American Blinds Reviews 132

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

After a lot of research, I ordered three custom Prestige Roman Shades from American Blinds. They were running a 40% off promotion, so the final cost came out to just over $400 per shade. The order... See more

Rated 1 out of 5 stars

Purchased a "Custom" 1/2 moon blackout cellular arch window from American Blind for $172.23. Product arrived, Installed as instructed and we have 1/2" gap all around the shade allowing light to come... See more

Rated 5 out of 5 stars

Had a major problem with a large and expensive blind. Talked to a couple of folks and all were helpful. Received a substitute and it was damaged in transit. Then started to communicate with Nicloe Lue... See more

Rated 4 out of 5 stars

Overall positive experience. Good quality and very reasonably priced. Did have an issue with measurement .... Bay window so brackets would run into each other and middle was too wide. Solution suggest... See more

Company replied

Company details

Information provided by various external sources

Get designer looks, not designer prices. American Blinds has custom blinds and shades from top brands, plus free swatches, shipping and expert design consults.


Contact info

2.8

Average

TrustScore 3 out of 5

132 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

They fit and look great

They fit and look great. Easy to install

17 July 2023
Unprompted review
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Reply from American Blinds

Thank you so much for taking a moment to review your order. We are so happy these worked out for your project, and that your installation went great as well! We look forward to working with you again soon.

Rated 5 out of 5 stars

Easy

Super easy to order and install.

30 June 2023
Unprompted review
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Reply from American Blinds

Thank you so much for your kind review. We're so glad your items worked out for your space, and that the installation went so well also! We hope to work with you again soon.

Rated 5 out of 5 stars

I like American Blinds

The order was handled well. The shipping package was excellent. Instruction were good and the installation was simple. Looks great, works well and the quality is excellent.
All good from this buyer.

10 May 2023
Unprompted review
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Reply from American Blinds

Hello and thank you for taking the time to review your experience with us! I am so happy to hear that your product arrived in great condition and everything is running smoothly. We sincerely appreciate you trying our window treatments and hope to work with you again soon! - Chelsea

Rated 4 out of 5 stars

Slow delivery from Mexico to US and hard to install …

Arrived later than anticipated and estimated but customer service was very helpful in tracking and expediting. Somewhat complicated to install. No instructions for installing Roller shade tension device. Had to modify the device to make the chain go through it. Seems like good quality overall, and will do the job, but I was expecting more.

20 June 2023
Unprompted review
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Reply from American Blinds

Hello and thank you for taking the time to review your experience with us! I am sincerely sorry that your product did not arrive in the timeframe that you originally expected. However, I am happy to hear that you received it and were able to install despite the missing instructions for the tension device. We always appreciate the opportunity to improve and I will be sure to pass along this feedback to our manufacturer. Thank you for ordering with us and we hope to work with you again soon! - Chelsea

Rated 5 out of 5 stars

Pretty yellow vines

Received the roller shade faster than they said I would. It matches the room perfectly (I did get a free sample first) and was easy to install. Looks great and operates smoothly. I would order from this company again.

24 May 2023
Unprompted review
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Reply from American Blinds

Great to hear your shades turned out perfectly, Kel! Thank you for sharing!

Rated 5 out of 5 stars

Great Company!

I have used this company many times over the years. I have always been satisfied with the quality of each product purchased.

1 June 2023
Unprompted review
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Reply from American Blinds

Thank you so much for your kind review. We are so happy to hear you have had a good experience with us. We hope to work with you again soon, please let us know if we can assist in any other way!

Rated 5 out of 5 stars

Excellent value and online…

Excellent value and online configuration/shopping user interface.

22 April 2023
Unprompted review
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Reply from American Blinds

Clay, thank you for taking the time to send a review! Happy to hear all went well with your order!

Rated 5 out of 5 stars

Exactly what we wanted

Exactly what we wanted. So easy and superb pricing! Thank you!!

