Having recently been scammed by a Company I was concerned about placing an order on-line for a cantilever umbrella. Aluxo has a functioning telephone line with a very helpful person on the end of the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant company to deal with from start to finish. My sofas were delivered a week after I placed my order. Delivered and assembled with care and packaging removed. My 2 boucle sofas in steel grey ar... See more
Company replied
Absolutely love these acoustic panels from Aluxo. Delivery was super fast and the quality-to-price ratio is honestly amazing. I chose the Walnut Dark Oak finish and they look fantastic in real lif... See more
Company replied
I recently purchased a corner sofa. Not only that I am super pleased with the affordable price but also with the quality. While my sofa was delivered we encountered an issue ,the sofa was delive... See more
Company replied
Company details
Written by the company
Aluxo brings together trend-led design, premium quality furnishings, and high-level customer service to deliver statement furniture and investment pieces that will last.
Contact info
32 Albury Drive, OL12 7SX, Rochdale, United Kingdom
- hello@aluxo.co.uk
- aluxo.co.uk
4.6
Excellent
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A quailty service and quality product
Ordering on line was so straight forward and i was kept informed very step of the way. The delivery arrived at 6.30am when expected and they totally went above and beyond when I had to change delivery dates. The sofa was built in 10 minutes and packaging taken away . The delivery men were very polite and helpful . The sofa is fantastic.
Overall this was a painless purchase and I am so thrilled as it couldn't have been any better.
Im so glad I chose Aluxo and wouldn't hesitate to purchase again and I really recommend them .
22 June 2026
Reply from Aluxo
Thank you so much for your amazing feedback, Lisa! We’re delighted to hear that your experience with us was seamless from start to finish. It’s wonderful to know that your Harlem Sofa Set arrived as expected, and that our delivery team were able to accommodate your change of delivery date, assemble everything quickly, and remove all the packaging for you.
We’re thrilled that you’re so pleased with your new sofa and that the whole experience exceeded your expectations. Thank you for choosing Aluxo and for your recommendation—it truly means a lot to us. We hope you enjoy your new furniture for many years to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Exceptional Customer Service
First time using this company and thier customer service is exceptional!! Had an issue with the courier company they used (DX Delivery) damaging my panels not only once but twice and without hesitation they replaced them and also used a different courier to have it replaced. Would highly recommend.
23 June 2026
Reply from Aluxo
Thank you so much for your wonderful feedback, Suzanne! We’re delighted to hear that you were happy with our customer service and that we were able to get everything resolved for you.
We’re very sorry again for the damage caused during transit. There were unfortunately some handling issues at the courier's Scotland depot, but we really appreciate your patience and understanding while we arranged the replacements and switched to an alternative courier to ensure your panels arrived safely.
Thank you again for your recommendation — it means a great deal to our team.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Reply from Aluxo
Thank you so much for your lovely feedback, Lorraine! We’re absolutely delighted to hear that you love your new Tribeca Corner Sofa! It’s also wonderful to know you had a great experience with our service. We hope you enjoy your new sofa for many years to come.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Quick delivery and good communication
Quick delivery and good communication. The furniture I ordered is perfect. What more could you ask for?
22 June 2026
Reply from Aluxo
Thank you so much for your wonderful feedback, Mrs K! We’re delighted to hear that your outdoor furniture set arrived quickly, that you were kept well informed throughout, and that it’s exactly what you were hoping for. We hope you enjoy it for many seasons to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
My dining table came in 2 days
My dining table came in 2 days. The service was fast efficient and the two guys were professional and polite. They got the table unwrapped and set up in no time it looks amazing.
3 June 2026
Reply from Aluxo
Thank you so much for your lovely feedback, Simone! We’re delighted to hear that your Marble Dining Table arrived so quickly and that our team provided a smooth and professional assembly service for you.
It’s wonderful to know everything was set up efficiently and that you’re happy with how amazing it looks in your home.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Amazing service
Amazing service. Answered a question I had immediately. Would definitely recommend as the product is top quality.
26 May 2026
Reply from Aluxo
Thank you so much for your wonderful feedback, Sue! We’re delighted to hear that our team could assist you quickly and that you’re happy with the quality of your Panelux™ Pro Wall Panels. We truly appreciate your recommendation and support.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Reply from Aluxo
Thank you for your kind feedback, Peter! We’re delighted to hear that you were happy with both the delivery and our customer service.
We really appreciate your patience while we worked through the issues to make sure everything was right for you in the end.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Reply from Aluxo
Thank you for your feedback! We’re delighted to hear that your Dining Chair was handled with care during delivery and arrived safely. We hope you’re enjoying your new chair and its stylish addition to your home.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Excellent customer service
Very pleased with my garden furniture. Arrived quickly and efficiently thank you
26 May 2026
Reply from Aluxo
Thank you so much for your lovely feedback, Adele! We’re delighted to hear that you’re pleased with your garden lounge set and that it arrived quickly and efficiently. It’s also wonderful to know that our customer service team helped make your experience a positive one.
We hope you enjoy your new outdoor furniture for many seasons to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Products are even nicer in real life
Products are even nicer in real life, delivery and customer service was excellent and they arrived promptly.
11 May 2026
Reply from Aluxo
Thank you so much for your lovely feedback, Lucy! We’re delighted to hear that your Garden Lounge Set looks even better in real life and that you were happy with both the delivery and customer service experience.
