Every single person who answers the phone is delightful. Nothing is too much trouble. Supplies always arrive when promised. The whole process is fantastic. Cannot recommend them enough. This is how Cu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Umair has been the first person to listen to what I need to help me on my journey with a colostomy bag. He had a genuine interest in helping me and suggesting different bags for my needs, his knowle... See more
Company replied
The adviser took the time to get to know my needs, and when I was having difficulty trying the bags for the first time, he was kind enough to send over another 3, I cracked first go and was amazed a... See more
Company replied
Was recently told by my prescription supplier that the stoma paste I used would no longer be available. I called Callum at Convatec who sorted out some samples for me and also gave me some flange/pouc... See more
Company replied
Company details
- Medical Equipment Supplier
- also in
- Disability equipment supplier
- Medical Group
- Medical supply store
- Medical technology manufacturer
Written by the company
Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking for a reliable and discreet prescription delivery service or a friendly voice at the end of the phone when you need it most, you can always depend on us. We are pleased to provide a live chat feature on our website, ensuring that you can easily connect with us whenever you need assistance. As we partner with the NHS, we offer a reliable and discreet, prescription management service. We take all of the stress away from the process, ensuring you receive exactly what products you need, when you need them. Our expert care team are here to support you on all stoma and continence care needs. Whether you need help with what products to use, your prescription or lifestyle support, we can help. At Amcare by Convatec, we make it easy for you to get the support you need. Call us on 0800 88 50 50, reach us via live chat on our website at www.amcarebyconvatec.com, or email us at enquiry@amcaregroup.co.uk
Contact info
Progressive House, The Heath Business & Technical Park, Cheshire, WA7 4QX, Runcorn, United Kingdom
- 0800 88 50 50
- enquiry@amcaregroup.co.uk
- amcaregroup.co.uk
4.8
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Amcare to the rescue
Amcare came to my rescue after my previous supplier failed to deal with a serious delivery problem.
A chat with Callum and Sarah quickly resolved the situation and I was impressed by the service they offered.
19 June 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Ros, for your kind review.
We’re really glad you’ve found a solution that works for you. At Amcare, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs.
We are so glad to hear that Sarah and Callum have been able to support you so effectively. We will pass your kind words onto them, they will be elated to hear this!
Kind regards, Amcare
Excellent staff
The young man I spoke to was really nice and really helpful. I had some free samples sent. The non trainable bags were extremely good. Best I have used since my operation. I found it very difficult to adjust and was very depressed for a while. It is a year since my massage surgery which saved my
Life. Thanks for introducing me to these stoma bags Pat Macgregor
12 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Pat, for your kind words and for sharing your experience.
Adjusting to life after stoma surgery can be challenging, and we're delighted that our non-drainable bags have made such a positive difference to your comfort and confidence. Reviews like yours help others understand that they have a choice when it comes to the products they use and how they receive their supplies.
Kind regards, Amcare.
A really good product
Callum at Convatec was very helpful and explained usage clearly My sample order of diamond sachets arrived quickly. The sample amount was enough to be able to assess suitability. These sachets really help with gas build up in the stoma pouch and stop it ballooning to make it more comfortable for the user. I am very satisfied with the product.
21 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Valarie, for your 5-star review!
At Amcare, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs, so we are so happy to hear we have been able to support you on your journey!
We will be sure to pass your kind words on to Callum, he will be overjoyed to hear this.
Kinds regards, Amcare.
First class setvice
I was provided with free samples of stoma pouches, following my request. I was contacted very quickly, to ascertain my needs, and the pouches arrived in a couple of days. There were follow phone calls to see how I was getting on. The pouches suit me very well and I have changed my prescription. The level of care and attention from Amcare is first class. I feel that all my stoma needs are well catered for. First class service.
21 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Lizzie, for your kind review!
We 're delighted to hear that you've had a positive experience with Amcare. We’re committed to making it easy for our customers to access the services they need, and your feedback reassures us that we’re on the right path.
Kind regards, Amcare.
I reached out to Amcare by Convatec yo…
I reached out to Amcare by Convatec yo try some samples of esteem body. I had been struggling for months with leaks, tender skin, and bags just not sticking.
