I had a problem with my payment, and Amazon didnt notify me until it was too late to get my goods in time. I called Always looking good and spoke to Graham, who is noy trying to pull out all the sto... See more
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Couldnt believe it when I came across this personalised wine glass, bought for my sister's birthday in April, as she always refers to wine as her medicine. Was so excited to give it to her though that... See more
Shoddy products that use AI images to falsely advertise what you’ll actually receive will receive. When you question them about the quality of the item you receive they claim “tough” and refuse... See more
Company replied
I ordered a bath time hamper for my sisters birthday. She absolutely loved it. Beautifully put together with a lovely hand written message. My sister is still enjoying some of the gifts in the hampe... See more
Company details
Written by the company
We are a family run business with a passion for meaningful, personalised gifts that bring smiles. celebrate milestones and create lasting memories. It all started back in 2008, from our family home. With big ideas and a lot of late nights, we began creating thoughtful gifts that felt personal, not mass-produced. Ideas kept coming, Orders grew, and the kitchen table got too small!! Fast forward to today - We now operate from our warehouses, and while the business has grown, our values have stayed the same. We are still a tight-knit team (dogs included - yes, they come to work too!) who care deeply about every single order that leaves our hands. Our gifts are designed with real people in mind - Mums & Dads, Brothers & Sisters, Friends & Partners. Whether it's a milestone Birthday, Mother's Day, Father's Day, a thank you to your bestie, or just because - We believe the best gifts say ''this was made just for you'' We use a range of techniques to bring your gifts to life, including engraving, embroidery, printing, and heat pressing - each chosen to suit the product and ensure a high-quality finish. Every item is crafted with care, attention to detail, and a personal touch. Thank you for supporting a small business with a big heart. When you stop with us, you're not just buying a gift - You are supporting a dream that started at a kitchen table and continues with love, one order at a time.
Contact info
8/2 Bankend Road, G82 2RT, Dumbarton, United Kingdom
- 01389 768771
- customer-service@alwayslookinggood.co.uk
- alwayslookinggood.co.uk
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Great Customer servie
I had a problem with my payment, and Amazon didnt notify me until it was too late to get my goods in time.
I called Always looking good and spoke to Graham, who is noy trying to pull out all the stops to get my order to me for Saturday. - superb customer service - its refreshing to not just get a no, but to receive some help.
Thankyou
Recommend this!
From order to delivery this was a great experience gifting online. Thanks 🤩
Shoddy products that use AI images to…
Shoddy products that use AI images to falsely advertise what you’ll actually receive will receive.
When you question them about the quality of the item you receive they claim “tough” and refuse to issue a refund.
Please don’t get scammed by them

Reply from Always Looking Good
We've bought a number of items from…
We've bought a number of items from them. The staff are helpful, the products are very good and the delivery is excellent.
Even nicer than the picture and very…
Even nicer than the picture and very fast delivery also nice packaging when it is a gift
Something different
Good communication and very good service. Brought as a Xmas present for a friend who will be delighted with the choices
Excellent prompt service and delivery…
Excellent prompt service and delivery and delighted with personalised bowls towel which was ideal gift
The engraved glass came quickly and was…
The engraved glass came quickly and was perfect for my daughters birthday
She was very happy with it
Awful product & terrible customer service
This site wont let me give zero stars. Awful product terrible customer service. I ordered a laser etched pint glass for a friends 40th. When it arrived, it had lots of missed areas with the etching had been missed. Also the outline of most of the letters and logo were also blurred and not clean. its looks nothing like the one you see on the website photo. Their response was, ' that's the best we can do'. Be warned, shockingly bad quality with no control, they don't care, so don't waste your money......
First class service throughout plus…
First class service throughout plus excellent quality of product. Thank you!
Great service, advice and speedy delivery. Would highly recommend
Product was perfect for requirements. Great advice.
My partner loved the glass
My partner loved the glass, found it very funny. It was a very nice wine glass in the way of its appearance and quality.
I have no complaints.
Regards Alan

Reply from Always Looking Good
Prescription Whisky
The glasses were the perfect gift. Everyone really liked the glasses. They were received much faster then expected.
Helpful and quick response
Helpful and quick response from the company before I made the order.
Really nice product.
Well presented and delivered securely.
The order was fulfilled to perfection
The order was fulfilled to perfection, and more quickly than I expected.
Excellent customer service - Top notch
I live in the North of England and I received a personalised Christmas gift from a friend based in Northern Ireland (Yes I have already opened it!) The quality of the glass and the engraving was top class and really amusing, unfortunately the name on the glass wasn't mine. Even though I hadn't purchase the gift myself, Always Looking Good, were amazing, they distributed me the correct glass, to my own home address and it arrived within 36 hours , recorded delivery, at what is probably their busiest period of the year. Thank you ever so much and I will start looking through your website to see what birthday gifts I can order from there for my friends and family.
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