Amazon.in Reviews 716

Dear Amazon Grievance Officer,

I am writing to formally lodge a complaint regarding a recent issue I faced with my order placed on Amazon.

Order Number: 403-2176929-9426705

Order Item: Woodland Shoes (₹3505)

Order Delivered On: 18 June 2025

Complaint Raised On: 18 June 2025 (via customer support call)

Upon receiving the package on 18 June 2025, I was shocked to find that the item inside was not the Woodland shoes I ordered, but a pair of sandals – an entirely different product. I immediately attempted to initiate a return through the app, but it did not allow me to proceed. I then contacted customer care, who raised a complaint on my behalf and advised me to get in touch again on 24 June 2025.

However, on 24 June, I received a disappointing email stating that the investigation concluded the correct item was delivered, and that no refund or replacement could be issued. I strongly disagree with this conclusion.

I would like to bring to your attention that I have clear proof of receiving the wrong product. I recorded a video of the parcel being opened in front of the delivery agent, clearly showing the wrong item inside. I am attaching both the video and supporting photos to this email for your reference.

I kindly request that you review this evidence and conduct a further investigation. I am a regular and loyal Amazon customer, and I hope you will treat this issue with the seriousness it deserves.

Requested Action: Please review the attached proof and issue a refund or arrange a replacement at the earliest.

Looking forward to a prompt and fair resolution.

Warm regards,
Payal Saini

Is is really trusted brand all over the globe,simple and easy to use,reliable for both customers and sellers easy to acces, availability of variety of products,festival deals and discounts are great (sometimes up to 70%). To sum up all the above story i would like to say everyone should switch to Amazon for effortless shopping.

Placed order online and the delivery agent in city called Churu didn’t turn up at the home address and asked to get the items collected from a different city and was insisting to provide OTP over the phone. We denied to provide the OTP without giving us the items and now it shows items going back to the seller. I put the money of ₹6000 in Amazon wallet and I can’t get that back to my bank account. Very disappointed as can’t use the money and it’s stuck there forever. Never had the trouble with flipcart as the delivery person at flipcart always turns up at the home and do the deliveries. Have spent more than 4 lac lnr with the Flipcart in last some of the years as have bought iPhones, washing machine and big TVs and thought about to try Amazon and this company Amazon India disappointed me completely.

I always benefitted from Amazon India. Many products that are not available in local market are available on Amazon and I also liked the Prime membership. It's worth spending money to get the products delivered relatively earlier than non-prime members.

However now I am deeply disappointed by the addition of Marketplace fee. It seems Amazon has become too greedy now. Such charges are meaningless and Amazon should withdraw such charges.

Now I have decided that I will buy from Amazon India only if the item is not available in the local market.

I might as well cancel my prime membership.
Amazon should reconsider their decision about charging marketplace fee which is small but not refundable.

The argument made by Amazon to justify such fee is meaningless. It's their responsibility to bring and show right products to customers in an online shopping business.

One more point I want to bring out here is that the Amazon agents literally lie to customers to get 5 star rating. There are many instances where after subsequent chats with customer care I realized that the earlier agent simply told me fake promises. They did nothing in the system, just faked that we will process your refund in 24 hours and fake assurance that I take full responsibility for this issue and I will ensure that it never happens again and all that flattery.

Another thing - The biggest seller Clicktech Retail Pvt Ltd is all time cheater. Be careful while buying from them. I was dearly deceived by them. I eventually got my refund from amazon but experience was bitter.

Thanks for reading. This is my genuine experience and info sharing.

Was a very loyal customer of Amazon
Now the newly added marketplace fee of rs 5 per transaction has made me rethink of buying stuff off Amazon anymore

Local shops are way better at this point

Amazon shouldn’t be so greedy

They are already charging the seller for displaying their products which is indirectly borne by the customer

They are also charging membership fee from the buyer

In addition to that, every transaction attracts a charge of Rs 5

On a single day I’ve paid 15 rs additional

So imagine the amount I’ll be paying extra during the course of a year !!!

How much more will they burden their customers ???????

After a while this fee too will be hiked as Amazon isn't going to be satisfied with the lakhs or even crores it makes out of this one additional charge.

