Aluxury® Reviews 

308
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, finding them well-made and aesthetically pleasing. People find the diffusers simple to operate, easy to set up, and appreciate the convenience of waterless models, which effectively fill rooms with amazing, strong, and lasting scents. Reviewers frequently highlight the fast delivery, with products arriving well-packed and in excellent condition. However, some customers also noted issues with product performance, mentioning diffusers that broke, did not emit vapor, or failed to effectively fragrance a room. A few other people also felt that the company was unresponsive to inquiries or complaints, or did not adequately address their concerns. Additionally, some customers experienced order discrepancies, such as receiving the wrong size oil, delivery mix-ups, or products with different labels and scents than advertised.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its quality, effectiveness... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

User experience

Customers consistently note positive experiences with user experience, finding the product easy to set up,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple and quick, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really like this but the instructions on how to actually attach the oils are non existent. I spent at least 2 hours doing all kinds of web searches just to learn the correct way to attach it, even the... See more

Rated 5 out of 5 stars

The Nebula diffuser is definitely worth far more than the five stars I can give it on here. The unit itself is very smart and understated and would look good in any room, whatever the decor. It is s... See more

Rated 5 out of 5 stars

Nice little device, the scent comes through straight away. There are several different settings for the timer but not it is not complicated to set at all. First I wasn't sure if the smaller 10ml bottl... See more

Rated 5 out of 5 stars

Incredible fragranced oils and essential oils... The best I've found and I've been trying various oils for years. Their Nebula waterless diffuser is also amazing, the best scent throw and contro... See more


Company details

  1. Homewares Shop
  2. Flavours, fragrances and aroma Supplier

Written by the company

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(308)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just what I was looking for!

Just what I was looking for! A great oil-based diffuser at a great price. Good settings options and it really changes the atmosphere in our flat. I can't wait to try a few different fragrances!

18 September 2023
Rated 5 out of 5 stars

Amazing diffuser 🌟

I've had other diffusers in the past, but this one is by far the best. It looks really nice, its quiet when running and the charge lasts a really long time. The scents smell incredible, long lasting and now my house smells amazing! I can't stop telling people about it!

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful fragrance

Beautifully packaged. Lovely velvet feel bag for diffuser. The oils smell wonderful and linger even when it'switched off. I love that you have different time options. Would make a beautiful gift.

16 October 2023
Rated 5 out of 5 stars

Nebula diffuser

Love the diffuser delivers such a large amount of fragrance from such a compact & sleek device.
After running smoothly for along time I had a small issue with it contacted company who sorted it all out very efficiently.
Top customer service fast response and resolve.
The only problem I have now is trying to decide which of the oils I love best !! They really are beautiful and definitely worth the price.
My house smells amazing

6 October 2023
Rated 5 out of 5 stars

Luxury fragrances that last

Arrived quickly, well packaged and love the oils I choose. Found the plastic inner lid on the fragrance bottle hard to remove and instructions not clear re the long thin metal stick included. But yes I would recommend

10 October 2023
Aluxury® logo

Reply from Aluxury®

Thank you for your kind words. We're sorry about the bottle lid being hard to remove, our future bottles have moved away from that. The long thin metal needle is to help clean the nozzle :) have a great day!

Rated 5 out of 5 stars

Love love love!

Love love love these, on my second and I will be buying some for Christmas presents. They are just amazing. I accidentally tally ordered the wrong fragrance but I like it better than my favourites now! I’ll be trying more..

2 October 2023
Rated 5 out of 5 stars

Best diffuser I've used

My order was delivered very quickly. It was packaged well and the presentation was lovely. I am delighted with its performance, both fragrances I chose are gorgeous and fill my house with with their aromas. All the family have noticed and commented on the nice smells. I am also impressed at how little oil I have used so far, this is going to be an economical way to fragrance my home. I am going to order one for the bedroom so I can fill that space with relaxing blends.

18 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look