Still waiting for my order, it's not amara London, it's China never would have ordered a bit embarrassing as I usually check this out. Benefit if the doubt if it ever arrives I will give it an hones... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I thought they were London based, so a return wouldn’t have been a problem. The sizing was way out, far too small in the bust. I asked for a different style, which they kindly agreed too, but a £10... See more
DON’T TOUCH THIS COMPANY……TOTAL WASTE OF MONEY WHICH YOU WON’T BE REFUNDED FOR THEIR POOR SERVICE, REFUSAL TO ANSWER EMAILS FOR GOODS NOT BEING DELIVERED AND INFERIOR PRODUCTS WHEN THEY DO AS YOU C... See more
Company replied
Waited five weeks for delivery, was sitting in China airport, when eventually received item was poor quality and poor fit. Started returns form, needs to be track and trace which cost £28.90 to return... See more
Company details
About AMARA
Written by the company
About AMARA
When Sam and Andrew Hood had a vision to make luxury homeware accessible, AMARA was born. After nearly two decades of meticulous curation, AMARA has grown to become the No1 destination for luxury homeware with collections from brands including Versace Home, Fornasetti and Kartell.
Contact info
Unit A Brook Park East, NG20 8RY, Shirebrook, United Kingdom
- +44 204 538 0427
- amara.com
1.6
Bad
1K reviews
Replied to 25% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor quality goods
Disgusting quality and when you want to return goods it’s at your expense to China I would advise not to buy if this site.
5 May 2025
Unprompted review
Reply from AMARA
Hi Nicola,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about your recent experience. This was really disappointing
to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amber
Customer Service Advisor
Buy Elsewhere. AVOID.
Without doubt the most arrogant, useless customer service experience I, and it appears many others, have had to endure. Just read the amount of terrible reviews. It is very easy to purchase the same products elsewhere. Do not buy from this company. No need to add anything else. AVOID.
9 May 2025
Unprompted review
Reply from AMARA
Hi Graham.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues you have faced with your order and the
customer services received. This was really disappointing to hear, and we’d love
the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
Worst customer service
Worst customer service, website shows out of stock items, I paid for next day delivery and after waiting in found they had not shipped as promised. When I asked for my delivery fee to be refunded they only offered a discount code for my next order. After waiting a day for them to investigate and provide updated delivery eta I was then told they didn’t have stock. Now waiting 3-5 days to get my money back. Avoid
10 May 2025
Unprompted review
Reply from AMARA
Hi Chris.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues you have faced with your order. This was
really disappointing to hear, and we’d love the opportunity to discuss this
further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
Shopamara-London.com. Scammers
I am referring to shopamara-London.com
Not even one star.
The Liliana dress I ordered is NOTHING like the one photographed or described. For a start, it isn’t yellow but a ghastly, and blotchy, shade of pink. The neckline and hem are crudely sewn in white thread, and it is made from cheap, thin polyester. The photograph would suggest the fabric is of a cotton blend, and there is no visible stitching round the neckline or hemline.
It is so awful I wouldn’t even dream of trying it on.
I have a feeling I have been scammed, but have no way of going about issuing a formal complaint. Judging by the number of complaints on Trustpilot this is a ‘company?’ that the BBC would do well to look into in their ‘Rip Off Britain’ or ‘You and Yours’ or any of their excellent scam programmes.
I am certain I will not get a refund, not probably any communication from them. I have wasted my money. Everyone else - BEWARE and do not buy from them.
8 May 2025
Unprompted review
Reply from AMARA
Hi Jennie.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues faced with this company. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
Shein quality
Shein quality, material so thin and see through, sizing is off, way too overpriced for the shocking quality, bad zippers, overall DO NOT PURCHASE FROM THIS STORE!!! It is a scam and you’d be better off buying from shein for 5 bucks.
6 May 2025
Unprompted review
Reply from AMARA
Hi Matilda.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues faced with your order. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
Sharp practise!
I ordered one item, a blouse ,and found myself charged for two. Tried stop cancel the order but i couldnt. Now waiting for refund. I did NOT order two tems!
