I had a very positive experience with Amasty. They are a reliable company, and their support team is responsive, professional, and quick to resolve issues whenever they arise. The only reason I’m... See more
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Amasty modules have been great for our Adobe Commerce Cloud project, but more overly - it's the level of support and service that needs to be called out. Special mention to Valeryia, one of Am... See more
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Amasty have been one of our company's technical backbone for many years now, in our Magento / Adobe Commerce environment. And their technical expertise is not only great, their technical staff and sup... See more
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They are our first-partner-to-go-to when we need additional features for our Magento 2 store. We used to combine modules from various partners and origins but that never worked out well. We always... See more
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Company details
Written by the company
We help thousands of businesses worldwide developing e-commerce tools. 280+ Magento extensions developed 16+ years at the market 100 000+ happy customers Whatever you want from a Magento extension and custom development, we've got that.
Contact info
Afroditis, 25, Office 208, 1060, Nicosia, Cyprus
- amasty.com
You should know
4.1
Great
605 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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As usual amasty has a great support!
As usual amasty has a great support!
They helped me out with my issue by providing a patch asap.
Really great.
18 December 2022
Unprompted review
Reply from Amasty
Hello Ignatios,
Thank you so much for sharing your feedback and for choosing Amasty!
We're happy to hear that our Support Team has been helpful, your words mean a lot to us.
We are always open to provide you with any kind of assistance and would be glad to see you at our store again!
Kind Regards,
Amasty Team
Highly Recommend Amasty!
Amasty has a ton of really great extensions. Just about anything you can think of, they have. We did have a few conflicts/customizations we needed support with and they were very responsive and helpful. I highly recommend Amasty!
15 December 2022
Unprompted review
Reply from Amasty
Hi Jeff,
We're very happy to hear that you’re satisfied with our support service and the variety of products in our catalog. Our Team is happy to hear your kind words and your positive feedback.
Our specialists are always ready to help you and make your experience with Amasty as smooth as possible.
Thank you for choosing us for your project, and we're looking forward to seeing you at our store again and helping you choose the most relevant additional enhancements!
Have a wonderful day!
Kind regards,
Amasty Team
Module Support
Found a great solution to a problem, with responsive support.
13 December 2022
Unprompted review
Reply from Amasty
Hello Piranha Digital Team,
Thank you for sharing your positive review, it means a lot to us!
We're so pleased to see that you're happy with our support services. We're glad to hear about your positive experience, and we highly appreciate your trust.
Don't hesitate to contact us should you have any questions or require any kind of assistance. We'll be extremely happy to continue providing you with high-quality extensions and service.
Have a great day!
Kind regards,
Amasty Team
Great experience using Amasty for Magento Custom Development
We have been using Amasty for over a year and they have become our first choice for Magento extensions, customisations, and upgrades. Amasty have recently completed a 2.4.5 upgrade which went smoothly, especially considering the complexity of the update.
Most of the time the Amasty extensions work well out of the box but when things haven’t, I have always found support to be very helpful and they resolve any issues quickly. Depending on the complexity of the issue a patch to fix the issue is usually provided within a few days.
A subscription is now needed for extension updates and support after the first year, but this is clearly shown on their site prior to purchase. I think even with the subscription costs the extensions offer good value as the extensions often get new features and can require significant changes to keep them working with the latest version of Magento.
1 December 2022
Unprompted review
Reply from Amasty
Hi James,
First of all, it's a great pleasure and honor for us to have such a loyal customer on board! Thank you so much for the review and for your kind words.
We're very pleased to see that you find our products and services helpful.
Our team is always ready to provide you with every possible assistance, and we are looking forward to further strengthening our cooperation in the future!
Kind Regards,
Amasty Team
Don't keep their promises
Shady business practices. They don't keep their promises. We bought a lot of extensions from Amasty with the promise of having lifetime updates.
This year they changed the way they operate. Both new and old customers have to purchase a subscription to get updates and security patches.
No problem to change the way you operate, but you can't just screw old customers like this.
1 January 2022
Unprompted review
Reply from Amasty
Hello Hans,
Thank you for sharing your feedback and concerns, we appreciate it.
First of all, we’d like to thank you for choosing Amasty solutions. Please let us highlight that we value you as our loyal customer, and we hope that we’ll be able to discuss your concerns in more detail so that we can restore your trust and provide you with a successful and rewarding experience.
We have reviewed your feedback regarding Amasty’s switch to product subscriptions, and we believe there is some misunderstanding.
Please let us clarify some points, we hope you'll find the following clarification helpful.
Please note that all your extensions purchased before February 1, 2022 are automatically covered with maintenance, including compatibility setup and bug fixes. The technical updates that are available for your extensions purchased before February 1st include Magento version compatibility and bugfixes, and accessing these technical updates doesn’t require activating any subscriptions on your side.