1 May 2023
Unprompted review
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Reply from American Blinds

Kim, glad to hear everything was as expected! Thank you for the review!

Rated 5 out of 5 stars

The blinds came well packaged and all…

The blinds came well packaged and all the hardware included. We have ordered the same blinds from this company twice in the past and have never been disappointed. This time we decorated and replaced the previous blinds with a different color. The others are fine but just didn’t go with the new paint color. They installed easily and look great!

22 May 2023
Unprompted review
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Reply from American Blinds

Hi Roger, great to hear you were able to find a new color that matches the new decor! Thank you for taking the time to share your thoughts!

Rated 2 out of 5 stars

Blackout blinds that do not work

The blinds were manufactured in such a way that they hang slightly more than an inch from the window. I had ordered blackout blinds, and because of this manufacturer decision all kinds of light come into the room from the sides. I spoke with the company's service department who confirmed that the blinds did not have a defect; they were designed that way, and did no more to help. So the blinds are useless for what I purchased them for.

4 June 2023
Unprompted review
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Reply from American Blinds

Hi Mark. I am sorry to hear that the shades did not provide the light bloackage that you expected. Please note that any factory deductions are listed on the product page under "Product Details" I apologize for any confusion. Please note that you can purchase a light blocker/light guard that will help block the light seeping in the sides. I hope this helps. -- Ava N

Rated 1 out of 5 stars

Delays in production I called to find…

Delays in production I called to find out what the issue was customer service was good received an email saying blinds would ship on the 10th with a tracking number which didn't happen several days later different email different tracking number different production location but actual pickup from FedEx

10 May 2023
Unprompted review
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Reply from American Blinds

Hi Jon, I am so sorry for any delays associated with your order! If there are any further concerns or if you do not receive it, please feel free to reach out to us at SocialCare@AmericanBlinds.com and we will be happy to look into it further! -- Patrick L, AmericanBlinds.com Social Care

Rated 5 out of 5 stars

Great blinds, a little pricy

My wife has been buying cellular shades from American Blinds for the past 10 years. They last great, are easy to install (with a drill). The top-down / bottom-up style are great for letting in light at the top, while maintaining privacy.

1 April 2023
Unprompted review
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Reply from American Blinds

Thank you for being a return customer and for taking the time to share your positive experience! -- Jessica N

Rated 5 out of 5 stars

Same Quality, Same Colors 6 years Later

We ordered our first American Blinds 6 years ago, when we built our covered porch. The afternoon sun would be hot and blinding. My husband actually called and ordered the blinds himself. American Blinds were hung and problem solved.
Now, 6 years later we added a pool house, and the glare from the afternoon sun prevented my husband from watching TV. 6 years later, American Blinds still has the same quality material, same color offered and fixtures for installing.
So, the blinds on our covered porch and pool house all match - ordered 6 years apart.
American Blinds are very well made. Our 1st set has not faded, the pulleys work great - and I have nothing to say but good things. Order these blinds today. They last and do their job perfectly.

31 March 2023
Unprompted review
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Reply from American Blinds

Thank you for being a return customer and for taking the time to share this feedback! -- Ava N

Rated 1 out of 5 stars

Worst Experience Ever, No Product Delivered!

I have ordered many composite shutters in previous years from American blinds and the experience has been great. However, My latest order was made on 3/22/2023 and the experience has been horrendous. Upon ordering and placing the order, it stated that the normal time for delivery is sixty days after order. it is now over sixty days. About two weeks after placing the order, I received a notification stating the item had been shipped From china. The estimated delivery date was the last week in april. After not receiving the order on May 1st, I contacted American blinds and they advised the order was due to dock in Texas from China on May 5th 2023. On May 9th, I contacted American blinds once again and they advised the order Was not yet even in production in china, over sixty days later. Upon checking american blinds website, it said the same thing. After contacting American blinds for the 3rd or 4th time they advised 2 things, one was that it was still in production and the other customer Service rep said it was on the ship and not due to dock until the 2nd week in June. Upon checking google, every Link I clicked on stated it normally takes 3-4 Weeks to ship from China and 6 weeks for the longest time, but now it's well over that time frame. No one at american blinds seems to be in agreement with what is going on with the order. I am very concerned that I have been robbed of over a thousand dollars. I doubt that I will
ever receive the order and I doubt that I will ever be reimbursed for my $1,100 charge. Worst experience ever! Very disappointed.