403-1932002-3876333
Some insurance-covered products are non-returnable, and a return window may not always be available. If you wish to return an insured item, it's often necessary to return the main product along with it.
Unfortunately, Amazon appears to prioritise seller protection over buyer satisfaction.
Customer service support is often inconsistent, with untrained representatives providing inaccurate or conflicting information across different interactions.

its two times they say the order is delivered but the product never gets delivered

Hi this is to inform all consumers that I have been cheated by Amazon. On the 9th of May 2025 I placed an order for Canon printer model E-470 costing me Rs. 5499. Amazon shipped me a printer with Model No. MG-2577S costing Rs. 3099. Both look the same. The invoice bears model E-470. In one month the printer is bad and not functioning. I complained to Canon with the Serial number and Invoice that it is under warranty and needs to be registered first. Canon cannot register as the serial number does not match with the model number mentioned in the invoice. Amazon shipped one inferior cheaper item and mentioned superior one on the invoice. Hence being under warranty I cannot even register as it does not match the invoice and Amazon not willing to provide me correct invoice nor the difference as they claim the window is closed for the refund or exchange. Kindly suggest what do I do.

Amazon delivery persons are stealing. Sometimes marking as delivered without delivery. They tampered and stealing from the package. Delivery is very worst

Order # 405-8267554-9409965
Customer care is a waste; none of the things told will be followed by them.
The delivery agent will attempt to deliver randomly and purposefully, and even after informing him that this is an office location, when he called on Saturday again, he attempted on Sunday, and on Monday, the order was held at the delivery agent. I had to call customer care 3-4 times for the delivery reattempt. Then on Tuesday, the delivery agent called at around 8:45 pm and marked the order as undeliverable. Immediately I called customer care to inform them about this and asked for delivery between 9am and 6pm, but soon after a few minutes, the order was marked as undeliverable and is returned to the seller. waiting for 1 week for the order and returning to seller due to delivery agent negligence.

Excellent platform, any issues they resolve without any delay. At Amazon customer is king.

I ordered a Bajaj 1603T OTG from Amazon on 13th May 2025. The package and the product arrived damaged. I immediately submitted a return request on the same day(2025 May 22) it was delivered. Despite repeated follow-ups, no one came to pick up the damaged otg for a long time(till today 13 June 2025). Now the company is refusing to take it back and not refunding, claiming that the return period has expired — even though the delay to pickup the product was entirely their fault! This is completely unacceptable and feels like a scam. I have wasted my hard earned money and time, and I am stuck with a damaged otg and now I'm trying to repair it because I can't afford to buy another one.

Best Quality products, at worth price, large platform, fast delivery, smooth customer service. If you have any issue you can report to that team. There is a option to report that. I not doing a promotion, I am saying the truth that i have seen many bad reviews that affects the Amazon.in reviews. But this is a international and national (India) Top E-Commerce website, Sometime's we forget it. Your money your decision. But I recommend go ahead with it without ignoring it.

Amazon India services have been deteriorating consistently.
Customers services is just a name , there is really no support whatsoever
had issues with many orders recently and lost lots of money.

I have amazon subscription in other countries and they are so so much better.
Wonder if they are planning to shut amazon in India hence the bad quality and lack of training

I am using Prime Membership still they do not deliver my products on time also Customer Care support are not supporting.
My best advise is do not go for their so called prime membership, it don't have any benefits except mental stress.
Also their delivery partners uses abusive language if you ask them reasons for late delivery.

Never waste your valuable time and money buying anything from Amazon India. They have very poor customer service, if you buy anything, they send you worthless items. If you contact them for any reason, they will not fix anything. Amazon India is a scam.

I have bought a few things from them. When we buy things, we get things that are like garbage. They act like they are sending us things for free. The bastards at Amazon don't know that every penny is made of blood and sweat.

Terrible, supposed to deliver product key on email.(software)Now they say it will take 10days.Customer service has no clue.They should check sellers/merchants for autheticity.

I returned product but not getting refund of my money..

As a prime member from my years still not getting satisfied answer.. break my trust of many years..

I'll quit in amazon app.. & also cancel my future orders..
I'll never shopping again..

Very bad experienced..

Today i recieved my order of rupees 3500+ and it was a heavy order it was difficult for me to carry that and i live in top floor I requested the delivery person to bring the order on top floor he was very rude and batamiz to be say.
I asked “bhaiya upr tak le aao mai akele nhi utha paungi “he said “nhi laa skte” i asked “kyu?” He was like “nhi la skte kyu kya hota hai khud niche aa kar lejao” still he left the order on the gate. Amazon I request you to hier some manned person. This can ruin someone’s whole day. Really not excepted this for amazon

I recently purchased an e-book and now the seller has taken the book down. Amazon will not refund me, neither is there a downloadable option. I am just putting this review to let people out there know. I contacted their chat service and they said they can't do anything about it!