American Kandy Co Reviews 

Brilliant service my children love that can try different sweets from around the world

Purchased multiple products middle of last year. Had one issue with they rectified straight away so can not complain at all! Will be ordering again

I loved my recent delivery of sweets . Easy to order and came fairly fast with a good selection of sweets and fizzy pop. My daughter was really happy with this on Christmas morning. Will order again.

I've used this company several times and first class service, only once they got my order wrong n only recieved half but every other time has been perfect. Keep going you're doing a good job

I had a really positive experience with American Kandy Co. My order was shipped really quickly and arrived via Evri in a few days with everything just as I had ordered. I had been let down by another American sweet store so was nervous of ordering from here but have to say I had no problems whatsoever. My children were thrilled with the American goodies in their Christmas stockings! Thank you :)

Excellent company, great customer service and delivery. Would recommend to everyone.

Efficient friendly service, great choice and packaged well

Absolutely love this place,so much for money and reasonable prices,so happy with my purchase! Delivery was good had my order within 3 working days! Thank you

never disappointed in the delivery time and always happy with everything we have received everything. I would recommend every time I used different companies before, and there is always a problem but never had one with American kandy.

My order came on time, packed well and was just as I expected, will definitely be ordering in the future.

I have made numerous orders and have always had positive opinions - if there is a delay which is normal sometimes and I have always been kept up to date - always a wide variety of options for products and I like the fact that they post on TikTok and give you a mention when ordering

I ordered and I got my parcels on the day they said I will ordered again . The family members I ordered for love them

Great variety, good service

Ordered on 21/12 for a birthday gift on 09/01 and still paid extra delivery fees to go through DHL so I’d have it in time. Received a tracking number thats neither use nor ornament and DHL’s system doesn’t even recognise my postcode!!! DHL’s tracking was updated on 22/12 saying that they had not received my order and then again on 23/12 saying delayed. Went on the website on 29/12 to get email address to find the website had been shut down for Christmas until 05/01 which was not stated on the website at the time of ordering!! Still sent an email for them to respond to upon their return, followed this up with another email on 05/01 and then again today on 07/01. I’ve contacted DHL on 3 different occasions and via 3 different platforms, each time they’ve confirmed that they have not received my parcel. I actually ordered via clearpay, purely just incase something like this happened which I’m so glad I did. My first payment with clearpay was due this week so I launched a complaint with them and did not pay it. The seller responded saying that I now have to wait to have my order cancelled whilst he “launches” an investigation with DHL. What a load of rubbish!!!! Just send the parcel or cancel the order and I’ll go elsewhere like I should have in the first place!!! This is after 2 and a half weeks from ordering!!! Absolute JOKE!!!! Appalling customer service! Avoid at all costs!!!!

**Edit** thank you Tom for your very “useful” response. However, I had a reply via email from Nathan yesterday stating that your company was just completely overwhelmed with orders around the Christmas period and was just unable to deal with the demand. He also stated that my order was in fact picked & packed but never left the warehouse so it never made it to DHL. Perhaps consult with each other to get your stories straight before responding in future?

Conclusion…..still avoid!!

Great products got loads will be using these guys again merry Christmas

Rubbish company, "order now for Xmas deliver" 2 days before Xmas everi havnt even received it. Can't contact them because they may aswell not have an email address or contact number. False advertising. False number when you call, comes up with a laptop company.. ordered on 16th of December..

After weeks of delay with delivery and no luck with getting a response from the company, my package arrived with half the contents missing. I was finally provided with a phone number via another review site and after a few attempts at ringing up, I got a call back. I explained the situation and the company gave me a full refund which I am very appreciative of.
I don't hold the company responsible for the delay in delivery due to the issues with the postal strikes but unfortunately getting in contact was extremely difficult and I feel this could be improved upon in the future. As for the missing items in my parcel, I can't say what happened there or whether this was a delivery driver taking liberties or an issue during the packing process but after finally getting in touch with the company, they put everything right so I am very thankful for their help.

Very disappointed very small quantity for £30!!!!!!