Alzashop Reviews 865

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Alza sells broken products, the "Good as new" products are a scam. This is the scenario, you buy something it's broken, you have two choices, return it or take warranty. Returning gives you the m... See more

Rated 1 out of 5 stars

I not just bought, but paid almost double price in Hungary for CC-9011210-WW case and CW-9060048-WW cooler at Alza.hu and now I cannot use them, because a $3 value part (CW-8960091) is missing and I... See more

Company replied

Rated 1 out of 5 stars

Terrible experience in CZ... I purchased a product "BOSE smart speaker 500" which was not working fine from day one. Despite of my many claims, still no resolution after 5 months, even with extended i... See more

Company replied

Rated 5 out of 5 stars

Instant shipment and delivery within few days although the package had to make its way from Czech republic to France. I don't know what else to comment except that ordering here just works and thats w... See more

1.6

Bad

TrustScore 1.5 out of 5

865 reviews

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Rated 5 out of 5 stars

Good seller

delivery was fast and I'm plainly satisfied with the product.. I recommend

17 December 2017
Unprompted review
Rated 1 out of 5 stars

Issue

I have made an online purchase of the TV set from Alzashop.
After several months I started to experience the problem with the TV set. The nature of the problem was that the screen was showing the black spot/stripes or was going totally black. As soon as the TV set was still covered by the warranty I got in touch with Alzashop customer care team.

Alzashop arranged the courier and the TV set was collected. I put the TV set into the original box. Courier did not check the box inside; he just gave the receipt that TV was collected.
Several days after I was informed by email that my claim was rejected as the display of the TV was cracked.

I got in touch with the Alzashop customer care team stating that I have the pictures of the TV set done on the collection date showing the partially black but totally uncracked screen. I also made the picture of the uncracked screen on 09/11/2017, the day the TV set was collected. Those pictures show the screen was not cracked and that black stripes on the screen were obvious. I provided Alzashop customer care team with the pictures (timestamp was visible).

Alzashop customer care team informed me that I can either pay for the repair or collect it back cracked. I asked to send me the pictures of the cracked TV set, but did not receive any so far.

24 November 2017
Unprompted review
Alzashop logo

Reply from Alzashop

Hello,

Thank you for your review.

We are very sorry for the trouble you have experienced with us. Rest assured we do value your feedback and we are doing everything we can to ensure this does not happen again. Our colleagues have issued a refund note which they will refund back to your account.

If you have any other questions, please do not hesitate to contact us.

Best regards,
The Alza team.

Rated 2 out of 5 stars

Monitor

I should have received my monitor more than a week ago, but not yet received. Still waiting for my missorted monitor - information from Alzashop that they have put my request as priority, but i really would like to receive some answer from them. Thanks!

4 November 2017
Unprompted review
Alzashop logo

Reply from Alzashop

Hello,

Thank you for your review.

We are very sorry for the trouble you have experienced with us. Rest assured we do value your feedback and we are doing everything we can to ensure this does not happen again. The courier company involved has been informed and our colleagues have created a refund note for you. Our customer care team will contact you throughout the day with information regarding your refund note. Thank you for your patience.

If you have any other questions, please do not hesitate to contact us.

Best regards,
The Alza team

Rated 5 out of 5 stars

reactive commercial service!

I buy a expensive toaster fewx month ago witch turn out to be defectuous..

The commercial service took care of the problem, on sunday! send me a carrier to collect the item and changed it within a week!

congratulation for your efficiency!

FR

20 October 2017
Unprompted review
Rated 2 out of 5 stars

I pre-ordered a ps4 game several weeks …

I pre-ordered a ps4 game several weeks in advance of its release date. So you would think you'd get the game on the release date. Oh no. I received the game 2 days after release. I am very disappointed with this company and with being charged £5.90 delivery charges .you'd expect on release date. I Shall not use this company again.

15 October 2017
Unprompted review
Alzashop logo

Reply from Alzashop

Hello Mr Stenning, many thanks for your review. We are very sorry, that you are not completely satisfied with our e-shop. We would like to inform you, that we are forbidden to send items which are not released yet, this restriction comes from the manufacturer. Sadly, we and our customers must wait until their release date. Then, and only then, can we dispatch the items to our customers. We cannot send items before the manufacturer's release date, because it is against their rules. Thank you for your understanding.

If you have any other questions, please do not hesitate to contact us.

Best regards,
The Alza team.

Rated 5 out of 5 stars

Very good experience and fast delivery

Very good experience and fast delivery
I ordered a Dell monitor, which turned out to have a dead pixel.
I know that's not considered as a malfunction but I used my 14 days return policy and I was refunded within a week of sending back the monitor (alza arranged collection)

Then again I ordered the same monitor, came without any dead pixels. Looking good, very satisfied.

6 October 2017
Unprompted review
Rated 5 out of 5 stars

EXCELLENT.

EXCELLENT.
Very good, efficient, very fast delivery.
A great example of what a great online store should look like.
Item chosen, purchased, fast shipping with very fast delivery and excellent communication.
Can highly recommend.

27 September 2017
Unprompted review

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