Americans & Expats Overseas Reviews 

1,930
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, often making complex situations feel manageable. Many highlight the exceptional customer service, noting the team's responsiveness and willingness to provide clear, personalized guidance. People frequently mention the quick response times and efficient service, which contributes to an overall smooth and easy experience for their tax filing needs. However, some customers noted that interactions occasionally felt focused on selling services, rather than directly addressing their specific inquiries. A few also mentioned instances where their questions were sidestepped, or the company seemed challenged to provide tailored assistance for unique situations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, friendliness, and... See more

Response time

Users describe positive interactions with response time, highlighting the promptness and speed with which... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting the kindness and helpfulness of contact... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am still in the beginning stages of the procedure, but my consultation put me at ease. Ms. Lindner was informed and very easy to speak with about my specific issues. Her command of the English langu... See more

Company replied

Rated 5 out of 5 stars

Christie really listened to my case, worries and questions. She was extremely helpful and attentive when it came to really helping my sitation. She was warm and informative and set me on the right pat... See more

Company replied

Rated 5 out of 5 stars

I only had the no obligation consultation. I found it was very helpful and useful. Annet was very professional and informative. I did not feel pressured to purchase their services. I actually... See more

Company replied

Rated 5 out of 5 stars

I got all the information I was looking for from friendly and knowledgeable agents both in Europe and the US. What impressed me most was the speed of reply. Thanks so much for a quick and totally pe... See more

Company replied


Company details

  1. Tax advisor
  2. Business broker
  3. Information Bureau
  4. Information Services
  5. Mediation service
  6. Tax preparation software

Written by the company

We help Americans living abroad to become US tax compliant in an organized way and avoid unnecessary double taxation. Based on your personal situation, we introduce you to the appropriate US tax advisor in our Americans Overseas network who will make you a tailor-made offer. Our information and refer service is free of charge and free of any obligations. Americans Overseas is founded by Americans living Overseas. We understand the burdens that people with American nationality face, and alongside providing free information for many issues, we offer a suitable and affordable solution. You can rely on us for the following services: - free information about US Tax - information about FATCA - help with letters from banks or other financial institutions - tax deadline & tresholds - tax credits - W8 & W9 forms - Form 1040, Form 1116 & Form 2555 - local tax preparation - considering renouncing citizenship - referral to an affordable tax accountant - referral to a financial planner specialized for US Perons - tax treaties And of course the latest news, and political lobbying for US Persons living and working abroad. Helped 18500+ Americans Overseas in more than 52+ countries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,930)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

In my case nothing then I know it so…

In my case nothing then I know it so wasted my time. Thank

8 August 2024
Americans & Expats Overseas logo

Reply from Americans & Expats Overseas

Dear client, thank you for your feedback, we always appreciate it when it is given. Only we do not understand, we have referred you to a very experienced Tax Accountant and now you are now unavailable. Happy to help you, would you give us a call please, thank you. Best regards, Linda Mabelis - Operations Manager

Rated 5 out of 5 stars

I am very grateful for having found them

I can only speak highly of Christie, who reached out to me on the phone several times and patiently worked with me as we sorted out my questions and made decisions on the best way to proceed. She was extremely kind, helpful and empathetic, and even though I eventually found a local accountant to help me with the paperwork I needed, Americans Overseas put my mind at ease and really helped me weigh out my options. I should also point out that they contacted me really quickly, which I also appreciated. I can't recommend them enough.

17 July 2024
Rated 2 out of 5 stars

Although we got confirmation that the…

Although we got confirmation that the tax for 2022 was filled electronically , it turned out it wasn’t , and after 9 months they asked to send over the paperversion. Also they are really slow by answering our emails.

19 July 2024
Americans & Expats Overseas logo

Reply from Americans & Expats Overseas

Dear, how unfortunate that you experienced our service this way. Customer satisfaction is very important to us. You will be called this week to go over your feedback. We like to learn from this. Best regards, Linda Mabelis - CEO Americans Overseas.

Rated 5 out of 5 stars

Ich habe nur gute Erfahrung mit Americans Overseas

Ich habe nur gute Erfahrung mit Americans Overseas! ( I have experienced exclusively very good help with Americans Overseas!) Die Mitarbeiterin war stets bemüht, alle meine Fragen und Anliegen zu beantworten. (The employee who assisted me answered all my questions and addressed all my concerns.) 100% zu empfehlen! ( 100% recommendation!)

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Overall Experience

This is the first time I used them and it was a great experience all around. Responsive, thorough, and completed my returns quickly. I'll be using them in the future. Thank you!

25 April 2024
Rated 5 out of 5 stars

Quick, professional, experienced help with US tax returns

Americans Overseas is a professional and experienced organisation and has helped me now with several US tax returns. The employees are friendly and calm, always quick to help with various questions. They are also readily available on the phone, which is good especially when a deadline is looming.

27 June 2024

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