9 May 2023
Unprompted review
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Reply from American Blinds

I am so sorry to hear that we have disappointed you and that you are still waiting for your order. Please note that this is not the norm and I apologize for any inconvenience this may have caused you. I would love to jump in and help! Can you please send me an email with your order number to socialcare@americanblinds.com. I am happy to help! -- Ava N

Rated 4 out of 5 stars

Overall positive experience

Overall positive experience. Good quality and very reasonably priced. Did have an issue with measurement .... Bay window so brackets would run into each other and middle was too wide. Solution suggested was to buy a new one instead of being able to send it back to be re-cut (was willing to pay for shipping)

7 April 2023
Unprompted review
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Reply from American Blinds

I am so sorry to hear that you are having fit issues with one of your products. I can imagine that this is frustrating and I apologize for the inconvenience. If there is anything that I can do to turn your eperience around, please reach out to me at socialcare@americanblinds.com. I am here to help! -- Ava N

Rated 5 out of 5 stars

First rate product and service

The blind I ordered came perfectly sized and well packaged. It also arrived sooner than originally expected. Only complaint, and it is really more a suggestion, is adding to the installation instructions, a procedure for centering up the lifting cord so that the cord stop allows full extension and retraction of the blind. I had no trouble doing this adjustment but that is because I have installed 100s of blinds using this style lifting mechanism. Overall experience with American Blinds is 5 star for service and quality. Would definitely buy again and again!

29 March 2023
Unprompted review
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Reply from American Blinds

Thank you for taking the time to share this positive feedback. I am happy to hear that you had a good shopping experience. -- Ava N

Rated 5 out of 5 stars

2nd time with these blinds

WE ordered the identical blinds as before as the first one got wrecked by a water leak. Only these are room darkening-- which they do. They don't quite drop all the way to the sill however. Not sure if its my measurement-- or because they are thicker. Haven't had them very long So hard to know how they will hold up with opening and shutting. Came quickly

10 April 2023
Unprompted review
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Reply from American Blinds

Thank you so much for taking a moment to review your recent order with us. I am sorry you had to replace your original blinds, and want to thank you for choosing us for your order. I apologize that your blinds are not lowering completely and would really like to help, can you email your information and order number over to us at socialcare@americanblinds.com? As soon as I receive your reply, I will be happy to look into this right away for you!

Rated 5 out of 5 stars

The true color of the blinds matched that of the website listing and it is a quality product.

The color of the blinds matched the color provided on the website so there were no surprises. The blinds arrived within the timeframe provided by the company. The quality of the blinds is great, I have been getting a lot of compliments and have referred your company to my friends and family.

17 February 2023
Unprompted review
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Reply from American Blinds

Thank you so much for your kind review! We're so happy to hear that these blinds were the quality and style you expected, and want to thank you for choosing us for your project. We look forward to working with you again soon!

Rated 5 out of 5 stars

We love our blinds

We love our blinds! We couldn’t be more happy with how they look!

10 March 2023
Unprompted review
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Reply from American Blinds

Thank you so much for your kind review! We hope to work with you again soon.

Rated 5 out of 5 stars

Installation instructions lack key details

Installation instructions lack key details and pictures were unclear. But, the blind fit and quality appear great.

13 March 2023
Unprompted review
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Reply from American Blinds

Thank you so much for taking a moment to review your recent order! We're so glad the install is completed and hope you love your new blinds for many years to come! We truly appreciate you taking the time to provide this feedback, and would love to know more about this so we can work to improve our instructions. Please feel free to send any details about this over to us here in your reply.

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