3 May 2025
Unprompted review
Reply from AMARA
Good morning Ann,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about your order issue! This was really disappointing to
hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
Brittany
Poor quality items; Delay on refund not yet received t
I ordered 2 dresses from Amara London that arrived 01/04. The quality was dreadful and the fit appalling. Since this date I have tried to secure a refund but have been stonewalled at each step. There was a reluctance to agree to this with various offers of a partial refund up to 25% to keep the items. I paid c. £20 postage to return them 03/04/25 and since this date I have been advised customs is the reason a refund has still not been made. The amount due is c. £70. Based on my experience I strongly recommend not using Amara London.
1 May 2025
Unprompted review
Reply from AMARA
Good morning,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the quality of your item! This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
Brittany
AVOID PURCHASING FROM AMARA!!!
I placed an order worth £££ on 27/04/2025. On the same day I received an email letting me know that the order has been cancelled stating reasons given below in the email. There were no reasons given in the email! I have just spoken to customer services and they informed me initially that the item is lost in their warehouse! This sounds unbelievable! An item lost in their own warehouse? You do wonder how this could happen! After querying further with the customer services person I was talking to, she revealed that there is a stock issue with this item. So AMARA put on their website an item for sale which they do not have stock of. They make you purchase that item (parting with your money) and then they subsequently send you an email to let you know that the item is cancelled and you need to wait 10 days for your refund! This is daylight robbery!
If only I read the reviews before making this purchase. I had based my current purchase on my experience with Amara years ago when they were brilliant! What happened to them?!
To anyone out there reading this it is IMPOSSIBLE to get their customer service telephone number from their website. It was only after searching each option in the 'Contact us' tab that I finally got a telephone number. It is of course a deliberate action to hide their telephone number so that you cannot call them. For those of you who need it, it is 020 45380427.
They'll probably change it now that I have made this public!
30 April 2025
Unprompted review
Reply from AMARA
Good afternoon,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about your cancelled order! This was really disappointing to
hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
Brittany
I ordered an outfit for my sons wedding…
I ordered an outfit for my sons wedding but when it came it’s not the standard of the picture and not good quality I have messaged a few times for a refund and to return the item only had one message but nothing since DO NOT USE THEM
1 April 2025
Unprompted review
Reply from AMARA
Good afternoon,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the quality of your item! This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
Brittany
Don't use this company
Don't use this company, their quality is extremely poor despite the high price and any returns must be made to Chna
25 April 2025
Unprompted review
Reply from AMARA
Hi Angela.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about any confusion caused with our returns policy. This
was really disappointing to hear, and we’d love the opportunity to discuss this
further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
Bought a luxury wool jacket which was…
Bought a luxury wool jacket which was polyester when it arrived extremely creased and poorly made.
I asked for a full refund and was told to send it back to China or accept 25 % refund.
False advertising and non of it my fault.
I did not receive the refund and was told there was an error in processing it.
No surprises there.
DO NOT BUY FROM THIS COMPANY.
They break all trading laws.
Buyer beware.
28 March 2025
Unprompted review
Reply from AMARA
Hi Gabrielle.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about any confusion caused with our returns policy and
warehouse location. This was really disappointing to hear, and we’d love the
opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
I ordered two robes for Amara at 82£…
I ordered two robes for Amara at 82£ ea, one robe was sent. Amara insists they sent two robes even though I sent them a picture of the shipping label showing a weight of 1.5kg and the weight of one robe at 1.4 kg. They refuse to admit there was a shipping error and I am out 82£. I have filed a dispute with my credit card company. Avoid this company they will steal your money!!!!
17 April 2025
Unprompted review
Reply from AMARA
Good afternoon Greg.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about your missing item! This was really disappointing to
hear, and we’d love the opportunity to discuss this further.
I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’.
If you can reply to this our team would love to get to the bottom of this issue
and help you further.
The situation you’ve described is not the type of service to expect when
shopping at Amara.
