I had a very positive experience with Amasty. They are a reliable company, and their support team is responsive, professional, and quick to resolve issues whenever they arise. The only reason I’m... See more
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Amasty modules have been great for our Adobe Commerce Cloud project, but more overly - it's the level of support and service that needs to be called out. Special mention to Valeryia, one of Am... See more
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Amasty have been one of our company's technical backbone for many years now, in our Magento / Adobe Commerce environment. And their technical expertise is not only great, their technical staff and sup... See more
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They are our first-partner-to-go-to when we need additional features for our Magento 2 store. We used to combine modules from various partners and origins but that never worked out well. We always... See more
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Company details
Written by the company
We help thousands of businesses worldwide developing e-commerce tools. 280+ Magento extensions developed 16+ years at the market 100 000+ happy customers Whatever you want from a Magento extension and custom development, we've got that.
Contact info
Afroditis, 25, Office 208, 1060, Nicosia, Cyprus
- amasty.com
You should know
4.1
Great
605 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keep up the great work .
WE use many Magento extensions and always go to Amasty for quality of product and their unusually good customer service. I made a functionality request on a Friday and by Monday I had a solution in hand. Wow !
Keep up the good work .
2 October 2024
Unprompted review
Reply from Amasty
Dear Dan,
Thank you so much for your kind words!
We're really glad to hear that you're enjoying our extensions. It’s nice to know that we could provide a solution so quickly after your request. Your support truly means a lot to us.
If you ever have more feedback or need assistance, don’t hesitate to reach out. We’re here to help.
Warm regards,
Amasty Team
I had a problem with the international…
I had a problem with the international Italian formatting of data on one of their forms and they solved it in a very short time, even releasing a patch on Sunday.
Excellent customer service. Very satisfied.
22 September 2024
Unprompted review
Reply from Amasty
Hi Adriano,
Thanks a lot for your wonderful feedback.
We’re so glad we could resolve the issue, and we're happy to hear that you're happy with our customer service. If you need any further assistance, don’t hesitate to let us know, we’re always here to help!
Kind regards,
Amasty Team
Quick and proper answer
It was great that support gave me the correct answer and proper solution that worked instantly. They didn't ask for more explanation, they simply understood and returned back with the query that fixed my issue.
18 September 2024
Unprompted review
Reply from Amasty
Dear Team,
Thank you so much for your feedback!
We're really glad to hear that our support team was able to understand your issue right away and provide a solution that worked out for you. We always aim to make things easy and straightforward for our customers, so it’s great to know we could help.
If you ever need anything else, don’t hesitate to let us know.
Kind regards,
Amasty Team
We use multiple Amasty extensions for…
We use multiple Amasty extensions for Magento. Our experience has been very good. We recommend.
5 September 2024
Unprompted review
Reply from Amasty
Hi Team,
Thank you for your nice feedback! We're happy to hear that you've had a good experience using our extensions for. It's great to know that our solutions have been beneficial for your business. We truly appreciate your support.
If you have any questions or need assistance in the future, please don't hesitate to reach out!
Warm regards,
Amasty Team
Very good experience
Very good experience. We use a bunch of extensions from Amasty. They all work great. Also support helped always with configuration in our shop. Cannot complain.
They might be a bit pricey, but worth the money.
1 September 2024
Unprompted review
Reply from Amasty
Dear Holger,
Thank you so much for sharing your experience.
We're truly happy to hear that our extensions have been working well for your shop, and that our support team has been able to assist you with configuration. We aim to provide tools that are truly worth the investment, and your feedback reassures us that we're on the right track.
If you ever need anything or have questions, we're here to help.
Kind regards,
Amasty Team
We recently replaced all extensions…
We recently replaced all extensions from Amasty.
- Terrible support, useless.
- The extension only caused problems with everything
- after several complaints our support was blocked, although we still have a current support contract
I do not recommend anyone to buy an extension from Amasty for Magento. Too expensive, terrible support and the extension causes a lot of compatibility problems.
We will take action against Amasty because we bought products and support and the terms and conditions are not being adhered to. A complaint is already pending against Amasty
8 January 2024
Unprompted review
Reply from Amasty
Hello Team,
Thank you for bringing your concerns to our attention, we are sorry to hear about the challenges you have encountered.
Upon reviewing our records, we haven’t found any tickets reporting issues with our extensions associated with your email address you provided. We also see that there are no active products in your account. Could you please provide the ID(s) of the ticket(s) where you reported the issues and where you are waiting for support?
Your feedback is crucial for us to determine the best way to assist you further and ensure we are addressing your concerns.
Looking forward to hearing from you.
Kind regards,
Amasty Team
Large variety of extensions and good support
Amasty has a very large variety of extensions, you can find almost anything here. A lot of their extensions are Hyvä compatible which is very nice. The support is also very capable and respond in a good time.
