amandahairs.com Reviews 

947
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the hair, noting that the units are soft, full, long-lasting, and remarkably easy to style. Consumers also appreciate the responsive customer support and swift delivery that make online shopping smooth and deeply satisfying. Many buyers mention that the hair looks natural and meets their high expectations every single time they place an order. However, some reviewers were not happy with unexpected shipping delays and items that did not match the advertised descriptions or colors. A few other people also felt that the customer support team failed to adequately resolve complaints regarding returns and incorrect sizing.

What people talk about most

Product

Customers consistently note mixed experiences with product, with many reviewers praising the soft texture,... See more

Quality

Consumers find quality to be positive, highlighting that the wigs are soft, full, and easy to style with... See more

Order

Customers had ambiguous experiences with order, as some reviewers reported fast delivery and helpful support... See more

Customer service

Reviewers mention mixed feedback about customer service, highlighting both exceptional support and severe... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some consumers praising super fast shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two wigs. Both were delayed. One was double drawn auburn and beautiful. The other was a horrid shade of yellow. 4 stars for the good one. 1 star for timeliness and the would have gotten 5 st... See more

Rated 5 out of 5 stars

I am very happy with my quality wig from AmandaHair. The color is beautiful and doesn't have a bad smell. The order shipped fast, is packaged well and comes with a satin bag for travel or storing. Thi... See more

Rated 5 out of 5 stars

At first I was apprehensive because I thought the shipping was taking too long. I reached out to this company. They responded quickly, explained the process then got my order right out. I was more tha... See more

Rated 5 out of 5 stars

Amanda hair it is what it think it is and even more ♥️♥️🔥🔥🔥🔥🔥,am staying at Amanda’s am definately gonna order more wigs soon and very soon🇫🇮🇫🇮🇫🇮


4.1

Great

TrustScore 4 out of 5

947 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(947)

371 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a wig It wasn't the color or…

I ordered a wig It wasn't the color or the length that I ordered I paid over $300.00 dollars for a wig that was nothing like the photo I tried to return and get a refund AMANDA would not give me my refund stating it's in there policy not to return custom wigs amanda offered me $15.00 US this is a terrible company please take your business else ware they are a FRUAD customer service is horrible I'll never purchase from amanda ever again

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Ive ordered several wigs from Amanda…

Ive ordered several wigs from Amanda hair, the quality same been so great and im a beginner. Easy hair and lace to work with. Always melts down!!! Customer service has been great to when I was looking for my package they responded back in a timely matter.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Quality & Misleading Return…

Terrible Quality & Misleading Return Policy
I ordered a 30-inch curly wig, and what I received was completely unacceptable. The lace was an unnatural orange colour, making it unusable, and there wasn’t even enough hair density to create a proper middle parting. It looked nothing like the pictures advertised, which is extremely misleading.
To make matters worse, when I contacted the company to return the item, I was told they were unable to accept a return—despite clearly stating on their website that they offer a 30-day return policy. This is completely dishonest and very frustrating.
The wig is still in the exact same condition as when I received it—I haven’t tampered with it at all—yet they continue to drag out the return process with no resolution.
Overall, a very disappointing experience. Poor quality product, false advertising, and even worse customer service. I would not recommend this company to anyone.

3 June 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

Rated 1 out of 5 stars

Do not waste your money and time on…

Do not waste your money and time on this website. I purchased a wig a few weeks ago and the wig does not look anything like the picture. The wig is a piece of crap. I also have submitted pictures and the seller is giving the runaround about a refund.

26 May 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

Rated 1 out of 5 stars

This hair is like fancy dress when it…

This hair is like fancy dress when it arrived i couldn't stop laughing, they told me to send it back i did and I was promised a refund but know they have blocked me on all sites.honestly I dont know how they get away with it.So dont look at al this hair thinking your hair will be all beautiful and flowing.i will be taking this further and you all should as these are confidential artists grifters and very clearly a scam site,They keep saying contact the after team which they have blocked me so they are liars aswll as scammers.How about you contact me and give me my money I believe that's what repretable company do.

26 May 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

Rated 1 out of 5 stars

Not As Described Bob Wig

Hello, I purchased a wig from this company. I purchased a Bob the picture on the Model of the wig showed Wanda. The wig. I received was another look. The wig hair is fluffy in the back missing and thin in the front to where I will have to purchase Hair and add Hair and do all that that was a purpose of me buying a wig. The seller reached out and they want to give me a discount the next time I order, but I’m stuck with a product that was not as described as what they showed on their website.

