American Express Reviews 52

So I had Capital One American Express and I made a mistake and got it confused with a different card so I canceled the card so when I called back to have them return the card back on they lied and said it’s been 30 days. I couldn’t have the car turned back on and then I had to reapply again and I said I’m not doing that that’s OK. I have a different card so what I’m saying is they have bad customer service and I would not recommend this card besides the fact that I spoke to six different people and and when I ask why it couldn’t be turned on because it has not been 30 days. The manager told me he couldn’t tell me that I have to wait for a letter in two weeks which I have paperless. I signed up for paper list so I shouldn’t have to wait two weeks so if I was you, I would not get this card.

I am thankful for the help of Zent ri Coup s, in getting my money back.

As a young person I always dreamed of the day when I could afford an AMEX Platinum and I have to say the whole experience has been absolutely dissappointing.

Finland has no English service for AMEX so you're stuck with Swedish or American who cannot access your info or solve any problems. The whole thing is in Finnish so you can only do anything at a computer and use a Google Translate plugin.

More importantly, today I got a first bill for the card, and the card has not worked even once despite trying to use it in multiple places around the world and online and calling the customer service multiple times. It's like a full time job because of course they are only open during Finnish time so every time you travel anywhere, customer service is closed.

Very useless for an international card.

Paying 70e a month for a credit card that does not work for a single transaction!

I contacted American Express regarding an unwanted merchant charge from Tenorshare. At first, the solution offered felt limited, but afterwards Amex really helped me. They investigated my case, blocked the merchant, and refunded the full amount. I am grateful for their support and quick resolution. That’s why I now give them 4 stars.

Jag kontaktade American Express angående en oönskad debitering från Tenorshare. Först kändes lösningen begränsad, men efteråt hjälpade Amex mig verkligen. De granskade mitt ärende, blockerade försäljningsstället och återbetalade hela beloppet. Jag är tacksam för deras stöd och snabba lösning. Därför ger jag nu 4 stjärnor.

They told me they closing my account ok I use to this card alot I just don't leave money sitting in times are hard these days who wants to just leave money sitting in in banks you can't take it with you when you go theu act like I don't use the card I do but not often anyway like if merchants don't even like American Express they have a motto American Express says don't leave home without it but most merchants say oh we don't take American Express so I guess we really should leave it at home !! Saw suck say your gonna close my acct because of inactivity I use your ugly card every now and then it's not even a real bank !!! I just left the site online trying to delete close my own card I don't even wanna give yaw the satisfaction plus it's not gonna hurt me I have lots of other cards and a real bank!!!!!!

Was promised a welcome bonus that I never got, cancelled card and will never come back!

I can safely say that I have NEVER in all my life had anything to do with such an incompetent and chaotic financial service provider as Amex Sweden. It was a true nightmare from start to finish. Getting through to the help-desk after the Amex robot saw the light of a day, was a nightmare. The employees seemed not to know what they were talking about. Trying to get back money from a cancelled airflight (Pandemic) was impossible. The money just sat in my Amex account and they refused point blank to transfer money back to my bank account. Travel insurance - they new everything the insurance would NOT cover and they new nothing about what the insurance would cover. Their card in Norway functions only at a select few shopping outlets. Their benefit scheme is actually insulting it is so bad. Their points-to-frequent flyer conversion functions for exactly 3 airlines. They keep on telling you this will improve with time. I assumed that once my Amex account was closed, they would also close my Priority Pass account automatically. They didn't. I had to spend time talking to Priority Pass myself. And after my Amex account was closed they kept on sending me bills in the post for Kr Zero! Best bit of advice I could give anyone in Scandinavia wanting to join Amex through Sweden?? Do not do it!!

Terrible customer service, terrible company. Made absolutely no effort to in helping me use a “Serve” account. I was having difficulty adding money and linking a debit card, I called customer service and there only recommendation was to close the account, I never even used the card once or added money to my account. The customer service rep didn’t even try to find out what the problem might be or why I was having trouble adding money or linking my debit card. They just went straight to “ you’re only option is to close the account,”are you kidding me!?! What a joke!! . That left me with an incredibly easy decision. Close it down, thanks for nothing. No wonder Visa dominates American Express. I’ll never get another Amex card or account. I’m going to stick with professional companies that value the customer even just a little bit. Take it from me, American Express does not care at all about the customer.

American Express Sweden have refused to fix their terrible incoming telephone switch board and it just refuse you to go through to customer service randomly.

The system should pull your details from your phone number directly and then ask for a code for verification.

How can a multi billion dollar company have a broken switch board for 20 years?