30 August 2024
Unprompted review
Reply from Amasty
Dear Thijmen,
Thank you so much for your kind words!
We're thrilled to hear that you've found our extension variety and Hyvä compatibility useful. It's great to know our support team has been able to assist you promptly.
If you ever need anything else or have more feedback to share, we're here for you!
Warm regards,
Amasty Team
The support team is ...
The support team is reactive and competent, they communicate quickly and they are friendly.
Many thanks to them!
21 August 2024
Unprompted review
Forcing Module Update - Slimey Behaviour
Made a change to their License Agreement policy which forces a new notification to appear in /admin for all customers. The only way to remove this notification is update a module even though we are paying customer who's licence is valid the notification sticks. We now have to test and therefore pay in time and development cost to update a base module to just remove a stupid banner. Why not only show the banner to those with the module version that can remove it. Just bad overall customer service and forward-thinking. Thank goodness we only have one module which we will just look to remove as this behaviour is just slimy and not customer first.
22 August 2024
Unprompted review
Reply from Amasty
Dear HC,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you’ve experienced with the notification in your Magento admin panel.
Indeed, we recently added functionality that allows you to link your purchased extension licenses to your Magento store. This functionality is designed to make it easier for our customers to manage the licenses and ensure compliance with the license agreement.
We’ve reviewed our records, and we see that you spoke with our support specialist via the live chat regarding the notifications, thank you for contacting us to get assistance and additional information. As our colleague mentioned, you can remove the notifications by updating the base module at your convenience to its most recent version (1.17.0) that is available in your Amasty account.
We truly appreciate your feedback and cooperation, and if you have any further questions or concerns, feel free to contact us, we’ll be happy to assist you.
Kind regards,
Amasty Team
Very helpful support and quick
16 August 2024
Unprompted review
Reply from Amasty
Dear Team,
Thanks a lot for your nice words!
We're pleased to hear you're happy with our support services. Your support means a lot to us. Whenever you have any questions or requests, feel free to let us know.
Warm regards,
Amasty Team
Absolutely amazing!
Absolutely amazing!
I have been using all competitors extensions in the last few years, and but the Amasty Support and quality of work, responsiveness, code etc - it is just number one when it comes to Magento. Period
This review is genuine, this is not a fake review as you used to see on other companie's own pages.
16 August 2024
Unprompted review
Reply from Amasty
Dear Mat,
Thank you so much for your amazing feedback! We’re really touched to hear that you’ve found Amasty to be the top choice among Magento extension providers. It’s wonderful to know that our support, quality, and responsiveness have made a difference for you.
Your genuine review means a lot to us, especially coming from someone who’s tried out different providers. If you ever need anything else or have more questions, just give us a shout. We’re always here to help and support you!
Warm regards,
Amasty Team
Amasty is our #1 for Magento…
Amasty is our #1 for Magento Extensions. Support is great and always very engaged in solving issues or working on custom solutions.
14 August 2024
Unprompted review
Reply from Amasty
Hi Team,
Thank you so much for the great feedback!
We’re really glad to hear that Amasty is your top pick for Magento extensions and that you’ve had a positive experience with our support team. If you ever need anything else or have new requests, just let us know. We're here to help!
Warm regards,
Amasty Team
Amasty has an excellent customer…
Amasty has an excellent customer service.
Highly recommended!
6 August 2024
Unprompted review
Reply from Amasty
Dear Marko,
Thank you so much for your kind words! We’re happy to hear that you’ve had a great experience with our customer service. Your recommendation means a lot to us and motivates us to keep striving for excellence. If you ever need anything else, don’t hesitate to reach out!
Warm regards,
Amasty Team
I have used Amasty many times
I have used Amasty many times. Their extensions are top of the line. And the service is very good as well. Highly recommendable!
12 June 2024
Unprompted review
Reply from Amasty
Dear Ali,
Thank you so much for your kind words and for choosing Amasty repeatedly! We're delighted to hear that you’ve had such a positive experience with our extensions and support.
Your recommendation means a lot to us. If you ever have any questions or need assistance, please feel free to reach out.
Warm regards,
Amasty Team
Not a good company to deal with
The product page lists the price as $179, but when using it with PWA, the "free add-on" isn't actually free. After one year, there's an additional cost, plus a fee for the module, totalling around $250 per year to maintain it. This information isn't provided near the "add to cart" button. When I inquired about this with Hana in support, she became defensive and failed to assist. As a result, I decided to cancel my purchase and left an accurate review.
10 June 2024
Unprompted review
Reply from Amasty
Hi Team,
Thank you for reaching out and sharing your feedback. We are sorry to hear about your concerns regarding the PWA add-on offer, and we will be glad to provide additional details.
Our website provides a detailed description of the PWA add-on offer : https://amasty.com/knowledge-base/how-to-get-the-pwa-add-on-by-amasty-for-free. As the offer mentions, the PWA add-on is provided free of charge for the first year when purchased together with the main product.