Kind regards,
Amara Customer Service
Brittany
Faulty product, terrible customer service – avoid
I ordered a pair of shoes from Amara London for £39.95 (on sale, previously listed £99!!). When they arrived, they were creased, marked, had a strong odour, and didn’t fit properly. Packaged in a plastic bag. I contacted customer service immediately to request a full refund.
Despite the product clearly being faulty and not as described, the company refused to cover return postage—insisting I ship them back to China at my own expense, which is completely against UK consumer law. They instead offered partial refunds (starting at 15%, later 25%) and ignored my legal right to a full refund.
To make things worse, the product page on their website advertises a “45-day money-back guarantee”, which they clearly don’t honour. Their entire refund process is designed to discourage returns and wear customers down.
After multiple emails and failed attempts to resolve this directly, I’ve now had to initiate a chargeback through my bank and report them to Trading Standards via Citizens Advice.
Would strongly advise others to avoid this company.
20 April 2025
Unprompted review
Reply from AMARA
Good afternoon Nina,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about your soiled item! This was really disappointing to
hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
Brittany
False advertising -
I bought a jacket that was advertised as a luxury wool jacket reduced from £124.95 to £49.95. When it arrived it was 95% polyester and 5% elastane and looked nothing like I had ordered.They have offered 25% refund or pay to send it back to China, which if it was my error I could understand, Total false advertising. Don’t use this website
13 April 2025
Unprompted review
Reply from AMARA
Good morning Gordon,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issue you faced with your order! This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
Brittany
Quality is shockingly bad
Quality is shockingly bad, and sizes are very small. Also clothes stunk of fish when they arrived! Be warned - if you want to make a return, it has to been sent to Asia and at your own cost, and down to you to prove agent in Asia has received it. Will never use this site again
15 April 2025
Unprompted review
Reply from AMARA
Good afternoon Crystal,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about how you item arrived! This was really disappointing to
hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
Brittany
Refund for Damaged item
One of the items in my order arrived broken and they offered me an immediate refund after I sent the pictures. Appreciate the prompt customer service response.
2 April 2025
Unprompted review
Refused to honour my £20 voucher as…
Refused to honour my £20 voucher as they say it was issued B4 they acquired AMARA. Joking surely as no notice of them havING acquired AMARA or the effect that would have on gift vouchers, WAS EVER GIVEN. Also received broken glasses! Returned towel on 10 March via POST IT locker. Tracking shows Amara has the return. Yet 2nd April still waiting for refund despite emails and calls…not superb customer service agent seems to think their failure of a return system is my problem…told me staff took it out the locker and moved etc etc ….erm apologise and refund me wth. I have been forced to make an official complaint and will likely NEVER shop with Amara again as flannels acquisition of it has RUINED IT COMPLETELY.
2 April 2025
Unprompted review
Reply from AMARA
Good afternoon Laura,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about your faulty item! This was really disappointing to
hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
Brittany
Received a vase today via Dpd in…
Received a vase today via Dpd in pieces. Packaging totally inadequate. Very difficult to contact customer care. Having used this web site over the years - something has changed. AVOID
UPDATE. Within 24 hours this matter was resolved and a refund initiated. Excellent custom service
1 April 2025
Unprompted review
Reply from AMARA
Hi Duncan.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues you have faced with your recent order. This
was really disappointing to hear, and we’d love the opportunity to discuss this
further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
Poor product, poor service.
To add to my review: no delivery note in the
parcel. This is not a company I would recommend
to anyone.
3 March 2025
Unprompted review
Reply from AMARA
Hi Mary.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the disappointment caused. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
Mix up with returning an item but it all got sorted
I returned a product that was not needed. Despite returning it in October, I realised that I had not been refunded in February when I received an email from Amara saying that they had just received the item and it was outside the returns window so I could not be refunded! I was fuming. The first person I spoke to was not at all helpful and it was a bit 'computer says no' but when I escalated my complaint I received five star service and an immediate solution. Melody, who dealt with his particular issue, was so polite and just really excellent in every way. So what started out as a one star experience was very quickly transformed into a five star experience. Thank you Melody for looking after me. x
24 February 2025
Unprompted review
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