If you want to receive support services or/and new features for your extensions purchased before February 1, 2022, now you can subscribe to one of the advanced support subscription plans. If you want to learn more, please contact our manager at maria.khursevich@amasty.com, she’ll be happy to help you. And if you have any remaining questions, please don’t hesitate to let her know.
As for any new extension purchases made after February 1st, 2022, they work by the product subscription model.
I hope that we've clarified any possible misunderstanding, and we’ll look forward to assisting you with any further needs and requests.
Kind Regards,
Amasty Team
Prompt response and excellent service
Prompt response and excellent service. Fixed our issue.
23 November 2022
Unprompted review
Reply from Amasty
Hi Andy,
Thank you for sharing your experience, we appreciate it!
It's great to hear that our services have been helpful in resolving the issue in a timely manner.
Please don't hesitate to contact our team regarding any further needs or requests, we'll be happy to assist you.
Kind regards,
Amasty Team
DO NEVER BUY ANYTHING HERE!!!
Had a extension in my shopping cart and was offered a 10% discount if i filled in a survey. When i clicked back the extension was about 10% more expensive. I quickly opened a private window and the price was back to normal. When i logged in the price was higer again. What a scam!
13 November 2022
Unprompted review
Reply from Amasty
Hello Bas,
Thank you for your review and for describing the situation, we're sorry to hear about it.
We've done preliminary investigation, and we haven't received any other reports of such behavior at amasty.com.
We will continue our investigation, and we hope that you could email us more details about the case at yuliya.simakovich@amasty.com.
Specifically, please tell us:
1. What account (email address) you were planning to use for the purchase;
2. Whether your experience involved switching the currencies;
3. Whether you had a discount code that you were trying to apply;
4. The name of the extension that you were planning to purchase;
5. The date and time when you observed the behavior.
These details will help us investigate the case, eliminate any possible issues, and ensure that there is no misbehavior.
Thank you again for describing the case and for your cooperation, we'll look forward to receiving more details from you.
Kind regards,
Amasty Team
All modules have worked very well.
All modules have worked very well.
They are a bit more expensive but work out of the box.
I am using a cron schedule list, product parts finder, product tabs, and store pickup.
The only module that didn't meet my needs was a free one and URL rewrites generator, got a better alternative from GitHub.
9 November 2022
Unprompted review
Reply from Amasty
Hi Andre,
Thank you so much for the review and for your kind words.
We're happy to hear that the Amasty extensions that you're using are working smoothly for your Magento store.
We're also sorry to hear that the URL Rewrites Regenerator extension didn't meet your requirements fully.
We'd be happy if you could email our specialist at yuliya.simakovich@amasty.com with more details regarding the alternative solution that you're currently using, as well as your needs that our extension didn't cover. We will share your feedback with our Product Management Team so that they can review it when deciding on how to further develop and enhance our products.
Kind regards,
Amasty Team
Amasty has canceled my order and declined to provide a refund
On October 25th 2022 Amasty sent me an email saying that they shall cancel my orders and cease to provide further services as of 28.10.2022.
In reply I've asked for a refund, and on October 26th 2022 I've received a response saying "Please note that arranging a refund won't be possible, this option is not available."
Update: How am I related to it?
25 October 2022
Unprompted review
Reply from Amasty
Hello ik,
Thank you for your review and for the feedback.
As was mentioned in the Amasty email, the move was taken in accordance with the eighth package of restrictive measures against Russia by the EU.
Thank you again, and kind regards,
Amasty Team
Reply from Amasty
Hi Farzana,
Thank you so much for sharing your feedback!
Your words mean a lot to us, and we're happy to hear that our services have been helpful.
Thanks for choosing Amasty, and please don't hesitate to contact our team regarding any further inquiries or requests.
Kind regards,
Amasty Team
Great technical support
11 October 2022
Unprompted review
Reply from Amasty
Hello Mathieu,
Thank you for your positive feedback!
Our team is happy to hear your high appreciation. It's a great pleasure to have such a loyal customer on board.
Thank you for choosing Amasty for your project, and we're looking forward to seeing you at our store again!
Kind regards,
Amasty Team
Questionable business ethics. Pathetic Support
Questionable business ethics - tricking customers into "Free Trials" without mentioning recurring billing... Entire business model has changed for the worse. Will never purchase anything from Amasty again. After spending 1000's of dollars supporting.
10 October 2022
Unprompted review
Reply from Amasty
Hello Spotity,
Thank you for sharing your feedback with us!
We’re truly sorry to hear that you find the information that we provided about support subscription insufficient. We make sure to provide our clients with a detailed description of the services that are included in our different support subscription plans.
In addition to that, we provide up-to-date details about the client's Amasty subscriptions, their statuses, and billing cycles, in the Subscriptions section of the account.
