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Stitchi Sewing Shop Reviews 

1,647
•
TrustScore 5 out of 5

4.9

Hobby shop
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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and willingness to provide advice and support, making interactions pleasant and productive. Many people highlight the excellent quality of the products, especially fabrics and accessories, which are often described as beautiful and long-lasting. The delivery service is frequently mentioned as exceptionally fast, with many orders dispatched the same day and arriving the next day or within 48 hours. Reviewers appreciate the secure packaging and the overall efficiency of the ordering process, often noting that the company rivals larger online retailers in speed. However, some customers also noted a limited selection of children's fabrics and occasional delays in receiving orders, particularly around holiday periods.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, describing them as friendly, helpful, and personable.... See more

Product

Reviewers highlight positive aspects of product quality, consistently praising the excellent and top-quality... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent fabric and... See more

Order

Customers had positive experiences with order, frequently highlighting the speed of dispatch and delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent small business with the best customer service. Phone calls and emails answered by the ladies themselves who can answer your questions. Orders posted the same day. Best quality fabrics a... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Always Knitting and Sewing enough I found them by chance during lockdown on their facebook lives. Since then I became a stitchi club member, I’ve purchased the last 2 years adv... See more

Company replied

Rated 5 out of 5 stars

Amazing small business selling mainly cotton fabrics and accessories. I subscribe to the monthly subscription boxes which contain a project to make along with a detailed video. I’ve learnt so many new... See more

Company replied

Rated 5 out of 5 stars

This company cares about its customers. It responds instantly to questions and fulfills orders promptly. They are always ready at the end of the phone or email to offer advice. Their stitch club is am... See more

Company details

  1. #35 of 181 best companies in Hobby shop

Written by the company

Always Knitting & Sewing, Online Shop; polycotton fabric, cotton fabric, fat quarters, fat quarter bundles, ribbon , buttons, bias bindling, fleece, lace,

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,647)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

AKAS Above and Beyond

Always Knitting and Sewing have a very varied selection of quality mainly cotton fabrics, interfacings and waddings, haberdashery and more. They have a great knowledge of stock and suitability for a particular project you might have in mind. Above this I have to say that Andrea and all the staff could not be more helpful, either by message, email, or phone call. Keep doing what you're doing.

27 January 2025
Rated 5 out of 5 stars

Your staff are so pleasant to deal with, my issue was dealt with in a user-friendly and professional manner

Your staff are so pleasant to deal with. Recently I had an issue with one of my orders which was dealt with very quickly and I must say very pleasantly nothing appear to be any bother. My only criticism would be the fabrics are sold by the half yard, would it be at all possible to have by the choice of selecting by the as yard as well??? All in all any of my experiences with your company has been fantastic

26 January 2025
Rated 5 out of 5 stars

Such a helpful team of people

Such a helpful team of people, ads always.
I had forgotten to add a bundle to my order so I sent text immediately to add an addition. No problem, other than a hiccup on my part with payment but all sorted. Material should be here Monday. Looking forward to it.

28 December 2024

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