We hope you enjoy relaxing outdoors with your new set for many seasons to come 😊
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Acoustic panels from Aluxo…
Ordered some acoustic panels from Aluxo after comparing a few different sites, and I thought both the look and price were really competitive. I ordered almost exactly what I needed but was a little concerned about potential damage during delivery.
I sent an email beforehand and Kirk responded quickly, reassuring me that extra care would be taken with the packaging. The panels actually arrived sooner than expected, in perfect condition, and the quality exceeded expectations.
Really pleased with both the product and the customer service — I would definitely shop there again. Thank you!
20 May 2026
Unprompted review
Reply from Aluxo
Thank you so much for your thoughtful feedback, Hrushi! We’re delighted to hear that your Acoustic Wall Panels exceeded expectations and arrived safely and sooner than expected.
We completely understand your concerns regarding delivery, so we’re really pleased that our team was able to reassure you and ensure extra care was taken with the packaging. It’s fantastic to know both the product quality and CS left such a positive impression.
We truly appreciate your support and look forward to welcoming you back again in the future!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Great table and chairs we love them
Great table and chairs we love them. Customer service was great too when we needed them. Very quick and efficient! Thank you.
27 April 2026
Reply from Aluxo
Thank you so much for your lovely feedback, Katie! We’re delighted to hear that you love your Marble Dining Set and that our customer service team was able to help quickly and efficiently when needed.
We’re sorry again for the mix-up with one set of the chair legs, but we’re pleased everything was resolved smoothly for you in the end.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Just ordered a sample which I loved
Just ordered a sample which I loved. Now would like to see sofa before ordering
10 April 2026
Reply from Aluxo
Thank you for your lovely feedback, Christine! We’re so pleased to hear that you loved the sample, and we completely understand wanting to see the Tribeca sofa in person before making your final decision.
The Tribeca family is ready and waiting to welcome you 😊 If you have any questions in the meantime, our team will always be happy to help.
Brilliant company to deal with from…
Brilliant company to deal with from start to finish. My sofas were delivered a week after I placed my order. Delivered and assembled with care and packaging removed. My 2 boucle sofas in steel grey are beautiful quality. Firm but very comfortable. I couldn’t stand fluffing the feather cushions constantly from my old sofa, these are perfect. Still wide enough to kip on, very stylish and appear to be very hard wearing. 100% recommend.
24 April 2026
Reply from Aluxo
Thank you so much for your amazing feedback, Shubidoo! We’re delighted to hear that your Sofa set have exceeded your expectations. It’s fantastic to know you’re enjoying the comfort, style, and practicality — especially the supportive cushions without the constant fluffing!
We’re also pleased that the delivery and assembly process went smoothly and that our team took great care throughout. Thank you again for your recommendation and support — your new setup sounds absolutely stunning.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Marble Coffee Table
Item in perfect condition as it was very well packaged. Excellent delivery service.
Instruction leaflet very poor though. Overall quality of product very good.
20 April 2026
Reply from Aluxo
Thank you for your feedback, James! We’re delighted to hear that your Orvar Marble Coffee Table arrived in perfect condition and that you were happy with the packaging, delivery service, and overall quality of the product.
We also appreciate your comments regarding the instruction leaflet and will certainly take this on board for future improvements. In the meantime, if you ever need any further assembly guidance or support, please don’t hesitate to contact our team — we’re always happy to help.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Very reasonable price for good quality…
Very reasonable price for good quality sofas, fast delivery times.
27 April 2026
Reply from Aluxo
Thank you so much for your lovely feedback, Vicky! We’re delighted to hear that you’re happy with the quality and value of your Harlem 3-Seater and Armchair, and that delivery was nice and quick too.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Reply from Aluxo
Thank you for your lovely feedback, Agnes! We’re delighted to hear that you’re happy with the beautiful, high-quality finish of your Panelux™ Pro Wall Panels.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Excellent quality
Excellent quality panels and fabulous customer service would definitely recommend
24 April 2026
Reply from Aluxo
Thank you so much for your wonderful feedback, Julia! We’re delighted to hear that you’re happy with the quality of your Panelux™ Pro Wall Panels and that you had a great experience with our customer service team. We really appreciate your recommendation!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Amazing product!
Ordered the lounge set and it has completely elevated our garden. Chairs are really comfortable and the table looks high quality! Definitely worth the investment. I’ll be clearing up the yard ready to order the matching parasol next. Thank u, Aluxo x
9 April 2026
Reply from Aluxo
Thank you so much for your lovely feedback, HY!
We’re delighted to hear that your lounge set has elevated your garden — that’s exactly the kind of transformation we love to see. It’s great to know you’re enjoying the comfort of the chairs and the quality of the table.
We’ll be excited to see your space once it’s all set up with the matching parasol too 😊 Thank you again for your support!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Excellent Service
Fantastic experience with the sofa company! The quality of the sofa is outstanding comfortable, stylish, and exactly as described. From ordering to delivery, everything was smooth and well-organized. The delivery team was punctual, professional, and handled the sofa with great care.
Really impressed with both the product and the service. Highly recommend this company to anyone looking for quality furniture!
4 May 2026
Unprompted review
Reply from Aluxo
Thank you so much for your wonderful feedback, Ahmad! We’re delighted to hear that you’re enjoying your sofa and that it’s both comfortable and stylish, just as expected. It’s also great to know the whole process from ordering to delivery was smooth, and that our delivery team took great care of everything for you — especially during the busy holiday period.
A warm welcome to the Tribeca family, and we really appreciate your recommendation!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.