It's also important to say that Amasty subscriptions don't become active until our client gives permission to the payment method for future recurring payments, and the client can cancel the subscription at any time when they want to prevent further charges scheduled for the subscription.
We’ve checked our records and noticed a support ticket #376476 where our team provided you with more detail about your case. We hope you find it helpful.
We truly value you as our customer, and if there is anything else we could assist you with, please don’t hesitate to contact us. We’ll do our best to help you.
Thank you for your understanding.
Kind regards,
Amasty Team
Fast and easy to implement solution
5 October 2022
Unprompted review
Reply from Amasty
Hi Mohammed,
Thank you for sharing your positive feedback!
We're very pleased to see your smooth experience with implementation of Amasty extension.
Thanks again for your kind words and for choosing Amasty, and if you need any additional features for your Magento project or any other assistance, please don't hesitate to let us know.
Have a wonderful day!
Kind regards,
Amasty Team
Reply from Amasty
Hello Zeljko,
Thank you so much for your positive feedback!
We're glad to hear about your great experience with Amasty.
Thank you for choosing Amasty, and we're looking forward to seeing you at our store again!
Have a wonderful day!
Kind regards,
Amasty Team
Amasty makes some of the best Magento…
Amasty makes some of the best Magento extensions in the market. 6 months ago their service level dropped off to where it was not very good but, recently, it seems they have turned things around and have regained their exceptional service (that they used to have). All my recent tickets in the last 2 months have been solved in 1-2 days and communication has been great! I can certainly recommend Amasty extensions. They are well priced and service is excellent once again.
29 September 2022
Unprompted review
Reply from Amasty
Hi Hank,
Thank you for your great review and appreciation, it means a lot to us!
We're pleased to hear your kind words and see your satisfaction with Amasty extensions and our team. It's a great pleasure to have such a loyal partner. Our team is always ready to assist you in the best way we could and make your experience as smooth as possible.
We will be extremely happy to provide you with useful solutions and services for your projects, and strengthen our cooperation even more in the future.
Thank you for choosing Amasty, and have a wonderful day!
Kind regards,
Amasty Team
Excellent support
Amasty support resolved the conflict between the theme and the checkout, amazing support.
28 September 2022
Unprompted review
Reply from Amasty
Hello Jomin,
Thank you so much for your positive feedback!
We're happy to see that your issue has been successfully resolved, and our team is glad to hear your appreciation. It's a great pleasure to have such a loyal customer on board, thank you for choosing Amasty.
Feel free to contact us if you have any questions or require any kind of assistance, we're always happy to help.
Looking forward to seeing you at our store again!
Kind regards,
Amasty Team
Flawless support for my tickets so far.
27 September 2022
Unprompted review
Reply from Amasty
Hello Adam,
Thank you for sharing a positive review!
Our team is so much pleased to hear your kind words and see your satisfaction with our support service.
We are always open to providing you with any kind of assistance and would be glad to see you at our store again!
Have a great day!
Kind regards,
Amasty Team
Will never use Amasty anymore in…
Will never use Amasty anymore in future. Buying non working super expensive module, they ask you to pay more to fix it.
5 August 2022
Unprompted review
Reply from Amasty
Hello David,
Thank you for sharing your feedback with us!
We’re truly sorry to hear about your unhappy experience with our Magento 1 module. Your feedback is very important to us, and it is thoroughly reviewed by our teams to see what caused such an unhappy review.
We’ve carefully checked our records and noticed a support ticket #370598 where our Support Team assisted you with the issues caused by peculiarities of the environment. Indeed, in order to proceed further investigation with our Technical Support Department and resolve the issue, we kindly offered to activate a support subscription. We’re sad to see that this option was unsuitable, and instead the refund request was processed by the support team according to our refund policy.
We’re always ready to provide you with individual assistance, and if there’s anything else we can help you with, please let us know at your earliest convenience. We’ll do our best to restore your trust and provide you with a successful and rewarding experience.
Thank you for your cooperation and understanding.
Kind regards,
Amasty Team
As always very professional and very…
As always very professional and very reliable, many thanks to Yanina Korchevskaya
22 September 2022
Unprompted review
Reply from Amasty
Hello Bitvider,
Thank you so much for sharing a positive review!
We're very pleased to see your satisfaction with Amasty services. We'll pass your kind words to Yanina, she'll be very happy to hear that.
We're always ready to assist you in the best way we could and will be grateful to cooperate with you for future projects as well.
Thank you for choosing Amasty, and we're looking forward to seeing you at our store again!
Kind regards,
Amasty Team
Great Service!
20 September 2022
Unprompted review
Reply from Amasty
Hi Noeli,
Thank you for sharing your rating and positive review!
Our team is happy to hear your appreciation. We will be glad to strengthen our cooperation in the future even more.
Thank you for choosing Amasty for your projects, and we're looking forward to seeing you at our store again!
Many thanks, and kind regards,
Amasty Team
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