Amber Home Improvements Reviews 

96
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting professionalism and efficiency from initial quote to installation. Many highlight the staff's dedication, describing them as polite, hardworking, and tidy, often going above and beyond. People are also very satisfied with the high quality of the products, finding them fantastic and a significant improvement to their properties. However, some customers also noted issues with product quality, such as cracked frames, bowed elements, or poor-quality parts. Additionally, a few people experienced delays in work completion or slower responses from customer service regarding replacement parts.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the first-class experience from start to... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, friendliness,... See more

Product

People report positive experiences with product, expressing satisfaction with the quality and appearance of... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the finished product... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers praising the first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from the beginning to the end. We replace our glass lantern roof with a tiled insulated roof in order to be able to use the room all year round. The difference made is tremendous.... See more

Rated 5 out of 5 stars

Amazing service from start to finish. Very professional and courteous. Everyone we spoke to did exactly what they said and the finished product is fantastic. We had a new front door on this occasion... See more

Rated 5 out of 5 stars

This is the third installation we have had using Amber Home Improvements. Having previously had new doors and windows followed by facias we did not hesitate to use them again for our new garden room... See more

Rated 5 out of 5 stars

the team came to site at the appointed time and without any drama removed the huge picture window bricked up the opening ready for the new smaller window the next day. The next day the window fitting... See more


Company details

  1. Conservatory Specialist

Written by the company

Amber Home Improvements is a local, family-run business that has been providing first-class customer service and top-quality products to homeowners in the Norfolk, Suffolk and Cambridgeshire areas for over 25 years. From replacement windows and doors to designing and installing bespoke conservatories and orangeries that will dramatically change your home and how you use it, we have the experience, expertise, and products, to ensure you can get exactly what you want. Being locally-based, we understand how important customer satisfaction is to our continued success.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

96 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(96)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent pre sales service

Excellent pre sales service. Lawrence looked after us from the word go
All surveying and fitting went to plan and small issue after fitting was immediately sorted
Would highly recommend

1 October 2025
Unprompted review
Rated 5 out of 5 stars

New Conservatory

We had a new conservatory installed. Great communication and updates throughout. The workmen were friendly and kept everywhere tidy and even worked in heavy rain to get it finished on time.
We would definitely recommend Amber Home Improvements.

16 October 2025
Unprompted review
Rated 4 out of 5 stars

Overall our experience with Amber was…

Overall our experience with Amber was very good. We had 8 new windows and a front door fitted. I didn't put 5 stars because we had a few delays before the work was completed. Really happy with the end result. Would definitely use Amber again.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

e chose Amber to covert our conservatory into a garden room

We chose Amber to covert our conservatory into a garden room because they showed real professionalism from the very beginning and we were not disappointed.
We were kept fully informed of the worked as it progressed despite a few delays.
The tradesmen worked extremely hard, sometimes during very difficult weather conditions, clearing up any mess as they went.
The end result has given us a beautiful room which we have used constantly since completion.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

We have just had new windows and front…

We have just had new windows and front door fitted by Amber windows .We would just like to thank Tom and Louie for all there hard work they both did an excellent job in Tamworth .They were both polite and very hard working they even cleaned up and left our house tidy we are really impressed with the quality of there workmanship.We would highly recommend Amber windows .

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from the beginning to end

Excellent service from the beginning to the end. We replace our glass lantern roof with a tiled insulated roof in order to be able to use the room all year round. The difference made is tremendous.
The installation team from Amber were excellent and worked really hard during the week that they were with us even through the most horrendous weather.
The team were excellent, polite and very tidy workers.
Everything inside the room was covered up before they commenced work in order to offer protection and minimise disruption. No complaints whatsoever.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

I have just had a new front door fitted which I am very pleased with. The service I received from start to finish was excellent and the chap that fitted my door did a very good job, very friendly and explained everything clearly. I would certainly recommend Amber Home Improvements.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Amber homes promised but no action

From start to finish the information we received was first class. We had a call asking if we were okay to have the door fitted on a certain day but if not convenient we could change it, we were very happy with the proposed date. The fitter arrived on time and confirmed he was here to fit the new door, that was completed very quickly and worked perfectly well.
A couple of days later we noticed the door was getting a bit difficult to open and close, contacted amber homes date was arranged for fitter to come out adjusted door and a couple of other items, when finished he explained about door drop which was great, door has worked great and workmen ship very good, would recommend this company. Thanks to all concerned
Update on this firm they said I and no doubt others would receive an M&S voucher if I put a review on trustpilot, have never even got a reply asking where it was, I didn’t write the review just for the voucher but it would have been nice to at least got reply to apologise.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great overall experience

Really quick process , straight forward . The guys fitting on the day were great / friendly and respectful of our crazy dog .
The overall experience was very good .
Windows look great and love our French doors .

15 August 2025
Unprompted review
Rated 5 out of 5 stars

the team came to site at the appointed…

the team came to site at the appointed time and without any drama removed the huge picture window bricked up the opening ready for the new smaller window the next day. The next day the window fitting team arrived fitted the window and the following day the plaster arrived carried out his work. All works carried out without any radios mobil phones or swearing and shouting. The experiance was so easy we have aked them back to price for other works. We would recomend without any hesitation.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Very professional and courteous. Everyone we spoke to did exactly what they said and the finished product is fantastic. We had a new front door on this occasion and the fitter was brilliant. Done an amazing job! We will definitely be using Amber Home Improvements again and would highly recommend them to anyone.

13 November 2025
Unprompted review
Rated 4 out of 5 stars

Mundford

We had all new windows and doors and in our 1975 bungalow.
The workmen and window fitters were very tidy with their work, couldn’t fault them at all.
They done an excellent job.
The only reason I wouldn’t give Amber 5 star would be because I had some issues with bits needing replacing and it took some time dealing with the customer service regarding delay in time frame getting back to us.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and service.

We are happy that we chose Amber to replace seven windows. Their service at every stage has been excellent. We are very satisfied with the final result. The price was competitive.

9 October 2025
Unprompted review
Rated 2 out of 5 stars

Had front door & side panel fitted

Had front door & side panel fitted. We did explain we had a buyer for old door etc, but fitter cut through frame so we could not sell door etc. I pointed out to fitter that after he had finished, the top frame was bowed but fitter made no comment. He was finished and left. Rang company to explain & they sent a man out who said he could put the problem right, should never have been left like it was by fitter. Waited about 2 weeks he came back & put the problem right. Maybe the original fitter was not one of their best. However we are now very pleased with door etc.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Amber were recommended to us and we have been delighted as they did an amazing job from start to finish with the sliding doors for our garden room. Thank you

6 October 2025
Unprompted review

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