Aluxury® Reviews 

306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, finding them well-made and aesthetically pleasing. People find the diffusers simple to operate, easy to set up, and appreciate the convenience of waterless models, which effectively fill rooms with amazing, strong, and lasting scents. Reviewers frequently highlight the fast delivery, with products arriving well-packed and in excellent condition. However, some customers also noted issues with product performance, mentioning diffusers that broke, did not emit vapor, or failed to effectively fragrance a room. A few other people also felt that the company was unresponsive to inquiries or complaints, or did not adequately address their concerns. Additionally, some customers experienced order discrepancies, such as receiving the wrong size oil, delivery mix-ups, or products with different labels and scents than advertised.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its quality, effectiveness... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

User experience

Customers consistently note positive experiences with user experience, finding the product easy to set up,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple and quick, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really like this but the instructions on how to actually attach the oils are non existent. I spent at least 2 hours doing all kinds of web searches just to learn the correct way to attach it, even the... See more

Rated 5 out of 5 stars

The Nebula diffuser is definitely worth far more than the five stars I can give it on here. The unit itself is very smart and understated and would look good in any room, whatever the decor. It is s... See more

Rated 5 out of 5 stars

Nice little device, the scent comes through straight away. There are several different settings for the timer but not it is not complicated to set at all. First I wasn't sure if the smaller 10ml bottl... See more

Rated 5 out of 5 stars

Incredible fragranced oils and essential oils... The best I've found and I've been trying various oils for years. Their Nebula waterless diffuser is also amazing, the best scent throw and contro... See more


Company details

  1. Homewares Shop
  2. Flavours, fragrances and aroma Supplier

Written by the company

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

306 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(306)

85 reviews in the last 12 months

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Rated 4 out of 5 stars

Great idea for making your home smell nice.

I really like the fact that it is small, lightweight and no need for plugging in or filling with water. I chose the black one which suits with my black units, so not obtrusive. It is easy to charge up with the usb plug then all you need to do is insert the essential oil bottle inside and it is ready to use. It lasts a long time between charges too. There is a quiet humming noise when it is on but you wouldn't notice this if you had the TV or music on. My only negative is that I chose a scent which unfortunately, I didn't like, but that's a chance you take when buying a new scent on line. However, I swapped it for one I already owned and now am very pleased with it. I would recommend this, it is a bit pricey but cheaper in the long run than buying candles and diffusers. The only reason I gave 4 stars rather than 5 is because there were no instructions in the box and it was a little confusing at first as to how to use the timings but after a few tries I worked it out. The On off button works the right hand side of 15, 60 or 120 seconds and the Clock Icon works the left had side of 60,120 or 180 mins.

27 March 2024
Rated 4 out of 5 stars

I bought 2

I have just updated this review as I have to say they were on the comments straight away and explained so well done Aluxury I bought 2. One white, one black.
If find them a little noisy, however I can not work out how to keep these on, and when I asked the company, they told me the timings on top are wrong and confusing.
You categorically said they were confusing, so please do not try and say you didn’t, I will request the conversation on line

4 April 2024
Aluxury® logo

Reply from Aluxury®

Hello Lilly,

Thank you for your review. However, there seems to be some confusion. The timings on top are absolutely correct, we've sent you an email to help clarify.

Please can you reply to it and we'll happily assist you.

Rated 5 out of 5 stars

Received products in the form of…

Received products in the form of candles/reed diffuser/electric diffuser, can't fault any of them. The smells are fantastic and the electric diffuser is a really neat little product. Compact, pleasing to the eye and most importantly doing it's job well!

1 April 2024
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Firstly I would like to say this is the 1st bad review I have ever posted but my experience with this company has been very negative.
I received the unit on 22nd January this year.
My first email was sent to them on the 25th January regarding it didn't seem to be charging properly....since then I have had various issues and have carried out 4 maintenances as it keeps blocking.
As of yesterday there has been a total of 24 emails between the company and myself...I asked for a refund as I
believe there is something wrong with the unit but was refused...my daughter has a similar one but from a different company and has had no issues so sadly I would advise nit buying unless you're lucky enough to get a unit that works correctly.

2 April 2024
Unprompted review
Aluxury® logo

Reply from Aluxury®

We're truly sorry to hear of the challenges you've faced. It appears that the charging issue stemmed from an incompatible plug, and we're relieved to know the diffuser itself is functioning well.

We understand the cleaning process has been less than ideal for you. However, as explained, this is the same for all oil diffusers and requires some level of maintenance. You're not using our recommended oils and again, we mentioned that some oils and the amount of use can cause more maintenance over time.

As the unit is working correctly, we're unable to offer a refund, but we're committed to helping you enjoy your diffuser to the fullest. Please contact us for any further assistance.

Rated 5 out of 5 stars

Beautiful scent

Beautiful scent, well packaged and speedy delivery.

26 March 2024
Aluxury® logo

Reply from Aluxury®

We're thrilled to hear this! Your appreciation means the world to us at Aluxury. Thank you for sharing your experience.

Rated 5 out of 5 stars

Great product

Great product with lovely smelling oils. Speedy delivery and a great company to deal with.

29 February 2024
Aluxury® logo

Reply from Aluxury®

Thank you for the kind words, we're happy to hear you're enjoying the oils. Have a lovely week!

Rated 5 out of 5 stars

Buy it now

I have recently moved house and feel that a nice smelling home is an investment so I researched waterless diffusers for a while before spending money. Aluxury appeared to be the best option for what I wanted. My parcel has just arrived and it’s lovely. I’m pleased with the quality of the product and the oil “Ocean Azure” is beautiful, it’s identical to WC Seyshells. I will be buying another diffuser soon as a gift for a friend because it’s a beautiful gift to receive.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Very good products and service

Very good products and service. No complaints!
The waterless diffuser is so nice and every oil I’ve ordered so far has smelt so nice. Wafts all around the house

7 February 2024
Aluxury® logo

Reply from Aluxury®

We're happy to hear you're enjoying the products. Have a lovely weekend!

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