Amccenter Reviews 4

Stay away from this company, Daniel Smith is a JOKE of an arbitrator! He doesn't know or just doesn't care to follow the law!

I have read a couple of reviews asserting that Thomas Craigo is biased in favor of contractors during CSLB arbitrations. I can categorically say that he showed no such bias whatsoever in my arbitration against a roofing company that caused extensive damage to our eaves (and also damaged our deck railing) while installing new roof shingles. I claimed damages of over $58,000 due to countless nails that the roofer's crew drove through our recently painted eaves, causing cracks and nail holes and protruding nails throughout the eaves of our house and garage. We used our regular (admittedly expensive) top-of-the-line painting company to repair and repaint all the eaves (and the deck railing) after the roofer failed to present us alternate estimates from another painting company like he said he would. At the arbitration, the roofer submitted a series of slides with notations prepared by a waterproofing consultant asserting, in part, that the budget to perform all repairs and repainting should be only $5,400. The waterproofing consultant provided no back-up documentation or even explanation for his opinion that the repairs would reasonably cost only $5,400. Mr. Craigo found in our favor, rejecting the defenses presented by the roofing company, and he awarded us 100% of our out-of-pocket costs and ordered the roofing company to remove its mechanic's lien on our home. I don't know what evidence was presented in the other two cases brought by unhappy consumers against contractors, but I definitely can say that, based on my experience, Mr. Craigo appeared to be neutral and based his decision on the evidence presented without any bias in favor of the contractor.

Very untrained for specialty trades. Not sure why the CSLB Contracts them they say they know but they don't know what side is up or down.

I had an Arbitration Meeting with Mr. Thomas Craigo very recently in November of 2016 against Pro Comfort Air Systems and we were in his office for nearly two full hours, if Not more!

I have Never had such a long, extensive and intensive meeting like I had on that day and Yes, it was slightly uncomfortable for ME and I will tell You Why?

The arbitrator seemed to be Much More Interested In Hearing What Pro Comfort Air Systems had to say instead of ME!

Yes, I had my say and My Turn, but he spent a lot more time with the other side in hearing him show off His Defensive Side while purposely and deliberately Using A Lot Of Technical Terms that I did Not Understand, but which the Arbitrator Did Understand in which helped the other side cause ME to Lose My Case for No Good and Invalid Reasons!

During Our Meeting, I had explained in detail that I hired Pro Comfort Air Systems to Fix My Air Conditioner That Was Blowing Out Hot Air and this company came over Not Once, but Twice To Fix It and Charged Me Two Different Amounts and it still was Not Fixed and when I did complain about it to the company, they basically told ME that they will NOT come back anymore to fix it and I ended Up Hiring AC Dude instead to fix and repair it.

Well, what their arbitrator did was deduct the money that I paid out to the defendant and he minused it from the cost that I would incur to fix the damaged ceiling that Pro Comfort Air Systems caused while they were at my property while trying to fix the air conditioner in which the defendant refused to take any blame for.

Well, basically their Uneducated, Low Class Arbitrator turned around the whole case and made it look like instead of ME getting Refunded For His Negligence, I Now Owe $146.00 Dollars And Change To The Defendant in which I will NOT Pay!

I do NOT know where the their arbitrator came up with that Fake Amount, but he must have Not Gone To A Very Good Arbitration School!

This is Fraud what their Arbitrator did to me which is Now Going To Get Published On Social Media Websites in regards to This Whole Disgusting Experience, including Publishing The Documents That Were Sent To Me By Certified Mail As Well!

I do NOT know how and/or where they Hired and/or Got Their Arbitrator From, but Their Service Is A Phony and is far from being Honest, nor Fair, whatsoever!

I am sure that there are other Arbitrators out there who are Fair and Real, but Not
Mr. Thomas Craigo.

During the whole time that I was there, I sat there helpless while Mr. Thomas Craigo took the defendant's side and paid more attention to him.

It was more than Obvious!

Well, anyway, I understand that You Can Not Appeal The Case, but I want a Full Investigation Conducted On Mr. Thomas Craigo's Business And/Or Arbitration Practice, because he is Not Using Common Sense, nor Honesty when it came to Judging My Case.

The reason of Why we were here was for ME, not for the other side, but Mr. Thomas Craigo made it look like the case was All About The Defendant and Not Me At All!

If I could have it My Way, I would like to Appeal The Case and have another Arbitrator
Re-Hear It to get another Opinion if that can be done!

I would definitely Not Recommend the Arbitration Mediation Conciliation Center, Inc. if You Ever Need To Go Through with an Arbitration.

Thank you.

Sincerely yours,

Howard Paul Shore
Angry and Upset Arbitration Mediation Conciliation Center Customer

/HPS