretty good experience. A small communications error was soon corrected. Very happy to recommend.
10 June 2024
Reply from Altus Group
Hello Adam,
Thank you for getting in touch. Im sorry that your experience has resulted in a three star review. I'm aware that you have been speaking with Joe who has sent over the required information.
I hope his email has fully explained things. If not, and you would like to discuss further, please email me at clientfeedbackuk@altusgroup.com.
Thank you,
Jacqueline
Excellent service
We have been dealing with Christopher Dillon on our rates review and have found him to be proactive and diligent in representing our interests.
13 June 2024
Unprompted review
Reply from Altus Group
This is excellent news. Thank you for this lovely review of the service Christopher has provided. I'll be sure to pass it on.
Jacqueline
A general respectable approach &…
A general respectable approach & guidance. Very suitable for the issue being assessed.
29 May 2024
Reply from Altus Group
Hello Mick,
Thank you for reviewing our company as five stars. Knowing you find our approach and guidence respectable is great to hear. I'm glad you feel our service is suitable for the issues being assessed.
Thank you,
Jacqueline
Good communication
Good communication , straight forward dealt with Christopher Dillon
5 June 2024
Unprompted review
Reply from Altus Group
Hello Gary, great feedbak, thank you for leaving us a review.
Jacqueline
Reply from Altus Group
Thank you for your five star review. It's great you found us to be helpful and professional.
Jacqueline
Great experience
Great experience! Our lovely altus rep was a delight to work with, and took only a tiny bit of my time and turned it into a significant set of savings for my charity. Highly recommended.
21 May 2024
Unprompted review
Reply from Altus Group
Thank you for taking the time to leave us a review. We really appreciate your feedback. It's great that we have achieved a saving for you. And we are grateful that you would recomend us.
Tahnks
Jacqueline
We have used Altus for over 5 years and…
We have used Altus for over 5 years and are continuing to use their services for a further 3 years. Great friendly service.
3 May 2024
Reply from Altus Group
Hi David, Its great to hear from a loyal client. I'm glad your experience with us has been a positive one. Thank you for leaving us a review.
Jacqueline
Reply from Altus Group
Thank you for leaving us a five star review Neil. We're grateful for your feedback.
Jacqueline
Excellent customer service provided by Emma Kidd
Excellent customer service provided by Ms Emma Kidd.
Polite, Courteous & Professional.
9 May 2024
Reply from Altus Group
Great review Navin. Thank you very much for your feedback. Emma will be pleased you feel her customer service was excellent.
Jacqueline
Chris was humble and polite and very…
Chris was humble and polite and very good and helped with all the problem and response was so fantastic that I heard from the VOA straight away.
He kept me updated about everything.
10 May 2024
Unprompted review
Reply from Altus Group
Thank you for your review. This is lovely feedback for Chris, I'm pleased he has left such a good impression. And that he was so helpful.
Thank you
Jacqueline
Great support from Louchelle Coertzen
Great support from Louchelle Coertzen - re: Business Rates.
9 May 2024
Unprompted review
Reply from Altus Group
Thank you for your feedback. I'll be sure to pass it on to Louchelle.
Thanks
Jacqueline
Not able to log on to my account
Not able to log on to my account. Reported it last week and no one has been back to me.
25 April 2024
Reply from Altus Group
Hello Richard,
I'm sorry you are having difficulty with our system. Our team have been trying to contact you. Please can you get in contact or provide the best contact number to clientfeedbackuk@altusgroup.com so that we can offer support?
Thank you
Jacqueline
Christopher Dillon was precise and to…
Christopher Dillon was precise and to the point on his questions which made my reply a simple task.
1 May 2024
Unprompted review
Reply from Altus Group
Hi Edward, thank you for leaving a five star review. Christopher will be very pleased with your feedback.
Thanks
Jacqueline
First Class Service
Laura provided a 1st class service and proactively managed a difficult setup for us as clients.
29 April 2024
Unprompted review
Reply from Altus Group
Hi Jonathan, Thank you for leaving a review of the service provided by Laura. It's great she was able to assist with the Goverment gateway set up,
Jacqueline
Prompt polite and reliable
23 April 2024
Unprompted review
Reply from Altus Group
Thank you for your review Ian. It's great news that you found us prompt, polite and reliable.
Jacqueline
Speak in Person …
Always at hand to take the time to speak to you, and explain to you your options.
23 April 2024
Unprompted review
Reply from Altus Group
Thank you for your five star review. Hearing that we take the time to speak to you and explain your options, is great feedback.
Thank you.
Jacqueline
Easy to deal with
The person dealing with me was very helpful and polite explained everything to me
9 April 2024
Reply from Altus Group
Hi Cynthia, thank you for your review. I'm glad you found us helpful and polite.
Jacqueline
Helpful
Laura was very helpful, informative and efficient, made the initial Gov red-tape setting up process very smooth! The company came highly recommended and so far I agree.
22 April 2024
Unprompted review
Reply from Altus Group
This is great news, thank you Lesley. Laura will be thrilled with this feedback!
Jacqueline
As specialists in their field they are…
As specialists in their field they are good at explaining things to the average layperson.
Their charging system is transparent and directly related to the results they achieve for your company.
18 April 2024
Unprompted review
Reply from Altus Group
Thanks so much for your 5-star review Stacey. Fantastic to hear you are so pleased with the explanation of the results we have achieved.
Gavin
Well Organised Company
Christopher Dillon was very helpful & handled the collection of the tenure very efficiently.
18 April 2024
Unprompted review
Reply from Altus Group
Thank you for your 5-star review! Happy to hear Chris was so helpful.
Gavin
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