Aluminium Trade Windows Reviews 

373
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often highlighting real-time tracking and prompt arrivals within expected timeframes. Many people commend the helpful and friendly staff, especially the delivery drivers, for their excellent communication and willingness to go above and beyond. The ordering process is frequently described as easy and stress-free, with good communication and support from the team throughout. However, some customers also noted issues with incomplete or incorrect orders, such as missing parts or wrong components, and occasionally received damaged items. A few people experienced inconsistent communication regarding delivery dates, leading to unexpected delays or early arrivals.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often praising the drivers for being... See more

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the helpfulness and... See more

Product

People report ambiguous experiences with product quality and delivery. Many customers are satisfied, praising... See more

Service

Consumers find service to be positive, with many reviewers praising the helpfulness and efficiency of the... See more

Order

Reviewers mention positive feedback about the ordering process, often highlighting its ease and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

for aluminium french windows 1. delivery was as forecast 2. installation was straightforward (the installation guide is bit light on detail around how glazing bead is installed) 3. door operation... See more

Rated 5 out of 5 stars

Brilliant up to the minute info on delivery with a very helpful real-time tracker. Anthony arrived right in the middle of busy school drop off period but was very patient while waiting for access. The... See more

Rated 5 out of 5 stars

We had double French doors and 2 side screen windows and 4 glazing units for the doors and windows delivered. The delivery driver was Anthony and was very helpful and pleasant to deal with,unfortunat... See more

Rated 5 out of 5 stars

Really appreciated having updates on delivery timing. Driver was most helpful and attentive to details. The delivery went well and as far as we can see, without unpacking it all, everything seems in g... See more


Company details

  1. #2 of 4 best companies in Aluminum Window Manufacturer

Written by the company

We offer the UK’s Largest Online Aluiminium range with a possible 742 million different configurations all of which can be configured online in minutes. All our items are fully Building Regulation Complient with A-Rated Glass fitted as standard with an optional upgrade for PAS24 for all new builds. Our online store is the ideal partner for any Builder, Installer or Homeowner to order your new Aluminium Windows and Doors with ease.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(373)

124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service. Delighted actually. I spent quite a bit on new windows etc .... I had one small issue and I spoke to them on the phone and they sorted it immediately. Peter George Rowe

14 February 2025
Rated 5 out of 5 stars

Perfect

Perfect.
Pleasant manner, helpful, prompt, efficient and made sure we had everything we needed.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

A window for Mr Bushnell

This driver was very preflight when the delivery driver arrived at my Address with this window, overall service was excellent, and the care this gentleman took to offload the window was fantastic, Thank you 👍

4 March 2025
Unprompted review
Rated 5 out of 5 stars

lovely windows

lovely windows. better than other online companies I have used previously, these people care and the delivery guy Tom was fantastic.

16 February 2025
Unprompted review
Rated 1 out of 5 stars

Damaged window

Damaged window, wrong cill, order arrived late. 2 weeks late.
It’s not trade, I could have bought the same window and had it fitted for the same price, SHOP around.
Trustpilot removed my last honest review, I’m not complaining against trust pilot,
A very poor response, if I were allowed photos, you would be very very shocked at the substandard, well you can’t say workmanship. Tut tut.

15 February 2025
Unprompted review
Aluminium Trade Windows logo

Reply from Aluminium Trade Windows

There is a reason trustpilot are removing the reviews left by this account. They are not based on a genuine experience. This account has 3 pages worth of 1 star reviews left for businesses around the world. As for prices there is no way you would get windows or doors fitted for the price we advertise for.
As for shopping around, we have an online website with live pricing that anyone can use to get a quote without signing up or giving over details meaning you won't get hounded by any sales advisors, we don't push anyone into buying with us and customers are welcome to shop around for prices, there is a reason people still choose to use us. Our hundreds of genuine reviews from genuine customers show they are happy with our service.

Rated 5 out of 5 stars

The driver unfortunately had to unload…

The driver unfortunately had to unload on his own as I had been admitted to hospital before the delivery. However the delivery was stored safely and without damage. Well done Anthony for effecting the delivery in difficult circumstances

28 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look