The first photo is the picture of what they have on the website. All the other photos are the pictures of where I received however, the company said that there was a Stylist that did the hair and made it fluffy, but if I purchased a wig from you based on the photos you showed that’s what the wig should look like.

Quality of the hair is horrible in the front of the wig. There is little hair in the front as Customer Service says it’s fluffy in the back of the Hair Customer Service service is horrible but That’s what I get for ordering hair out of the country. I just wanted a Bob wig…. this was a horrible experience. They only wanna give back $15 or something like that on the next water. If I’m dissatisfied with this order, I would never again as you are.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Due to logistics

Due to logistics, I was unable to receive the wig I purchased in time for my event. However, I experienced a high level of professionalism and communication throughout the refund process.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Alisha was great

Alisha was great - she help me during a rush hour . I had ordered my hair for my upcoming wedding and I was so worried about the time it will get to me . Alisha assured me not to worry she will make sure it arrived on time . I reached out and she always respond with that assurance . I received my dream hair not just on time but a very beautiful hair . Thank you Alisha for all your help and great service 🥰🥰🥰

22 May 2026
Unprompted review
Rated 5 out of 5 stars

The unit is by far one of my favorites

The unit is by far one of my favorites. The hair is so soft doesn’t tangle too much, easy to put on a go. the one I got didn’t have the drawstring and was a little small. It would be great to have a more versatile size for us big heads but honestly it’s worth it . Customer service was pretty good too.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy first time customer

Just received my wig and she is gorgeous!! The first "put on and go" wig that I've purchased that I didn’t need to cut the lace. My wig had a customized color, so shipping took about 2 weeks. Customer service was very responsive and replied to my queries within a few hours. I was skeptical because of the price ($89 for a 14" loose wave, balayage brown color), but I am so happy that I made the purchase. I will be ordering from Amanda Hair again!

21 May 2026
Unprompted review
Rated 4 out of 5 stars

They sent me the wrong wig but it’s nice mostly …

The hair is super soft and holds curls really well I was disappointed when I ordered a loose wave wig 26inches and received a lightly curled wig that was not loose wave and they also only offered me a 15$ discount on my next purchase when I offered to return however the hair is really good and the lace is good also I’ve added heat to the hair and it’s the same amount of softness as it was originally 2 weeks ago I’m not sure how it’s going to do after a wash but overall even with the wrong wig being shipped to me it’s a good quality wig. I definitely would prefer to receive the correct wig next time especially if I’m ordering something that is supposed to have extra density and a different curl pattern what I got was cool.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service & Misleading Sizing

UPDATE: To their reply. I've sent 9 emails asking for the return procedure, and they keep sending different ways to try this and that with the wig. I only want to get a refund. I have no use for the wig. The cap is small, and the lace is not 13 inches from ear to ear as described. It should not be this hard to get a refund when your website says "for any reason".

--------------------------------------------

I am very disappointed with my experience with this company. I ordered a highlighted curly wig online because the photos and videos looked beautiful. The shipping was extremely slow and took almost a month to arrive. When I reached out to customer service, I was told the wig was “custom made,” so I decided to wait because I really wanted the wig.

Once the wig arrived, I immediately noticed it was much smaller than advertised. It was supposed to be a 13x4 frontal lace wig, but it does not fit sideburn to sideburn and feels much smaller, closer to a 9x4. The wig has never been worn because it simply does not fit correctly.

I contacted customer service multiple times requesting a refund. Instead of honoring their own return policy, they kept telling me to get the wig professionally installed. There is nothing wrong with my installation skills, the wig itself is too small and not as advertised. I even sent them screenshots of their website stating they offer a full refund within 30 days, no questions asked. Since then, they have stopped responding to me.

This is actually my second purchase from this company. The first wig I purchased last year was also not the same color as advertised online. It was supposed to be ash blonde but arrived bleach blonde. I chose not to complain and kept it anyway. Unfortunately, this second experience, combined with the poor customer service and refusal to honor their refund policy, has left me extremely dissatisfied.

The wig itself may look nice visually, but customer service and honesty matter. I am only asking for the refund they promised on their own website. Because of this experience, I can only give this company 1 star.

14 May 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

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