I spoke with a lovely man named Darrian, who was fantastic from start to finish. I explained my issues and that they were impacting my mental health. My confidence and my work. Darrian took me through some options and made a few suggestions, he was extremely knowledgeable about all the products and how they may help me. I went ahead with the samples, I breezed through work. My sink was great again with in 2 days. Safe to say, I spoke with the stoma team and have now received my first order of esteem body. My 12 hour shifts in pain and discomfort are a thing of the past. Thank you Darrian 😊
13 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Lisa, for your kind review!
We’re delighted to hear that Darrian’s knowledge and guidance helped you in finding a solution that has made such a positive difference.
Reviews like yours really help to spread the message that people do have a choice, both in terms of the products they use, as well as how and when they receive them. It’s something many don’t realise, and we’re proud to support that flexibility through Amcare.
Thank you again for your kind words. We’ll be sure to share your feedback with Darrian.
Kind regards, Amcare
UMair at AmCare
UMair has made a great difference to my stomach journey . His help has been invaluable to me through a stressful process , he is well mannered and very knowledgeable about the products and to suit my requirements and has very helpful
18 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Carol, for your kind review.
We are so glad to hear that Umair has been able to support you on your journey, with his product knowledge and advice. Here at Amcare, we place great importance on providing the best support we can, and Umair will be overjoyed to hear that he has been able to do so for you.
Kind regards, Amcare.
I have had an amazing experience with…
I have had an amazing experience with the team at convatec! Sharon has been an absolute diamond right from the beginning and she has made me feel more confident in myself and has helped me feel comfortable about talking about my catheters!
5 June 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Lauren, for sharing your experience.
We’re passionate about giving you control over how and when you receive your supplies, because ensuring comfort and confidence in your care matters most to us.
We will pass your kind words onto Sharon, she will be overjoyed to know she and the team have been able to support you in your journey!
Kind regards, Amcare.
Product Samples
Was recently told by my prescription supplier that the stoma paste I used would no longer be available. I called Callum at Convatec who sorted out some samples for me and also gave me some flange/pouch samples to try. Very good team, not pushy like some, to take products but were very helpful and informative throughout.
11 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Sarah, for your kind review.
We 're delighted to hear that you've had a positive experience with Amcare. We’re committed to making it easy for our customers to access the services they need, and your feedback reassures us that we’re on the right path.
We will make sure to pass on your kind words to Callum, he will be overjoyed to hear this.
Kind regards, Amcare.
FIRST CLASS
A pleasure to write a complimentary review on the service provided by UMAIR AKHTAR of Convatec. He is a very knowledgeable agent and has very pleasant helpful manner. I am delighted with the new items recommended, they are a huge improvement. Very grateful to UMAIR for his invaluable help.
11 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your thoughtful review, John.
We're delighted to hear that Umair's expertise and support helped you find products that have greatly improved your experience. We will be sure to pass on your kind words, he will be delighted to hear this!
Our aim at Amcare is to ensure every customer feels confident in their products and care, and it's lovely to hear we've been able to do just that.
Kind regards, Amcare.
Customer service
Talking amair he explained everything to me very professional and would like to amair and the rest of the team thankyou so much I would recommend the company to anyone if I need anything again i will certainly get in contact again
13 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you for your kind words, Robert.
We're so pleased to hear that Umair and the team provided such a professional service and made everything clear and easy to understand.
Our aim at Amcare is to ensure every customer feels supported throughout their journey, and it's lovely to know we've been able to help.
Kind regards, Amcare
Great customer care from everyone I…
Great customer care from everyone I have had the pleasure to deal with. Great communication with Callum who really knows his stuff and is incredibly helpful. Thank you. I thoroughly recommend this company
12 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you for your kind words, Joan.
Our aim at Amcare is to make sure you feel supported, and we’re so pleased to hear that we have been able to support you on your journey.
We will make sure to pass your kind words along to Callum, he will be overjoyed to hear this!
Really nice speaking to Sean
Really nice speaking to Sean, very knowledgeable and helpful.
12 August 2026
Reply from Amcare by Convatec
Thank you for your lovely review.
Sean will be pleased to hear your feedback. We're glad he was able to provide knowledgeable and helpful support, and we appreciate you taking the time to let us know.
Excellent friendly advice on anythinh…
Excellent friendly advice on anythinh highly recommend for any problems or even a chat
10 August 2026
Unprompted review
Reply from Amcare by Convatec
Hi Al, thank you for your 5-star review!
