American Hartford Gold Reviews 

1,765
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 259 reviews, reviewers overwhelmingly had a great experience with this company. People consistently share that the team is exceptionally knowledgeable, patient, and always ready to explain every step of the process with great clarity and respect. Many buyers deeply appreciate the smooth, transparent approach to handling portfolios, ensuring everyone feels fully supported without dealing with any high-pressure sales tactics. However, some reviewers were not happy with unresolved follow-up requests, reporting communication delays and difficult interactions during their transactions. A few customers also noted concerns about aggressive sales focus and unexpected difficulties when trying to resolve important financial account matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing representatives as consistently professional,... See more

Customer service

Clients share positive opinions on customer_service, highlighting exceptional professionalism, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional, caring, and helpful... See more

Product

Reviewers mention positive feedback about product offerings, describing them as exceptional and simple to... See more

User experience

Consumers find user experience to be exceptionally satisfying and smooth, noting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish - it was an enjoyable experience. As my account was getting set up by Rob, who then transfered it to Jake. The 30-40 minute set up - conversation with Jake was great. Jake was... See more

Rated 5 out of 5 stars

American Hartford Gold was so easy to work with. Knowing I wanted an IRA with metals, but not knowing where to start, there were there to answer questions and took me step by step through the process... See more

Rated 5 out of 5 stars

I came in new to precious metals and completed an IRA rollover with AHG. Katherine walked me through the core asset types, answered every question, and never pushed a sale. She matched my urgenc... See more

Rated 5 out of 5 stars

All people I had the honor of talking to were very friendly, helpful and knowledgeable of the gold and silver metals. Each person explained things in a way that it was easy for me to understand wh... See more


Company details

  1. Gold and silver trading company
  2. Financial advisor

About American Hartford Gold

Written by the company

American Hartford Gold: America's Most Trusted Precious Metals Dealer

Who We Are

American Hartford Gold helps individuals and families invest in precious metals. This includes Gold, Silver and Platinum in both bars and coins. We provide both physical delivery to one’s doorstep or inside of a retirement account like an IRA, 401K or TSP. American Hartford Gold helps clients achieve greater security for their future by adding “safe haven” assets to their portfolio. Investors receive only the highest quality gold and silver coins, offered at competitive prices with 100% customer satisfaction guaranteed.

Our leadership is truly committed to providing quality service and fair pricing. Through our expertise in the industry, we provide the latest market information with a historical perspective to empower both experienced and new investors!

American Hartford Gold has an A+ rating with the Better Business Bureau and has a 5-star customer satisfaction rating on multiple review platforms like Trustpilot and Google. Additionally, the Inc 5000 named American Hartford Gold as #74 among the fastest-growing private financial services companies in the USA. American Hartford Gold is a proud multi-year sponsor of NASCAR and is the only precious metals company recommended by Bill O’Reilly. We are extremely honored that Bill O’Reilly trusts and recommends us to his beloved friends, family, and viewers.

Our Mission

At American Hartford Gold, we aim to educate and help clients about investments in the precious metal industry with complete transparency and fair dealing. We strive to provide all our customers with unparalleled customer service with trust and complete satisfaction.

We offer all our clients our Buyback Commitment, in which we encourage our clients to contact us first if they wish to sell their metals. While we cannot legally guarantee that we will repurchase metals, we never charge any additional liquidation fees and provide a quick and simple 3-step liquidation process.

Our Executive Leadership

At American Hartford Gold, we are proud of our executive leadership’s dedication to providing reliable services to clients as well as support to the workforce. With over a decade of experience in the precious metals industry, our Chief Executive Officer, Sanford Mann, is well-known for his professionalism and work ethics. Our President, Max Baecker, brings over a decade of retail Gold and Silver experience. He has made it a mission of his life to educate and guide people about how they can protect their retirement savings by investing in precious metals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,765)

259 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SO / AHG Transaction

James, Mickya and Katee clearly explained all transactions. Their knowledge of the Gold and Silver market is exceptional.
Very happy to have them looking out for me.
The future looks bright!
Thank you all.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Very reputable company.

Camille Levesque was very helpful on getting my request started, and very courteous of handling my questions. This company is very responsive on getting back in touch with me.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

You need 0 knowledge to invest

I went into precious metals investing blind, as in I had no experience or knowledge in the metals or coin markets. Jacob and Robert helped me put tremendously and their team helped me roll over retirement accounts. I feel like I was treated as a family member, they aren’t allowed to give investing advice, but they can inform you enough to get your foot into the door

3 August 2026
Unprompted review
Rated 5 out of 5 stars

American Hartford Gold

Everyone at American Hartford Gold is knowledgeable and very helpful. It is a pleasure to deal with them. I highly recommend American Hartford.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience, setting up a Precious Metals IRA, with American Hartford Gold! As you have an IRA acct and metals depository, it’s a little convoluted. Dani Harris and the sales people at AHG, were very patient in explaining all aspects involved and getting me set up!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

TEAMWORK EXTRORINAIRE JULY 2026

jACOB AND HIS TEAM TOOK THE TIME TO CAREFULLY EXPLAIN IN GOOD DETAIL THE ENTIRE TRANSACTION. HE WAS MORE THAN COURTEOUS AND PROFESSIONAL AND HELPFUL. I AM A SMALL TIME INVESTOR AND APPRICIATED ALL THE TIME JACOB SPENT EXPLAINING EVERYTHING IN DETAIL AND HOW HE SPENT THE TIME WITH US. WE WILL BE REFERRING OUR NETWORK TO CONSIDER AMERICAN HEARFORD GOLD TO DIVESIFY THEIR PORTFOLIOS. THANK YOU SO MUCH JACOB AND HANNAH FOR ALL YOU DID TO MAKE US FEEL PART OF THE TEAM.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Bob is very knowledgeable and

Bob is very knowledgeable and
Ames things simple so anyone can understand what to do. He takes your situation and gives advise considering that. He is very pleasant , professional and I trust that I got the best portfolio for my needs.
Highly recommend American Hartford Gold and Bob B.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Blake Sawyer and team

Blake Sawyer continues to be a pleasure to talk to. His expertise and precision in the precious metals is impressive and his patience in explaining points of discussion is greatly appreciated. He is good at building my confidence in a market in which I am knowledge limited. I also spoke with Katee Trinh who completed the transaction of reallocate my portfolio. She, too, demonstrated great expertise and efficiency in completing the task at hand and was very delightful to speak with. I also want to express kudos to Nick Shirreffs who's tenacity at dealing with my poor phone service disconnects was commendable. American Hartford has a good team here.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Support from Machi and Katee (along with James) ---…

Machi and Katee (along with James) --- are extremely helpful in notifying me on market trends, and I appreciate the great service and communication.

I am able to reach out and discuss options at most any time, and they are always willing and eager to assist. Thanks --- I am pleased with the attention, and in my investment choices with American Hartford Gold.

28 July 2026
Unprompted review
Rated 4 out of 5 stars

I had a nice experience with Adrian and…

I had a nice experience with Adrian and Dani in completing my small purchase. I do like solid numbers to wrap around my head with my investments and it is a bit more complicated with precious metals. So I belabored the staff a bit in that. Fee clarifications, etc.

27 July 2026
Unprompted review

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