Amazon Reviews 

Impossible to contact, no phone number or email address.

items advertised as free delivery on amazon.ie then incur a delivery charge

Followed up with phone call with Rakesh.
No solutiojn offered

Review of amazon(.ie) Awful version of Amazon. Just the co.uk and .com without ever having an issue

The (.ie) version is more expensive and takes almost 3x longer to get products delivered. Use the other options instead.

I have been chasing for a refund for a month now! Twice I have been on to customer service chat option and had the matter escalated to an extremely rude representative to just cut me off without answering my question.

I know that they have received the item back and have confirmation of this.

Can someone explain to me why we pay immediately for items but refunds take at least 5-7 days to appear in a bank account? That is once you have gone through the stress of contacting and dealing with customer service! It doesn't make sense......................

I got the same person twice in customer service who denied that it wasn't them I spoke to the 1st time - he/she had told me the first time round that he had dealt with the refund and it would be in my bank account within 3-5 working days. Someone is lying somewhere!

This sort of issue needs to be highlighted with someone and if I have not received my refund within the 5-7 business days from the 25th July I willbe seeking legal action!

Ordered runners...got an email to say dispatched...then an email to say package probably lost...no way of contacting @amazon.ie...online tracking and refund system just goes round in circles with no outcome.. extremely aggitating and annoying. EXTREMELY POOR CUSTOMER SERVICE..almost like getting 2 fingers from Bezo...Really wanted the runners for travelling this week

If it were possible to give less than one star they would have it, I ordered 4 items first week July each item arrived separately and very late today it the 24th July and still waiting for last item. Amazon Ireland can not possibly succeed if this is how their business is going to run. I have used Amazon several times previously and always received items within a few days this is bad for Amazon name.

I have been dealing Amazon for over 20 years as a prime member and have had a few hiccups along the way…I think their service is great and really fast…returns are easy (but need a QR code )

Never had this type of trouble before. Tried to order three ladies polo shirts. When I went to the basket, I was asked if I wanted to trial PRIME. I said no. But when I went back to basket, the order had gone from under €30 euros, to over €300. When I spoke to a probable human (doubtful) they asked me to send a screen shot of the problem but after sending the e-mail, the same supposed customer service person started repeating questions they had already asked me and asked me to send the e-mail again. So I stopped the chat as at this point I wondered if I was being scammed.

An item I ordered through Amazon was not delivered on the day that it was supposed to, 11 July 2025. Upon contacting their customer care I was told that they are very sorry and that it would be delivered by the 18 July 2025 by Jenet. Nothing had been changed on the app and so I contacted them again on the 16th to confirm that it was still going to be delivered on the 18th. Again this was confirmed by the chat consultant, Farhan. To make extra sure I confirmed the delivery of the item this morning, 18 July 2025. Delivery was again confirmed and that it would be here without fail! I still have not received the product and after a pointless argument with someone at the call centre I have been informed that the item will only be delivered at the end of August! Myself and my wife have had to stay home the whole day waiting for the delivery as it needed to be signed for on both “delivery days”. The service has been absolutely terrible and there has been nothing except for insincere apologies. Furthermore, I can’t even escalate this to someone else as I cannot find an email or phone number for anyone at Amazon Ireland.

Have been a longstanding customer of Amazon Prime but things changed. Products arriving damaged or not at all. Recently bought a tent on primeday sale - never arrived, still no refund and as upcoming camping trip, I actually had to buy it again at higher price even though still no refund from first one and this one still not here either!!! I will be closing my account as they seem to be getting lax with the loss of competition. Very disappointing..

It is way slower than the UK domain that used to ship to Ireland. I thought the whole point is that it would be faster.

3 orders were delivered late including a self cleaning litter tray that leaks and they can’t send a replacement only offered return then refund then I could order new one so would have been left with the tray for weeks. Paid €340 for the tray! Also ordered a robot vacuum which arrived late and with the wrong plug!

I have been an Amazon Prime member for years with Amazon UK. Each time I visit the UK website now, they try to push me to the IE site... But the IE site is way more expensive; they deny this, but it's a fact. Additionally, the delivery times are almost twice as long as those on the UK site.. If they do not carry the items advertised at the Dublin depot, then they should not have them available. The Dublin depot should replenish its stock if it's to work properly. And the prices need to be comparable to the UK depot. Otherwise, it's not going to work. Amazon used to be great, including delivery, but lately it's losing its appeal

Have had enough of Amazon.ie, i ordered an urn for my loved one ashes and was sent 7 emails stating the urn had not been paid for, now i have ordered Kreain gel and have got 3 messages stating the same thing, i have checked my bank statement and the money has been taken both times. Will never use these crooks again.

I bought cheap earbud tips. Site charged me vat assumed I was good for customs being in Ireland and it being .ie,

Now customs want to charge me 6.28 on top to receive goods. Worth 1.33 euro.

Order Summary
Item(s) Subtotal:€1.33
Postage & Packing:€1.62
Total Before VAT:€2.95
VAT:€0.68
Total:€3.63
Grand Total:€3.63

How can I not assume I was good.

My understanding is that when VAT is paid at checkout — and particularly when purchasing through a major platform like Amazon, which participates in the IOSS (Import One Stop Shop) — there should be no additional customs charges or delays, assuming the IOSS number is correctly transmitted with the shipment.

No way to filter our non eu countries. I held off ever buying from Amazon. First .ie experience being in Ireland never again. Will I use Amazon.

Ordered stuff for myself to enjoy and it said out for delivery for the past month god knows where it is amazon.ie are a bunch of grasses now that i think about it i think the delivery driver fell off the side of the m50

Amazon ie are gangsters. I returned an item which was damaged. An post returned the item but Amazon ie are saying they never received it and can't get a refund

Amazon used to be known for their guaranteed delivery dates. I was a prime customer for years but cancelled now. They've stopped using reliable courier services like DPD for deliveries and instead use the local postal service An Post. I guess it's cheaper for them. But deliveries are no longer reliable. Never arrive on the day suppose to anymore.

Great service with the .ie site, fast delivery and all items in perfect condition

I ordered a mobile phone from Amazon.ie more than a month ago and have still not received an invoice, something that should be basic and automatic for any purchase. I've contacted the seller to no avail. I've contacted the customer service multiple times and every time I’m told, “you'll get it in 48 hours.” Surprise, surprise!: Nothing happens.

There's no proper way to file a formal complaint, and customer service refuses to register one despite my requests. I've wasted an absurd amount of time chasing what should be a simple request. This is not what I expect from a company of Amazon’s size and reputation.

If you're ordering something you need an invoice for (like for reimbursement or warranty purposes), be warned: you may not get it, and you'll have no real way to escalate the issue. Absolutely unacceptable experience.