We make every effort to ensure that our customers have comprehensive information about the pricing of our products, including recurring subscription payments. This information can be found on the product pages, in the shopping cart, and in your customer account once you activate your subscription.
For any inquiries or further clarification, please don’t hesitate to create a ticket or contact us via the live chat. Our team is committed to providing prompt and detailed information to help our customers make purchases with confidence.
Should you have any additional questions or requests, please do not hesitate to reach out. We are always here to help and ensure you have a positive experience with our products and services.
Kind regards,
Amasty Team
Amasty is an excellent company
Amasty is an excellent company. They provide top-quality Magento 2 extensions and their support service is precise and fast. I couldn't give them anything less than a five star rating! They deserve much more!
Thank you so much Amasty!
3 June 2024
Unprompted review
Reply from Amasty
Dear Ercan,
We're really glad to hear that you've had such a great experience with Amasty! It means a lot to us that you've found our extensions to be top-quality and that our support service has been helpful for you.
Your five-star rating is a huge compliment, and it motivates us to keep delivering our best. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We're here to help however we can!
Warm regards,
Amasty Team
Amasty is by far the best module maker…
Amasty is by far the best module maker for Magento. They are super easy to install and update. And they all work amazingly. So far my site runs with 4 of their modules. There is only one thing better than their modules and it's their support. They take complete ownership of any issues and assist until it's completely resolved. To be honest I've used several other companies and Amasty is the only one that actually doesn't try to pass the buck with compatibility issues. Whilst this review may come across as fake since it's so positive, it's actually not. I rarely come across a company that has such knowledge and patient (for me anyway) with resolving issues.
Thanks
5 June 2024
Unprompted review
Reply from Amasty
Dear Mike,
Thank you so much for your amazing feedback! We're thrilled to hear that our modules are working great for your site and that you've found them easy to install and update. It's fantastic to know that our support team has been helpful and resolved any issues you faced.
We really appreciate your kind words. It's feedback like yours that keeps us motivated to provide the best products and support possible. If you ever need anything else or have more questions, feel free to reach out.
Thanks again for your support!
Warmest regards,
Amasty Team
Reply from Amasty
Hi Team,
Thank you for your kind words.
We're delighted to hear that you're enjoying using Amasty extensions! If you have any questions or need assistance with anything, please feel free to reach out. We're here to help you make the most out of your experience with our extensions.
Warm regards,
Amasty Team
Horrible horrible experience.
Horrible horrible experience.
After 3 months of time wasting, the new extension was still not installed properly and we were refused a full refund because 30 days were over (given Store credits instead). As if it was our fault that the support team took so long !
Even now, after 4+ months, our staging environment has issues because of their installation attempt. But they are refusing to own it and fix them.
At one point, one of the developers started installation on our LIVE website and then left it midway and broken over the weekend!
You will spend ages explaining issues to someone and then that person will be unavailable and the next person will not have a clue and give you nonsense answers. They'll tell you a fix has been made and the smallest amount of testing will reveal further issues
12 May 2024
Unprompted review
Reply from Amasty
Dear Fahad,
Thank you for sharing your feedback and concerns with us, our support management has thoroughly reviewed the details together with the information in your ticket #426935.
We see that the installation of the module on your site was completed, and the subsequent issues that arose were due to incompatibility with third-party solutions. Unfortunately, we can’t guarantee the proper work of our extensions with third-party ones. Although issues with third-party solutions are beyond the scope of our support services, we attempted to rectify the issues to the best of our ability, which took us longer than expected due to the challenges we faced in working with modules that were new to us.
Concerning the post-installation issue during the weekend, unfortunately, we are unable to place orders on live sites for testing purposes without our clients’ explicit permission as this may cause disruption to internal systems. Nevertheless, in light of your feedback, we have revised our post-installation review processes, and we hope that these improved procedures will prevent similar issues in the future. We are grateful for your valuable input, and we're hopeful that these improvements will lead to an even more successful and satisfying partnership with you going forward.
Although we don’t provide refunds beyond 30 days after the purchase date, we were glad to suggest store credit points as an exception for your individual case. We are committed to continuously improving your experience and our services, and we are looking forward to assisting you with any future needs or requests.
Kind regards,
Amasty Team
Prompt response and in depth example…
Prompt response and in depth example with a step by step guide in Amasty's attempt to replicate the issue or logic.
26 April 2024
Unprompted review
Reply from Amasty
Dear Krobahn,
Thank you for reaching out and sharing your feedback with us! We're glad to hear that you found our prompt response and detailed step-by-step guide helpful in replicating the issue or logic you were experiencing.
Should you encounter any more issues or have any questions in the future, please don't hesitate to reach out to us. We're always here to help and appreciate your continued trust in Amasty.
Warm regards,
Amasty Team
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