Here at Amcare we pride ourselves in offering great support, so we are so glad to hear we have been able to help along your journey.
Kind regards, Amcare
Umair was very helpful arranging my…
Umair was very helpful arranging my samples and prescription. Going over and above to ensure I received my order, contacting my GP and helping with the courier service. He rang me back to confirm everything and I'm happy with the product, comfortable and better than my previous product.
6 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your thoughtful review Seana.
We 're delighted to hear that you've had a positive experience with Amcare. We will pass your kind words on to Umair, he will be overjoyed to hear this.
We’re committed to making it easy for our customers to access the services and products they need, and your feedback reassures us that we’re on the right path.
Kind regards, Amcare.
Stoma care
Very helpful and polite staff describing products and sending out sample of products to try which were very helpful
6 August 2026
Reply from Amcare by Convatec
Thank you for your positive review! We truly appreciate your feedback.
Our aim is to provide a 5-star experience. If you have any suggestions on how we can improve, please reach out to us at 0800 88 50 50, email us at enquiry@amcaregroup.co.uk, or use our Live Chat function at www.amcarebyconvatec.com.
Your input is very important to us.
Kind regards, Amcare.
Umair was very helpful and kind
Umair was very helpful and kind. He was able to answer all my queries and make very helpful suggestions as to how I could improve my daily life as an ostomate . He was very knowledgeable about all the products. I would not hesitate to contact him again. Thank you so much Umair
5 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you for your fantastic feedback.
We're pleased to hear that Umair was so helpful, knowledgeable, and supportive throughout your experience. Providing excellent customer care is what we strive for, and it's wonderful to know Umair delivered this for you.
We will be sure to share your kind comments with him.
Sean was really polite and helpful when…
Sean was really polite and helpful when talking to him. Very knowledgable about the products.
4 August 2026
Reply from Amcare by Convatec
Thank you, Joan, for your kind review.
Here at Amcare, we aim to make you feel supported, and we are so glad Sean has been able to support you on your journey.
We will make sure to pass your kind words along to Sean, he will be overjoyed to hear this!
Kind regards, Amcare.
Customer service was first class.
Customer service was first class.
I’ve recently had an ileostomy and have been trying different products. Umair Akhtar was friendly, efficient and very knowledgeable. He arranged for samples and then followed up. I will be using some of these products and I’m very happy with the experience.
4 August 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Tracey, for your kind review.
It's wonderful to know that Umair was friendly, efficient, and knowledgeable while helping you explore suitable products, we will be sure to pass these comments onto him!
Here at Amcare, we’re committed to making it easy for our customers to access the services they need, and your feedback reassures us that we’re on the right path.
Kind regards, Amcare.
Good support from a staff member
It was a great pleasure to be assisted by Umair Akhtar. The staff responded to my enquiry with clear understanding. He further introduced Amcare service to me which gave me more insight into other services provided by Convatec. Umair's attention to details is quite encouraging as he was patient and came up with appropriate advise and solution to my enquiry. Thanks so much.
28 July 2026
Unprompted review
Reply from Amcare by Convatec
Thank you for your lovely review!
We are delighted to hear about your positive experience with Umair. Providing clear, helpful, and patient support is something we strive for, and it's fantastic to know that Umair was able to assist you effectively while also introducing you to Amcare.
We will be sure to share your kind comments with Umair. Thank you again for your feedback and for choosing Amcare.
All of the staff at amcare are very…
All of the staff at amcare are very helpful and always do their up most best to help in anyway possible x I'm so very grateful to all . I recently ordered my usual items , the lovely lady whom delt with this was a kind , helpful, considerare and empathetic lady . She not only gave me some helpful information but explained to me how to correctly apply the product's . I have had my stomer for ten years and no one has ever enquired how I should properly apply them . I'm am so very grateful to mandy . She is a true-life angel xxx I think she is a very valid member of your staff x and deserves a call out for her patient and kindness x and knowledge .
21 July 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Tanya, for your lovely review!
It's wonderful to know that Mandy was able to provide such helpful and empathetic support, she is a valued member of the team and we will be sure to pass your kind words along to her.
Here at Amcare we know how important it is to feel supported, we’re so pleased to hear that we have been able to support you on your journey and help with any problems you may have!
Kind regards,
Amcare
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