This company is falsely marketing their…
This company is falsely marketing their products. This store looks like a high end light supplier with high quality products, we thought the lights looked beautiful and ordered two wall lights for over 300 euros (aplique-de-pared-cruzea). We then had a notification that they were being shipped from china and when they arrived we were shocked and disappointed by the quality. These products are clearly drop shipped from china with no quality control or assurance. The website claims they are made of iron, they are made of thin painted metal and weigh nothing. We are now being being offered a voucher for the store to keep the lights.
Reply from Aluzio
Hello Holly,
Thank you for sharing you review. We are sorry to hear you are not satisfied with your order.
Please understand that the voucher we offer does not exclude your right to return the item(s).
If you decline the voucher we will send you the return form. You can use the form to send the items back to us, we will provide you with a full refund as soon as your return shipment has arrived.
If you need any help with this, please contact us at info@aluzio.es
Best regards,
Team Aluzio